Shep Hyken

OCTOBER 10, 2022

Nurturing customer relationships is the secret to boosting your customer lifetime value, cutting down churn, leaving your competitors in the dust, and catapulting your business growth. Usher in customer-centricity. ” My Comment: Customer Centricity is an often used yet misunderstood term.

Customer Service 11

Customer Service Touchpoint Customer-Centric Organization CX 11

Experience Investigators

OCTOBER 17, 2023

However, many CX professionals struggle to convince their executive leadership to prioritize and take action toward becoming a truly customer-centric organization. I believe some of this is because there is so much emphasis on customer feedback metrics that we lose sight of the forest for the trees!

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

Gainsight

OCTOBER 7, 2019

So many companies say they’re customer-centric, but the truth is that the platforms they relied on to run their business were primarily aimed at driving internal processes, not addressing the needs of the customer. But today, that’s no longer enough for SaaS business models who want to succeed.

Healthcare 13

Healthcare Real Estate Education Innovation 13

RateMyService

OCTOBER 13, 2023

Organizations must establish a robust “close the loop” process to effectively make better use of customer feedback to drive improvements in customer experience and business growth. Teams can work together to implement improvements, break down silos, and create a more customer-centric organization.

Close the Loop 52

Close the Loop Customer Experience Customer Feedback Customer-Centric Organization 52

CSM Practice

FEBRUARY 24, 2020

Customer Effort Score (CES) measures how much effort a customer has to exert to accomplish a task such as signing up for a trial, upgrading a subscription, renewal, requesting for training. The ease of these experiences forms the basis for customer loyalty which is crucial to business growth in a competitive landscape.

Net Promoter Score 59

Net Promoter Score NPS Touchpoint Start-ups 59

CSM Practice

FEBRUARY 24, 2020

Customer Effort Score (CES) measures how much effort a customer has to exert to accomplish a task such as signing up for a trial, upgrading a subscription, renewal, requesting for training. The ease of these experiences forms the basis for customer loyalty which is crucial to business growth in a competitive landscape.

Net Promoter Score 52

Net Promoter Score NPS Start-ups Customer-Centric Organization 52

CSM Practice

FEBRUARY 24, 2020

Customer Effort Score (CES) measures how much effort a customer has to exert to accomplish a task such as signing up for a trial, upgrading a subscription, renewal, requesting for training. The ease of these experiences forms the basis for customer loyalty which is crucial to business growth in a competitive landscape.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Start-ups 52