Intercom, Inc.

FEBRUARY 11, 2020

A commercial relationship is based on an exchange of value: the business provides a product or service, and the customer pays for it. A great commercial relationship also brings in aspects of a personal relationship, and at Intercom we believe that better relationships are the secret to faster business growth.

Scorecard 282

Scorecard B2B Business Growth Customer Relationship 282

Intercom, Inc.

MAY 18, 2021

A commissioned study by Forrester Consulting on behalf of Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , reveals how conversational experiences are fuelling customer retention and business growth for global companies.

Customer Retention 210

Customer Retention Business Growth Customer Satisfaction Technology 210

Intercom, Inc.

JULY 2, 2020

In the return of the Scale podcast, Pam details her support philosophy and the investments she’s making to drive better customer outcomes, for the long term. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Construction 253

Construction Start-ups Business Growth Customer Loyalty 253

Doing CX Right

OCTOBER 2, 2022

David Wachs, CEO of Handywritten, explains how to enhance and nurture customer relationships through a personalized tactic that really works for business growth and retention. The post Creating Memorable & Personalized Customer Experiences At Scale appeared first on Doing CX Right.

Customer Experience 105

Customer Experience Business Growth Customer Relationship CX 105

Ameyo Callversations

MAY 4, 2022

Appropriately implemented, cloud technologies can improve customer experience, manage customer relationship agents better, and improve operational efficiency. Cloud communications platforms are rising in popularity due to their advantages in managing customer service operations efficiently. appeared first on Ameyo.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

ECXO

APRIL 7, 2024

It is the narrative of a customer’s journey from the moment they hear about your brand until they become advocates for your solutions. It is the backbone of customer satisfaction, loyalty, and ultimately, business growth. The answer lies in human creativity and the uniqueness of our existence.

AI 334

AI CX Artificial Intelligence Predictive Analytics 334

Customer Think

DECEMBER 6, 2021

As retail moves away from the wholly brick and mortar days to the online marketplace, customer relationships with traditional shopping experiences have also changed. Once, you’d have had to go all the way back to the shop from which you purchased something in order to return it. It’s as easy as boxing something up […].

Business Growth 59

Business Growth Retail CX Customer Relationship 59

ECXO

JULY 26, 2023

Choose a solution that can handle large volumes of real-time data and scale with your business growth. Data security and compliance should be prioritised to protect sensitive customer information. Evaluate the credibility and reputation of the solution provider, considering industry recognition and customer reviews.

Predictive Analytics 296

Predictive Analytics Education Touchpoint CX 296

Intercom, Inc.

JULY 30, 2020

In this episode of Scale, Luke lays out exactly how he’s guided Clearbit’s Customer Success team through the storm and how a resolute focus on reducing churn has paid dividends. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Machine Learning 145

Machine Learning Customer Relationship Engineering Business Growth 145

Intercom, Inc.

NOVEMBER 7, 2018

It’s time for marketing and sales leaders to redefine tech stacks as growth stacks — the suite of tools that unlocks new ways of selling and better customer relationships. A suite of tools that creates new business growth. 3 tips for building a sales and marketing growth stack.

Sales 161

Sales Start-ups Customer Relationship Engineering 161

Intercom, Inc.

AUGUST 13, 2020

Our Senior Managing Editor Fiona Lee sat down with Yoli to learn exactly how embracing a conversational mindset has accelerated the company’s growth. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Social Media 209

Social Media AI Sales B2B 209

Intercom, Inc.

OCTOBER 22, 2020

As he puts it: In the latest episode in our Scale series, Intercom’s Dee Reddy caught up with Nate to learn how to tune in to the voice of the customer, and how a holistic approach to customer experience can be the ultimate brand differentiator.

CX 218

CX Voice of the Customer Sentiment Analysis Engineering 218

Intercom, Inc.

MARCH 16, 2021

Getting ahead of customer issues and providing a great proactive customer experience is everyone’s responsibility in your company and that makes collaboration critical to success. Better customer relationships and a more efficient, cost-effective support machine await ??.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Intercom, Inc.

MARCH 22, 2022

Across marketing, sales, and support, there are countless customer engagement opportunities that allow you to acquire, retain, and nurture more customers, creating long-lasting customer relationships that drive growth. The Engagement OS is a unified platform for all customer-facing teams to use together.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Intercom, Inc.

SEPTEMBER 22, 2020

Strong customer relationships are more important than ever for business success, but the old ways of communicating and building relationships with customers are broken. Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help.

Gambling 211

Gambling B2B Education Business Growth 211

SugarCRM

OCTOBER 29, 2024

Sugar’s customization capabilities allowed RHINO to transform their operations, enabling them to modernize and enhance overall efficiency, leading to better customer satisfaction and business growth. Guide 2024 CRM Buyer's Guide Learn how choosing the right CRM can lead sales leadership to create greater visibility.

Business Growth 62

Business Growth CRM Sales Start-ups 62

Customer Bliss

MARCH 2, 2016

Here are a few of the people and customer experience quotes that embrace this attitude and approach to human centered business growth. In my opinion, this customer experience quote is the backbone of how companies should think about business growth. Worry About Being Better. Develop A Core Value System.

Customer Experience 65

Customer Experience Business Growth Social Media CX 65

SugarCRM

APRIL 14, 2022

Optimizing customer engagement and experience continues to be a key focus for sales and marketing leaders today, so our second Global Research Report hones in on the most significant challenges they face. Customers require simple, clear, and relevant communication with your company.

Business Growth 48

Business Growth Artificial Intelligence CRM ML 48

Zendesk

MAY 11, 2022

At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. Let us know if you are interested in participating. It’s all powered by Sunshine.

CRM 98

CRM B2C Compliance Customer Relationship 98

ECXO

OCTOBER 23, 2024

By acting upon this valuable feedback, organizations can continuously refine their customer interactions and offerings, enhancing customer satisfaction and driving business growth. This real-time feedback allows businesses to identify potential issues or areas for improvement promptly.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

Beyond Philosophy

MAY 7, 2020

Customers who leave their old cable company to save a few dollars for the first six months may be likely to leave you as soon as they possibly can when they get a better deal somewhere else. Transactional relationships are not inherently wrong; you don’t have to have a close relationship with every business with which you interact.

Customer Acquisition 174

Customer Acquisition Start-ups Transportation Sports 174

Customer Think

SEPTEMBER 19, 2024

In today’s competitive business landscape, the synergy inside of Support and Customer Experience (CX) departments is critically crucial for fostering strong customer relationships, successfully organized touchpoints and ensuring organizational prosperity.

CX 69

CX Touchpoint Business Growth Customer Relationship 69

Customer Bliss

JUNE 9, 2021

But repeatedly, examples of their bravery in committing to customer relationships have proven otherwise. Empirical data and anecdotes from customers and employees prove that behaving in this manner grows a business. Fred Reichheld was one of the first to connect the dots between “golden rule behavior” and business growth.

Hospitality 115

Hospitality Hospitality Customer Relationship Business Growth 115

Intercom

MAY 25, 2021

We commissioned Forrester Consulting , an independent research firm, to dig deeper into these questions and explore how conversational experiences are fuelling customer retention and business growth for major companies. The customer support landscape has changed for good. The main thing we learned from this research?

Customer Relationship 128

Customer Relationship Business Growth Customer Expectations Start-ups 128

Customer Bliss

JANUARY 27, 2015

In customer relationships you honor the dignity of customers. Actively decide to be transparent with customers. Believe customers are an asset, not a cost center. Your decisions and choices are guided by investing in customer relationships. How Belief as a Core Competency Drives Business Growth.

Innovation 82

Innovation Customer Relationship Business Growth Customer Feedback 82

Intercom, Inc.

MARCH 25, 2021

Jeanne calls this customer-centric framework a cycle of virtuous growth: “My approach really pushes people to know who they are, to know their customer’s goals, so they can build it and live it and sustain it. Jeanne has her own podcast where she chats with customer experience leaders around the world.

CX 181

CX Start-ups Business Growth Engineering 181

Zendesk

JANUARY 18, 2022

Now is a good time to demonstrate to leadership how quality customer service interactions are essential and what ultimately impact a customer relationship most, regardless of how many tickets are processed in a given day. The post 2022: The year of customer service-led growth appeared first on Zendesk.

Customer Service 98

Customer Service Outlook Business Growth Start-ups 98

Customer Think

JULY 23, 2024

Credit:Pixabay Customer Relationship Management (CRM) systems have evolved dramatically over the past few decades. From simple databases used to track customer interactions, they have transformed into sophisticated platforms that harness cutting-edge technologies to enhance customer experiences and drive business growth.

CRM 59

CRM Technology Technology Artificial Intelligence 59

SugarCRM

SEPTEMBER 5, 2024

Customer relationship management (CRM) systems are increasingly important for business growth. That’s why custom CRM for businesses is tailored to meet your needs, unlike off-the-shelf solutions. Yes, you can build your own custom CRM system. They do exactly what you need them to do.

Business Growth 26

Business Growth CRM Data Entry Predictive Analytics 26

TeamSupport

SEPTEMBER 6, 2022

Most businesses fail to be centered on their customers, and with all likelihood, your B2B business is also coming up short in the customer centricity race. 86% of customers are willing to pay more for a better customer experience. Why your business isn’t customer centric.

B2B 98

B2B NPS Business Growth Business Operations 98

Shep Hyken

FEBRUARY 14, 2022

Martechvibe) Martechvibe looks at some customer experience (CX) podcasts that have been helping leaders strengthen their brand-customer relationship. Business growth and customer experience (CX) have become synonymous today, wouldn’t you agree? Top 10 CX Podcasts: Hit Play by Chandni U.

Customer Service 108

Customer Service Legal Customer Loyalty CX 108

ECXO

MARCH 24, 2024

It means receiving relevant recommendations, customized products, and personalized content that resonates with their interests. With AI-powered technology, companies can create a seamless, personalized experience that fosters brand loyalty, enhances customer satisfaction, and drives business growth. This feeds our ego.

AI 156

AI Customer Experience Social Media Machine Learning 156

VOZIQ

FEBRUARY 18, 2021

This can result in impacting customer relationships, leading to an increased churn rate. . Higher service cost: Not only do loyal customers pay more, but it is also less costly to serve them when compared to new customers. If a customer cancels after the first year, it exacerbates the loss. .

Touchpoint 98

Touchpoint Business Growth Sales Customer Relationship 98

Hodusoft

MAY 26, 2022

Overall, this software has significantly contributed to enhancing customer service while boosting agent productivity. It has made itself the first choice among businesses to build long-lasting customer relationships with unmatched customer service. It also helps in providing a stellar customer experience.

Business Operations 98

Business Operations Contact Center Actionable Insights Innovation 98

Hodusoft

MARCH 1, 2021

Customer satisfaction has become a key priority for businesses. They are making all the possible efforts to augment the customer experience so that they can build a loyal customer base and enhance their business growth.

Contact Center 98

Contact Center CRM Start-ups Customer Relationship Management 98

Totango

MAY 17, 2024

CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. Staying adaptable, informed, and collaborative will be key to harnessing AI’s full potential to propel CS and business growth.

Innovation 98

Innovation AI Start-ups Government 98

ClearAction

DECEMBER 31, 2017

Ask each department to state their goals in terms of what customers want at the corporate level and at their own level. Corporate strategy and customer experience strategy must be mirror images. Sustained profitable business growth is the ultimate aim of a solid strategy! Strategy Prerequisite #5: Drive ROI.

Customer Experience 79

Customer Experience Net Promoter Score Customer Journey Map VOC 79