SurveySensum

JULY 29, 2024

It improves customer experience by giving additional value that meets their needs more comprehensively, improving their overall satisfaction. It is a cost-effective approach as customer acquisition is 5-7 times more expensive than selling to existing customers. How to Identify Upselling Opportunities?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score NPS Touchpoint 52

SurveySensum

DECEMBER 4, 2024

More than often, customers are attracted to banks that value them and offer good service. This is where Net Promoter Score comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. A low NPS could indicate reputational issues that need to be addressed.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

OCTOBER 26, 2023

When customers are loyal, they not only come back for repeat business but can also become brand advocates, bringing in new customers through positive word-of-mouth. Customer loyalty helps in establishing a solid customer base, increasing customer lifetime value, and reducing customer acquisition costs.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

MAY 19, 2023

More than often, customers are attracted to banks that value them and offer good service. This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. In banking, it is crucial to gauge customer satisfaction and loyalty.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

VOZIQ

FEBRUARY 6, 2022

Customer acquisition vs. customer retention — the comparison has existed for quite some time, especially with global enterprises realizing the impact of customer churn on the bottom line and long-term growth. But most companies, regardless of size and scale, focus more on new acquisitions.

Customer Retention 40

Customer Retention ML Net Promoter Score Customer Acquisition 40

SurveySensum

SEPTEMBER 8, 2023

NPS drives revenue growth: In 2005, the London School of Economics conducted a study on customer advocacy as business growth. In the study, they found that an increase of the NPS score by 7 points equates to a 1% growth in revenue. Now we know that NPS has a significant impact on revenue and business growth.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Touchpoints Customer reviews, repeat purchases, etc.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Touchpoints Customer reviews, repeat purchases, etc.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 10, 2023

Implementing loyalty programs and rewards for repeat customers. With this, you can invest in your customer service organization to yield substantial benefits, as it plays a crucial role in customer acquisition and customer retention strategies.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 10, 2023

Implementing loyalty programs and rewards for repeat customers. With this, you can invest in your customer service organization to yield substantial benefits, as it plays a crucial role in customer acquisition and customer retention strategies.

Retail 40

Retail Customer Service E-commerce Social Media 40