Remove Business Growth Remove Customer Loyalty Remove Customer Retention
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How Support Teams Can Improve Customer Retention

Help Scout

In this article, we discuss the role of support teams in retaining customers and show how to combine high-quality, empathetic customer service with a deliberate focus on business growth. What is customer retention and how is it measured? 15 practical ways customer service teams can improve retention.

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Building customer loyalty and a human connection in an increasingly competitive landscape – Interview with Conny Kalcher of Zurich Insurance

Adrian Swinscoe

Today’s interview is with Conny Kalcher, Group Chief Customer Officer at Zurich Insurance.

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How to Align Customer Service and Experience to Drive Lasting Business Growth

Experience Investigators

Let’s take a look at what separates customer service and customer experience, as well as their similarities, including proven strategies to drive customer loyalty by intentionally balancing both areas. Those are perfect areas for CX leaders to prioritize, which will eliminate potential problems for customers.

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The future of support: 5 key trends that will shape customer care in 2021

Intercom, Inc.

With a focus on ROI, nearly a third (30%) plan to measure their team’s impact on customer retention. Together they provide a blueprint for how support leaders can keep everything in balance: a great customer experience, high levels of efficiency, and measurable bottom-line impact.

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The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your Organization Growth

ECXO

By incorporating these pillars into your customer experience culture, you can create a holistic approach to both customer and employee experience that fosters customer loyalty, retention, and ultimately drives the ultimate mix of adoption and business growth.

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Customer Success Uncovered: How SaaS and Manufacturing Win with Tailored Strategies

ECXO

By understanding these contrasts, businesses can tailor their customer success initiatives to align with industry-specific demands, ultimately enhancing the customer experience and driving business growth. The specific KPIs used may vary depending on the company’s goals, industry, and customer segment.

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The Power of CX Experimentation: Turning Insights into Actionable Success

eglobalis

Experimentation helps companies determine which personalization strategies such as customized emails, product recommendations or loyalty programs resonate most with their customers. By continuously refining these strategies based on experimental data, businesses can enhance personalization efforts and drive customer loyalty.

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