Intercom, Inc.

AUGUST 13, 2020

Our Senior Managing Editor Fiona Lee sat down with Yoli to learn exactly how embracing a conversational mindset has accelerated the company’s growth. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Social Media 209

Social Media AI Sales B2B 209

Intercom, Inc.

NOVEMBER 7, 2018

It’s time for marketing and sales leaders to redefine tech stacks as growth stacks — the suite of tools that unlocks new ways of selling and better customer relationships. A suite of tools that creates new business growth. 3 tips for building a sales and marketing growth stack.

Sales 161

Sales Start-ups Customer Relationship Engineering 161

Intercom, Inc.

MARCH 22, 2022

Across marketing, sales, and support, there are countless customer engagement opportunities that allow you to acquire, retain, and nurture more customers, creating long-lasting customer relationships that drive growth. The Engagement OS is a unified platform for all customer-facing teams to use together.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Intercom, Inc.

JULY 30, 2020

Not only does this free up valuable time for companies to provide the human touch necessary to keep customers satisfied, it means that businesses actually have a decent shot at scaling their revenue instead of their costs. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Machine Learning 145

Machine Learning Customer Relationship Engineering Business Growth 145

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Compliance 211

Compliance Engineering Start-ups Invoicing 211

Intercom, Inc.

MARCH 25, 2021

Jeanne calls this customer-centric framework a cycle of virtuous growth: “My approach really pushes people to know who they are, to know their customer’s goals, so they can build it and live it and sustain it. Jeanne has her own podcast where she chats with customer experience leaders around the world.

CX 181

CX Start-ups Business Growth Retail 181

Zendesk

MAY 11, 2022

At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. This turns your service organization into an engine for growth.

CRM 98

CRM B2C Compliance Customer Relationship 98

Totango

NOVEMBER 26, 2024

It may not be right now, but it’s time to start the discovery process on how AI-powered tools can help you better understand the entire customer relationship so optimizations translate to long-term value and business growth. One foot in front of the other, and that mountain quickly becomes a hill, which becomes a path.

AI 62

AI Start-ups Engineering Business Growth 62

Totango

MAY 17, 2024

CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. Up-level strategic planning and actions Imagine having a customer at the top end of your digital segment with reasonable revenue but no named CSM.

Innovation 101

Innovation AI Start-ups Government 101

Retently

FEBRUARY 21, 2024

By pinpointing where your customers come from, you can streamline your efforts, enhance engagement, and grow your business. In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. Key Takeaways “How Did You Hear About Us?”

Social Media 78

Social Media Engineering Customer Acquisition Retail 78

Intercom, Inc.

SEPTEMBER 30, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. They were some of the most brilliant engineers I’ve ever worked with, amazing scientists, and they were like, “Make something that people want that is helpful.” We want to do something with them.

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Gainsight

AUGUST 26, 2024

Enter the super-duo of customer management systems: Customer Relationship Management (CRM) and Customer Success Platform (CSP). Together, this dynamic duo can transform how your business handles customer relationships and long-term customer success. What Does a CSP Do? Here’s why you need both.

CRM 52

CRM Customer Relationship Management AI Customer Relationship 52

Gainsight

AUGUST 26, 2024

In a world where every winning team has a dynamic duo—think Deadpool and Wolverine—why would you manage customer relationships with just one tool? This tag team will elevate your customer strategy from the minor leagues to the big leagues, ensuring every interaction is smooth, strategic, and set for success. What Does a CSP Do?

CRM 52

CRM Customer Relationship Management AI Customer Relationship 52

Gainsight

FEBRUARY 28, 2024

From Customer Success Managers (CSMs) to Community Managers (CMs) and Customer Education teams, everyone is feeling the pressure to protect Net Revenue Retention (NRR) and drive business growth through expansion. That means it’s critical to empower our customers to be wildly successful with our products and services.

Engineering 52

Engineering Innovation Education Customer Feedback 52

Gainsight

APRIL 8, 2024

Through advanced segmentation and automation tools, companies can deliver personalized experiences at scale , strengthening customer relationships and driving revenue growth. Customer Success as a Growth Driver Beyond mitigating churn, Customer Success has evolved into a strategic growth engine for businesses.

Education 52

Education Engineering Business Growth Innovation 52

Retently

NOVEMBER 27, 2024

By understanding who your customers are, what they need, and how they shop, you can create experiences that truly resonate with them. When customers feel understood, they’re more likely to return – and that’s a win for both customer satisfaction and business growth.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

Intercom

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. Ready to turn your support function into an engine for growth for your entire business?

Machine Learning 64

Machine Learning Customer Satisfaction Sales Education 64

SugarCRM

DECEMBER 15, 2021

Our CRM and Sales Impact Report revealed the blind spots, busy work, and roadblocks that lead to sales friction and contribute to customer churn. The lack of visibility into customer data has pushed many companies to the edge of a customer relationship crisis.

Event Planning 49

Event Planning Construction AI CX 49

Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. Customer relationship management (CRM) systems became an integral part of contact centre operations, facilitating the storage and retrieval of customer data for more personalised service.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Intercom, Inc.

SEPTEMBER 8, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. We’ve got three solutions engineers. Especially as we’re adding in all these new functions, like solutions engineering and customer success. Maggie: Huge! And we couldn’t do it alone.

Sales 118

Sales Start-ups Non-Profits Finance 118

Gainsight

MAY 18, 2023

According to the company, “Alteryx delivers easy end-to-end automation of data engineering, analytics, reporting, machine learning, and data science processes, enabling enterprises everywhere to democratize data analytics across their organizations for a broad range of use cases.” Alteryx Alteryx is truly a powerhouse in digital.

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

eglobalis

FEBRUARY 24, 2025

As businesses navigate a rapidly evolving landscape, the blend of technology and personal engagement not only refutes the extinction myth but also reinforces that continuous adaptation and thoughtful decision-making remain at the core of lasting customer relationships. Customer experience is not disappearing by 2030.

CX 301

CX B2B AI Innovation 301

ClearAction

OCTOBER 1, 2018

And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. ease-of-doing-business) to build trust and customer relationship strength.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Intercom, Inc.

MARCH 29, 2022

“We are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. It helps you create powerful in-context experiences that maximize customer acquisition, engagement, retention, and the lifetime value of your customers, building strong customer relationships at every touch point.

Start-ups 118

Start-ups Innovation Sales Legal 118

SurveySensum

JULY 14, 2020

Since then, he has helped dozens of companies in conducting meaningful business insights, designing and engineering CX, optimizing Customer Service Excellence, Voice of Customers, NPS, Analytics, CX Strategy & Frameworks. He is a certified CCXP with expertise in Customer Experience and Service Design.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

APRIL 15, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Long story short is I studied engineering back in France and came to the US for an internship at a startup. Accelerate sales with data. Lead Qualification Using AI with Francis Brero of MadKudu, on Serve Don’t Sell.

AI 118

AI Start-ups B2B Predictive Analytics 118

SurveySensum

AUGUST 3, 2023

Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution. Best Features: Some of the best features that SurveySensum offers are: Advanced survey customization to match unique requirements.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Hodusoft

JUNE 7, 2024

In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. Scalability Scalability is the hallmark of every successful business. Therefore, FCR becomes a crucial metric for customer relationship management.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

Qualtrics

FEBRUARY 4, 2021

Ways that IT contributes to business. It’s the DNA of modern business. Technology is the engine that hums in the background seamlessly delivering: Communication: internal, external, and interdepartmental; email, video conferencing, collaboration platforms, chat and instant messaging, smoothing operations and keeping everyone informed.

Artificial Intelligence 26

Artificial Intelligence Social Media Technology Technology 26

SurveySensum

SEPTEMBER 11, 2023

Net Retention Rate is crucial because it represents the core revenue growth engine for a SaaS business. A rate greater than 100% indicates that your company is growing from existing customers, which is often more cost-effective than acquiring new customers.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Intercom, Inc.

APRIL 1, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. I am, by training, a mechanical engineer (ME). It wasn’t a group of engineers at a research center in upstate New York. I mean, I tried to play it by the book and be a good student and study hard.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

Intercom, Inc.

JULY 29, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. They’re an engineering platform, and I’d always been more on the front end. We decided to push on, but we had to re-engineer all of our onboarding programs to make that happen.

Sales 223

Sales Start-ups Engineering Finance 223

Intercom, Inc.

APRIL 28, 2022

Passionate about customer-centricity, Yamini believes the key to sustainable growth is customer retention and aligning all teams around the customer – and for her, the Flywheel model is just a better metaphor for how today’s organizations interact with customers and how they can drive business growth.

CRM 118

CRM Start-ups Voice of the Customer Customer Journey Map 118

SugarCRM

NOVEMBER 8, 2021

What are the top three value propositions of the application for your business? Find a Customer-Obsessed Vendor. The vendor-customer relationship is critical. What percentage of licenses do you typically have logging in?

CRM 49

CRM Scorecard Government Engineering 49