Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Educate customers on new features.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Intercom, Inc.

OCTOBER 22, 2020

And a recent study from Deloitte found that two-thirds of customers will switch brands entirely due to a poor customer experience. Customer expectations are higher than ever, and this acts as a forcing function, inspiring companies to think about their customers’ entire journey from acquisition to onboarding and support.

CX 218

CX Voice of the Customer Close the Loop Sentiment Analysis 218

Experience Investigators

FEBRUARY 18, 2025

Memorable, meaningful customer experiences turn typical transactions into impactful moments that build customer loyalty and help you continually innovate and reach more people effectively. However, many business leaders think of CX as a cost center for their organizations. Lets flip the script!

Customer Experience 52

Customer Experience Non-Profits CX Education 52

Gainsight

AUGUST 7, 2024

This is a call to every B2B company with customers (aka all of them): Everything you do must be built around your customers, including how you educate them about your product. Today, and every day in the future, you can no longer think of customer education as a “check the box” tactic delivered in a transactional way.

Education 52

Education B2C Gaming B2B 52

Retently

MARCH 17, 2025

Understanding the Core Differences in CX Reporting The Core Structure of a CX Report Best Practices for Making Stakeholder Reports Valuable & Engaging Wrapping Up: The Power of CX Reports in Driving Business Growth Keeping customers happy isnt just about responding to tickets or processing refunds. Customer education?)

Actionable Insights 90

Actionable Insights CX NPS Sentiment Analysis 90

Gainsight

AUGUST 7, 2024

This is a call to every B2B company with customers (aka all of them): Everything you do must be built around your customers, including how you educate them about your product. Today, and every day in the future, you can no longer think of customer education as a “check the box” tactic delivered in a transactional way.

Education 52

Education B2C Gaming B2B 52

SurveySensum

OCTOBER 17, 2024

Take Netflix, for example, which has perfected the art of utilizing customer feedback to make educated choices about its content offerings. More than 50% of companies are not able to translate customer feedback into actionable insights for business growth. Otherwise, what is the point of gathering feedback?

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

Lumoa

FEBRUARY 9, 2023

B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Retently

JULY 28, 2023

If we were to consider businesses in other countries, the numbers would probably be even worse. Whichever way you look at it, it’s clear that unhappy customers ( who are much more likely to leave your brand , naturally) are a huge threat to business growth.

CXM 128

CXM CX Start-ups Touchpoint 128

ECXO

JANUARY 30, 2024

. “This emotional connection can be the key to retaining customers and promoting long-term business growth.” ” Therefore, businesses should strive to create emotionally engaging experiences for their customers. By doing so, businesses can foster stronger emotional ties with their customers.

CX 156

CX Customer Loyalty Education Customer Retention 156

Intercom

APRIL 3, 2025

Traditionally, scaling support meant simply adding headcount, creating a linear relationship between business growth and support costs. The real cost: Slowed-down business growth, player churn due to poor experiences, damaged brand reputation.

Gaming 52

Gaming AI Start-ups Business Growth 52

Intercom

FEBRUARY 8, 2023

Year after year, we see customer expectations continue to increase – and 2022 brought with it a whole new juggling act. Last year, many teams were faced with the Herculean task of trying to balance headcount reductions and fewer resources with the ability to meet – and exceed – the growing expectations customers have of support.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

Gainsight

APRIL 8, 2024

By leveraging data analytics and predictive modeling, companies can identify potential issues and address them earlier, thus enhancing customer satisfaction and loyalty. Personalization at Scale As customer expectations continue to soar, personalization has become a cornerstone of successful customer experiences.

Education 52

Education Engineering Business Growth Innovation 52

InteractionMetrics

JANUARY 31, 2025

NBRI NBRI specializes in market research and customer expectations analysis. Customers are also fans of how they offer an end-to-end solution or partial assistance, depending on your needs. In addition, they offer discounts for government, education, and nonprofit organizations.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. in this aspect, indicating strong customer satisfaction in meeting customer expectations and needs.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

DECEMBER 2, 2024

While Confirmit (now Forsta) may be popular, it’s often cited as complex and costly, which limits the ability of many brands to be as adaptable as they need to be in response to changing customer expectations. It’s one of the most trusted platforms across business, marketing, and education—why?

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Experience Investigators

FEBRUARY 18, 2025

Memorable, meaningful customer experiences turn typical transactions into impactful moments that build customer loyalty and help you continually innovate and reach more people effectively. However, many business leaders think of CX as a cost center for their organizations. Lets flip the script!

Customer Experience 52

Customer Experience Non-Profits CX Education 52

Retently

OCTOBER 19, 2018

If we were to consider business in other countries, the numbers would probably be even worse. Whichever way you look at it, it’s clear that unhappy customers ( who are much more likely to leave your brand , naturally) are a huge threat to business growth.

CX 81

CX Start-ups Business Growth Sales 81

Intercom

JULY 19, 2021

With the addition of custom chatbots and automation to make your support workflow even more efficient and productive, conversational support allows you to supercharge your support and find the perfect balance between team efficiency and a great customer experience. Teams that benefit: Sales, marketing, customer success.

Machine Learning 64

Machine Learning Customer Satisfaction Sales Education 64

The Success League

FEBRUARY 19, 2025

business hours. Many Small Businesses Do Not Want to Grow: Growth is the lifeblood of every enterprise business. Business growth is what justifies investments, enables career and compensation growth for people, and fuels the valuation of the company. Additionally, regulations vary by state in the U.S.,

Construction 52

Construction Finance Healthcare Education 52

Intercom, Inc.

APRIL 15, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. But it’s been a big question of, “How do we align our support infrastructure with the customer expectations?” Otherwise, you’re going to lose that business to Amazon.

AI 118

AI Start-ups B2B Predictive Analytics 118

Intercom, Inc.

MARCH 11, 2021

But with customer expectations at an all-time high, it’s no longer good enough to simply react: you need to be able to spot patterns and proactively anticipate your customers’ needs. Proactivity in customer support , by SupportDriven. And also, the expectations. Here’s what their life is about.

B2C 118

B2C B2B Social Media Start-ups 118

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM) is evolving at a remarkable pace. According to a 2024 Forbes Advisor survey , a staggering 64% of respondents in SaaS believe AI will enhance customer relations and productivity.

AI 52

AI Predictive Analytics Machine Learning Innovation 52

Experience Investigators

AUGUST 1, 2023

When used correctly and with the right data inputs, this technology can help everyone in the organization recognize the customer at the right moment. To do this well, it’s essential to properly educate and align with customer privacy awareness to avoid intrusive or uncomfortable customer interactions.

AI 52

AI Customer Service Customer Experience Machine Learning 52

Taylor Reach Group

APRIL 25, 2018

We will also show you how knowing the demographics of your customers can be the building blocks to superior sales and service. Join the event to meet the top BPM, CRM and tech industry experts who will share their valuable experience on how to accelerate business growth and be two steps ahead in the digital competition.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Zendesk

FEBRUARY 7, 2022

Customer support definition. What’s the difference between customer support and customer service? Why is customer support important for business growth? Customer support strategies. Examples of good customer support. The keys to a successful customer support team.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Retently

APRIL 5, 2024

When employees are happy, well-trained, and fairly compensated, they become the most effective ambassadors for your brand and deliver the customer care that shoppers expect, resulting in satisfied customers. The key lies in recognizing that each customer is unique, and their journey should be just as personalized.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Intercom, Inc.

MAY 13, 2021

There’s an increased level of complexity as you start dealing with enterprise companies, and you need to mature your positioning and playbooks to meet more demanding customer expectations. “Upmarket customers have different demands of you. Your first SaaS customer success hire.

Sales 177

Sales Start-ups Technology Technology 177

Aquire

AUGUST 3, 2021

Remember you are educating them not arguing with them. Only 20 percent of businesses are able to solve an issue at first contact. That means that 80 percent of businesses need at least two attempts! This is simply not efficient or good for customer experience. Customers expect a problem to be resolved in one interaction.

Customer Service 76

Customer Service Social Media Start-ups CRM 76

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. in this aspect, indicating strong customer satisfaction in meeting customer expectations and needs.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

APRIL 8, 2024

From a clear definition of the niche to an easy-to-use website to interact with the audience through content marketing and the use of analytics to gain insights, collectively, these will make a really strong base for business in the digital realm. Be willing to pivot based on market trends, customer feedback, and performance data.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

Aquire

SEPTEMBER 30, 2021

Put simply, remarkable customer service leads to retention. More sales lead to business growth and reduced churn. Several factors go into great customer service: Authenticity: Does the process feel tailored to each individual? Expectations: Do you anticipate, meet, and exceed customer expectations?

Customer Retention 52

Customer Retention Customer Acquisition Start-ups Customer Satisfaction 52

Gainsight

MAY 18, 2023

Blackbaud’s vision is to accelerate impact and expand what is possible across the nonprofit and education sectors, at purpose-led companies, and for individual change makers. Blackbaud wanted to ensure alignment between customer expectations and outcomes to help improve customer satisfaction and reduce retention risk.

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

Intercom, Inc.

MARCH 29, 2022

What to expect: Our CEO Karen Peacock introduced Intercom as the Engagement OS, laying out our vision for the future of customer engagement, and the part we will play in helping our customers bridge the gap between customer expectations and customer experience. Customers expect responses fast.

Start-ups 118

Start-ups Innovation Sales Legal 118

eglobalis

FEBRUARY 24, 2025

AI offers powerful real-time data, but its human strategy that ensures alignment with long-term customer success in B2B ecosystems. B2B customer expectations are always evolving. Customers expect empathetic solutions, not rigid, machine-driven responses. Continuous adaptation required.

CX 322

CX B2B AI Innovation 322

SurveySensum

JULY 19, 2023

This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth. Organize Engaging In-store Events Some retailers organize special events to enhance the customer experience.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40

SurveySensum

JULY 20, 2023

Painpoint 1: Customer Churn According to a titled “ CallMiner Index ” U.S. billion per year due to customers switching companies for reasons that could have been avoided. Customer churn is bad for any type of business and just like break-ups in real life, it stings. companies lose $136.8 Let’s solve it!

Retail 52

Retail Customer Feedback CX Social Media 52