Business Growth Customer Loyalty Customer Relationship CX 
Experience Investigators
APRIL 23, 2024
The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. CX leaders need to present strong business cases for every step of their journey.
Customer Think
DECEMBER 6, 2021
As retail moves away from the wholly brick and mortar days to the online marketplace, customer relationships with traditional shopping experiences have also changed. Once, you’d have had to go all the way back to the shop from which you purchased something in order to return it. It’s as easy as boxing something up […].
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Intercom, Inc.
MARCH 25, 2021
And if there’s one thing she’s realized throughout her career, it’s that the reactive nature of customer support is holding back customer experience leaders from reaching their potential. For businesses to grow, they must rise above the constant stream of issues and deflection strategies and shift to a proactive CX approach.
Shep Hyken
FEBRUARY 14, 2022
The point is simple and well made: Chasing customers with low prices and discounts, is as the article points out, “… ultimately a race to the bottom in terms of cost.”. Winning Customer Loyalty With Real-time Refunds by Irina Ionescu. 7 Customer Service Training Tips Every Manager Needs to Know by Justin Herrick.
Zendesk
JANUARY 18, 2022
As many companies hold on deploying new initiatives until the outlook is more clear, they are eyeing where current investments can be made: such as in customer experience. Invest in CX to grow your bottom line and secure leadership backing. Customers expect better service, and reward companies that meet expectations.
Lumoa
FEBRUARY 14, 2024
It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Reviewing your existing CX strategy is a good place to start.
SurveySensum
DECEMBER 22, 2022
That’s why they take customer feedback SERIOUSLY. . Voice of Customer (VOC) – Brief. Customer feedback is crucial for any business’ growth. And a VOC program helps businesses gather customer feedback through multiple channels and enable customer-centricity across the organization. .
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