ECXO

OCTOBER 23, 2024

By acting upon this valuable feedback, organizations can continuously refine their customer interactions and offerings, enhancing customer satisfaction and driving business growth. This real-time feedback allows businesses to identify potential issues or areas for improvement promptly.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. SaaS Customer Success Tool.

Business Growth 71

Business Growth CRM Social Media Sales 71

Retently

MARCH 11, 2025

They act as a bridge between the customer and teams working with product, marketing, logistics, and support to ensure customer insights lead to tangible fixes. Their work directly impacts business growth by reducing complaints, improving support efficiency, and enhancing customer retention, they drive higher revenue and lower churn.

CX 115

CX Customer Experience Net Promoter Score NPS 115

Intercom, Inc.

AUGUST 27, 2020

Success in the subscription economy isn’t about having the best product; it’s about having the strongest customer relationships. From the new services that legacy businesses are bringing to market to the metrics being used to fight churn, everything must be designed around the customer. The goldilocks approach to growth.

Sports 211

Sports Customer Relationship Construction Manufacturing 211

Adrian Swinscoe

MARCH 18, 2025

Todays podcast is with Shafqat Islam, President at Optimizely, who joins me to talk about a new research report they have just published called Tested to [] The post Testing and experimentation is everyones problem Interview with Shafqat Islam of Optimizely first appeared on Adrian Swinscoe.

Artificial Intelligence 162

Artificial Intelligence Business Growth Customer Relationship AI 162

Intercom, Inc.

FEBRUARY 11, 2020

A commercial relationship is based on an exchange of value: the business provides a product or service, and the customer pays for it. A great commercial relationship also brings in aspects of a personal relationship, and at Intercom we believe that better relationships are the secret to faster business growth.

Scorecard 282

Scorecard B2B Business Growth Customer Relationship 282

Customer Think

SEPTEMBER 19, 2024

In today’s competitive business landscape, the synergy inside of Support and Customer Experience (CX) departments is critically crucial for fostering strong customer relationships, successfully organized touchpoints and ensuring organizational prosperity.

CX 106

CX Touchpoint Business Growth Customer Relationship 106

Intercom, Inc.

MAY 18, 2021

A commissioned study by Forrester Consulting on behalf of Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , reveals how conversational experiences are fuelling customer retention and business growth for global companies.

Customer Retention 210

Customer Retention Business Growth Customer Satisfaction Technology 210

Adrian Swinscoe

OCTOBER 15, 2024

Abraham and Harvard Business School Senior Lecturer David C. Today’s interview is with Boston Consulting Group Senior Partner Mark F. They join me today to […] The post The five promises of personalization – Interview with Mark Abraham and David Edelman first appeared on Adrian Swinscoe.

Artificial Intelligence 147

Artificial Intelligence Business Growth Customer Relationship Customer Retention 147

Intercom, Inc.

JULY 2, 2020

In the return of the Scale podcast, Pam details her support philosophy and the investments she’s making to drive better customer outcomes, for the long term. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Construction 253

Construction Start-ups Business Growth Customer Loyalty 253

Ameyo Callversations

MAY 4, 2022

Appropriately implemented, cloud technologies can improve customer experience, manage customer relationship agents better, and improve operational efficiency. Cloud communications platforms are rising in popularity due to their advantages in managing customer service operations efficiently. appeared first on Ameyo.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

Intercom

JANUARY 20, 2025

Fin delivers content tailored to customer segments based on location, plan type, or audience groups, ensuring that every interaction feels relevant and personalized. Scale your support 24/7 across channels Scaling customer service alongside business growth has traditionally been a tricky balance for fintech businesses to strike.

Customer Service 91

Customer Service Compliance AI Education 91

Doing CX Right

OCTOBER 2, 2022

David Wachs, CEO of Handywritten, explains how to enhance and nurture customer relationships through a personalized tactic that really works for business growth and retention. The post Creating Memorable & Personalized Customer Experiences At Scale appeared first on Doing CX Right.

Customer Experience 105

Customer Experience Business Growth Customer Relationship CX 105

Customer Think

DECEMBER 6, 2021

As retail moves away from the wholly brick and mortar days to the online marketplace, customer relationships with traditional shopping experiences have also changed. Once, you’d have had to go all the way back to the shop from which you purchased something in order to return it. It’s as easy as boxing something up […].

Business Growth 59

Business Growth Retail CX Customer Relationship 59

ECXO

JULY 26, 2023

Choose a solution that can handle large volumes of real-time data and scale with your business growth. Data security and compliance should be prioritised to protect sensitive customer information. Evaluate the credibility and reputation of the solution provider, considering industry recognition and customer reviews.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

ECXO

APRIL 7, 2024

It is the narrative of a customer’s journey from the moment they hear about your brand until they become advocates for your solutions. It is the backbone of customer satisfaction, loyalty, and ultimately, business growth. The answer lies in human creativity and the uniqueness of our existence.

AI 334

AI CX Artificial Intelligence Predictive Analytics 334

Adrian Swinscoe

MARCH 4, 2025

One of the biggest trends that emerged from my recent 2025 predictions piece was that a brands success in the coming year will be defined by [] The post Influencers and bridging the trust gap between brands and consumers first appeared on Adrian Swinscoe.

Business Growth 147

Business Growth Customer Relationship Customer Experience 147

Adrian Swinscoe

DECEMBER 20, 2024

Todays podcast is with Daphne Robertson, the VP of Customer Experience and Operations at #paid, a creator marketplace where brands and creators connect, collaborate and measure [] The post The impact of influencer marketing on customer experience Interview with Daphne Robertson of #paid first appeared on Adrian Swinscoe.

Customer Experience 147

Customer Experience Artificial Intelligence Business Growth Customer Relationship 147

Intercom, Inc.

AUGUST 13, 2020

Our Senior Managing Editor Fiona Lee sat down with Yoli to learn exactly how embracing a conversational mindset has accelerated the company’s growth. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Social Media 209

Social Media AI Sales B2B 209

Intercom, Inc.

NOVEMBER 7, 2018

It’s time for marketing and sales leaders to redefine tech stacks as growth stacks — the suite of tools that unlocks new ways of selling and better customer relationships. A suite of tools that creates new business growth. 3 tips for building a sales and marketing growth stack.

Sales 161

Sales Start-ups Customer Relationship Engineering 161

Intercom, Inc.

JULY 30, 2020

In this episode of Scale, Luke lays out exactly how he’s guided Clearbit’s Customer Success team through the storm and how a resolute focus on reducing churn has paid dividends. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Machine Learning 145

Machine Learning Customer Relationship Engineering Business Growth 145

Intercom, Inc.

OCTOBER 22, 2020

As he puts it: In the latest episode in our Scale series, Intercom’s Dee Reddy caught up with Nate to learn how to tune in to the voice of the customer, and how a holistic approach to customer experience can be the ultimate brand differentiator.

CX 218

CX Voice of the Customer Close the Loop Sentiment Analysis 218

Intercom, Inc.

MARCH 16, 2021

Getting ahead of customer issues and providing a great proactive customer experience is everyone’s responsibility in your company and that makes collaboration critical to success. Better customer relationships and a more efficient, cost-effective support machine await ??.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Intercom, Inc.

SEPTEMBER 22, 2020

Strong customer relationships are more important than ever for business success, but the old ways of communicating and building relationships with customers are broken. Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help.

Gambling 211

Gambling B2B Education Business Growth 211

Intercom, Inc.

MARCH 22, 2022

Across marketing, sales, and support, there are countless customer engagement opportunities that allow you to acquire, retain, and nurture more customers, creating long-lasting customer relationships that drive growth. The Engagement OS is a unified platform for all customer-facing teams to use together.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Customer Bliss

MARCH 2, 2016

Here are a few of the people and customer experience quotes that embrace this attitude and approach to human centered business growth. In my opinion, this customer experience quote is the backbone of how companies should think about business growth. Worry About Being Better. Develop A Core Value System.

Customer Experience 65

Customer Experience Business Growth Social Media CX 65

SugarCRM

NOVEMBER 26, 2024

The company, fully owned by Azimut Group, faced limitations due to manual workflows and scattered information systems, which created inefficiencies and hindered growth. This approach opens new business opportunities adding value for both clients and investors. If it’s not in the CRM, it doesn’t exist!” – Mattia G.,

Sales 52

Sales CRM Data Entry Customer Relationship Management 52

SugarCRM

APRIL 14, 2022

Optimizing customer engagement and experience continues to be a key focus for sales and marketing leaders today, so our second Global Research Report hones in on the most significant challenges they face. Customers require simple, clear, and relevant communication with your company.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Zendesk

MAY 11, 2022

At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. Let us know if you are interested in participating. It’s all powered by Sunshine.

CRM 98

CRM B2C Compliance Customer Relationship 98

Beyond Philosophy

MAY 7, 2020

Customers who leave their old cable company to save a few dollars for the first six months may be likely to leave you as soon as they possibly can when they get a better deal somewhere else. Transactional relationships are not inherently wrong; you don’t have to have a close relationship with every business with which you interact.

Customer Acquisition 174

Customer Acquisition Transportation Start-ups Sports 174

Intercom

MAY 25, 2021

We commissioned Forrester Consulting , an independent research firm, to dig deeper into these questions and explore how conversational experiences are fuelling customer retention and business growth for major companies. The customer support landscape has changed for good. The main thing we learned from this research?

Customer Relationship 130

Customer Relationship Business Growth Customer Expectations Start-ups 130

Customer Bliss

JUNE 9, 2021

But repeatedly, examples of their bravery in committing to customer relationships have proven otherwise. Empirical data and anecdotes from customers and employees prove that behaving in this manner grows a business. Fred Reichheld was one of the first to connect the dots between “golden rule behavior” and business growth.

Hospitality 115

Hospitality Hospitality Customer Relationship Business Growth 115

Customer Bliss

JANUARY 27, 2015

In customer relationships you honor the dignity of customers. Actively decide to be transparent with customers. Believe customers are an asset, not a cost center. Your decisions and choices are guided by investing in customer relationships. How Belief as a Core Competency Drives Business Growth.

Innovation 82

Innovation Customer Relationship Business Growth Customer Feedback 82

Intercom, Inc.

MARCH 25, 2021

Jeanne calls this customer-centric framework a cycle of virtuous growth: “My approach really pushes people to know who they are, to know their customer’s goals, so they can build it and live it and sustain it. Jeanne has her own podcast where she chats with customer experience leaders around the world.

CX 181

CX Start-ups Business Growth Retail 181

Retently

JUNE 28, 2022

It’s a valuable metric – for most companies and it’s the most valuable metric available for measuring customer loyalty and satisfaction. Given that 63% of consumers abandon brands due to poor personalization tactics, advancing customer relationships via personalization has become a top priority for businesses.

NPS 148

NPS Net Promoter Score Social Media Close the Loop 148

Zendesk

JANUARY 18, 2022

Now is a good time to demonstrate to leadership how quality customer service interactions are essential and what ultimately impact a customer relationship most, regardless of how many tickets are processed in a given day. The post 2022: The year of customer service-led growth appeared first on Zendesk.

Customer Service 98

Customer Service Outlook Business Growth Customer Loyalty 98

Customer Think

JULY 23, 2024

Credit:Pixabay Customer Relationship Management (CRM) systems have evolved dramatically over the past few decades. From simple databases used to track customer interactions, they have transformed into sophisticated platforms that harness cutting-edge technologies to enhance customer experiences and drive business growth.

CRM 59

CRM Technology Technology Artificial Intelligence 59