Intercom, Inc.

MARCH 22, 2022

Across marketing, sales, and support, there are countless customer engagement opportunities that allow you to acquire, retain, and nurture more customers, creating long-lasting customer relationships that drive growth. The Engagement OS is a unified platform for all customer-facing teams to use together.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Intercom, Inc.

JULY 30, 2020

Not only does this free up valuable time for companies to provide the human touch necessary to keep customers satisfied, it means that businesses actually have a decent shot at scaling their revenue instead of their costs. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Machine Learning 145

Machine Learning Customer Relationship Engineering Business Growth 145

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Compliance 211

Compliance Engineering Start-ups B2B 211

Intercom, Inc.

MARCH 25, 2021

Jeanne calls this customer-centric framework a cycle of virtuous growth: “My approach really pushes people to know who they are, to know their customer’s goals, so they can build it and live it and sustain it. Jeanne has her own podcast where she chats with customer experience leaders around the world.

CX 181

CX Start-ups Business Growth Engineering 181

Zendesk

MAY 11, 2022

At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. This turns your service organization into an engine for growth.

CRM 98

CRM B2C Compliance Customer Relationship 98

Totango

MAY 17, 2024

CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. Up-level strategic planning and actions Imagine having a customer at the top end of your digital segment with reasonable revenue but no named CSM.

Innovation 101

Innovation AI Start-ups Government 101

Intercom, Inc.

JULY 29, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. They’re an engineering platform, and I’d always been more on the front end. We decided to push on, but we had to re-engineer all of our onboarding programs to make that happen.

Sales 223

Sales Start-ups Engineering Finance 223

Intercom, Inc.

SEPTEMBER 30, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. They were some of the most brilliant engineers I’ve ever worked with, amazing scientists, and they were like, “Make something that people want that is helpful.” We want to do something with them.

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Intercom, Inc.

APRIL 1, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. I am, by training, a mechanical engineer (ME). It wasn’t a group of engineers at a research center in upstate New York. I mean, I tried to play it by the book and be a good student and study hard.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

Intercom, Inc.

APRIL 28, 2022

Passionate about customer-centricity, Yamini believes the key to sustainable growth is customer retention and aligning all teams around the customer – and for her, the Flywheel model is just a better metaphor for how today’s organizations interact with customers and how they can drive business growth.

Start-ups 118

Start-ups CRM Sales Customer Journey Map 118

SugarCRM

DECEMBER 15, 2021

Our CRM and Sales Impact Report revealed the blind spots, busy work, and roadblocks that lead to sales friction and contribute to customer churn. The lack of visibility into customer data has pushed many companies to the edge of a customer relationship crisis.

Event Planning 49

Event Planning Construction AI Sales 49

Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. Customer relationship management (CRM) systems became an integral part of contact centre operations, facilitating the storage and retrieval of customer data for more personalised service.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Totango

NOVEMBER 26, 2024

It may not be right now, but it’s time to start the discovery process on how AI-powered tools can help you better understand the entire customer relationship so optimizations translate to long-term value and business growth. One foot in front of the other, and that mountain quickly becomes a hill, which becomes a path.

AI 62

AI Start-ups Engineering Business Growth 62

SugarCRM

NOVEMBER 8, 2021

What are the top three value propositions of the application for your business? Find a Customer-Obsessed Vendor. The vendor-customer relationship is critical. What percentage of licenses do you typically have logging in?

CRM 49

CRM Scorecard Government Engineering 49

ClearAction

OCTOBER 1, 2018

And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. ease-of-doing-business) to build trust and customer relationship strength.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Intercom, Inc.

APRIL 15, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Long story short is I studied engineering back in France and came to the US for an internship at a startup. Accelerate sales with data. Lead Qualification Using AI with Francis Brero of MadKudu, on Serve Don’t Sell.

AI 118

AI Start-ups B2B Sales 118

SurveySensum

JULY 14, 2020

Since then, he has helped dozens of companies in conducting meaningful business insights, designing and engineering CX, optimizing Customer Service Excellence, Voice of Customers, NPS, Analytics, CX Strategy & Frameworks. He is a certified CCXP with expertise in Customer Experience and Service Design.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

AUGUST 3, 2023

Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution. Best Features: Some of the best features that SurveySensum offers are: Advanced survey customization to match unique requirements.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Qualtrics

FEBRUARY 4, 2021

Ways that IT contributes to business. It’s the DNA of modern business. Technology is the engine that hums in the background seamlessly delivering: Communication: internal, external, and interdepartmental; email, video conferencing, collaboration platforms, chat and instant messaging, smoothing operations and keeping everyone informed.

Artificial Intelligence 26

Artificial Intelligence Technology Technology Social Media 26

Hodusoft

JUNE 7, 2024

In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. Scalability Scalability is the hallmark of every successful business. Therefore, FCR becomes a crucial metric for customer relationship management.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SurveySensum

SEPTEMBER 11, 2023

Net Retention Rate is crucial because it represents the core revenue growth engine for a SaaS business. A rate greater than 100% indicates that your company is growing from existing customers, which is often more cost-effective than acquiring new customers.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Intercom, Inc.

JULY 28, 2020

The messenger helps companies create a conversational customer experience that stays personal and efficient even as their business grows. In turn customers are rewarding these businesses by buying more, staying loyal, and recommending their solutions to others. We’re calling it “conversational relationships.”

Start-ups 290

Start-ups Customer Expectations Business Growth Customer Relationship 290

Intercom, Inc.

SEPTEMBER 8, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. We’ve got three solutions engineers. Especially as we’re adding in all these new functions, like solutions engineering and customer success. Maggie: Huge! And we couldn’t do it alone.

Sales 118

Sales Start-ups Non-Profits Finance 118

Intercom

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. Ready to turn your support function into an engine for growth for your entire business?

Machine Learning 64

Machine Learning Customer Satisfaction Sales Education 64

Intercom, Inc.

MARCH 29, 2022

“We are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. It helps you create powerful in-context experiences that maximize customer acquisition, engagement, retention, and the lifetime value of your customers, building strong customer relationships at every touch point.

Start-ups 118

Start-ups Sales Innovation NPS 118