Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. Customer success.

Business Growth 71

Business Growth CRM Social Media Sales 71

CommBox

SEPTEMBER 13, 2021

Businesses are widely deploying AI-powered service chatbots to improve customer service and increase sales. The majority of industry leaders (81%) said the pandemic changed their technological needs and 73% see it affected how they interact with customers. . How Chatbots Increase Sales. What are Chatbots? .

Sales 98

Sales AI Healthcare Omnichannel 98

Intercom, Inc.

AUGUST 27, 2020

Success in the subscription economy isn’t about having the best product; it’s about having the strongest customer relationships. From the new services that legacy businesses are bringing to market to the metrics being used to fight churn, everything must be designed around the customer. The goldilocks approach to growth.

Customer Relationship 211

Customer Relationship Sports Construction Manufacturing 211

Retently

MARCH 11, 2025

They act as a bridge between the customer and teams working with product, marketing, logistics, and support to ensure customer insights lead to tangible fixes. Their work directly impacts business growth by reducing complaints, improving support efficiency, and enhancing customer retention, they drive higher revenue and lower churn.

CX 115

CX Customer Experience Net Promoter Score NPS 115

Intercom, Inc.

NOVEMBER 7, 2018

Tech stacks are the backbone of modern sales and marketing operations. When set up right, they provide a clarifying view of your most valuable prospects and customers — and the next steps that your team needs to take to efficiently nurture a lead, close the deal or grow the account. Make customer handoffs invisible.

Sales 161

Sales Start-ups Customer Relationship Engineering 161

Intercom, Inc.

AUGUST 13, 2020

Nowhere is this shift in power from brands to customers more apparent than on the internet’s favorite public playground: social media. Brands that have learned to engage in conversations with – and not just talk at – their customers have reaped the rewards of climbing sales and enduring loyalty.

Social Media 209

Social Media AI Sales B2B 209

Intercom

JANUARY 20, 2025

Fin delivers content tailored to customer segments based on location, plan type, or audience groups, ensuring that every interaction feels relevant and personalized. Scale your support 24/7 across channels Scaling customer service alongside business growth has traditionally been a tricky balance for fintech businesses to strike.

Customer Service 91

Customer Service Compliance AI Education 91

Intercom, Inc.

MARCH 22, 2022

“In order to reap these business benefits, it’s clear that customer engagement needs to be at the center of everything you do”. And that growth is tangible: Bain & Company found that companies that excel at customer experience grow revenues 4%-8% above their market. Think of it this way: imagine your ideal customer.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

ECXO

JULY 26, 2023

CX pioneers boost their capabilities by investing in customer data platforms (CDPs) to give them a unified, 360-degree view of customers – across devices, channels, location, culture and time. Choose a solution that can handle large volumes of real-time data and scale with your business growth.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Sales 223

Sales Start-ups Engineering Finance 223

Intercom, Inc.

JULY 30, 2020

In this episode of Scale, Luke lays out exactly how he’s guided Clearbit’s Customer Success team through the storm and how a resolute focus on reducing churn has paid dividends. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. What should I do?’

Machine Learning 145

Machine Learning Customer Relationship Engineering Business Growth 145

Intercom, Inc.

MARCH 16, 2021

. “Keep open lines of communication with every customer-facing team so you can share critical insights that drive business growth” Your support team is in a unique position – you know your customers’ pain points, questions, and desires better than anyone else. Create a customer feedback loop.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Zendesk

MAY 11, 2022

At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. It’s all powered by Sunshine. Today, many SaaS platforms have become the new legacy systems.

CRM 98

CRM B2C Compliance Customer Relationship 98

SugarCRM

APRIL 14, 2022

Optimizing customer engagement and experience continues to be a key focus for sales and marketing leaders today, so our second Global Research Report hones in on the most significant challenges they face. Customers require simple, clear, and relevant communication with your company. The solution stands in making AI pragmatic.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Totango

NOVEMBER 26, 2024

It may not be right now, but it’s time to start the discovery process on how AI-powered tools can help you better understand the entire customer relationship so optimizations translate to long-term value and business growth.

AI 62

AI Start-ups Engineering Business Growth 62

Retently

JUNE 28, 2022

It’s a valuable metric – for most companies and it’s the most valuable metric available for measuring customer loyalty and satisfaction. Over time, the reviews and ratings of your enthusiastic customers can add up, rewarding you with stronger rankings, more traffic, more downloads, more sales, and as a result – more revenue.

NPS 148

NPS Net Promoter Score Social Media Close the Loop 148

Intercom

MAY 25, 2021

We commissioned Forrester Consulting , an independent research firm, to dig deeper into these questions and explore how conversational experiences are fuelling customer retention and business growth for major companies. The customer support landscape has changed for good. The main thing we learned from this research?

Customer Relationship 130

Customer Relationship Business Growth Customer Expectations Start-ups 130

SurveySensum

FEBRUARY 7, 2025

NPS integration revolutionizes how you collect, analyze, and act on customer feedback. This centralized insight of your customers enables your team to focus on what really matters: enhancing customer experiences and driving business growth. No more toggling between systems or manual data uploads.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm.

Sales 177

Sales Start-ups Technology Technology 177

VOZIQ

FEBRUARY 18, 2021

Rising marketing cost: It is well established that acquiring a new customer is several times more expensive than retaining one. It requires going through the sales cycle all over again and involves expenses on every stage, such as campaigns, advertising, commissions etc. Moreover, upselling to new customers is relatively difficult.

Touchpoint 98

Touchpoint Business Growth Sales Customer Relationship 98

Totango

MAY 17, 2024

CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. solution can be as easy as consolidating your sales and customer success information.

Innovation 101

Innovation AI Start-ups Government 101

Intercom, Inc.

MARCH 25, 2021

Jeanne calls this customer-centric framework a cycle of virtuous growth: “My approach really pushes people to know who they are, to know their customer’s goals, so they can build it and live it and sustain it. Jeanne has her own podcast where she chats with customer experience leaders around the world.

CX 181

CX Start-ups Business Growth Retail 181

SugarCRM

SEPTEMBER 5, 2024

Customer relationship management (CRM) systems are increasingly important for business growth. That’s why custom CRM for businesses is tailored to meet your needs, unlike off-the-shelf solutions. AI and Machine Learning A custom CRM for business opens up predictive analytics for sales and customer behavior.

Business Growth 26

Business Growth CRM Data Entry Predictive Analytics 26

ECXO

MARCH 24, 2024

It means receiving relevant recommendations, customized products, and personalized content that resonates with their interests. With AI-powered technology, companies can create a seamless, personalized experience that fosters brand loyalty, enhances customer satisfaction, and drives business growth. This feeds our ego.

AI 156

AI Customer Experience Social Media Machine Learning 156

ClientSuccess

OCTOBER 26, 2020

For sales organizations of all sizes, establishing “checks and balances” to ensure new business growth is incredibly beneficial for executive management. As your SaaS business grows, you’ll need to establish processes to ensure existing customer revenue and growth are achieved.

Sales 74

Sales Customer Relationship CRM Business Growth 74

Intercom, Inc.

APRIL 28, 2022

The idea behind the funnel is quite simple – marketers craft campaigns to capture potential customers’ attention and slowly nurture them until they are ready to be handed off to the sales team, which guides them through the purchasing stage until they become paying customers and, hopefully, loyal advocates.

CRM 118

CRM Start-ups Voice of the Customer Customer Journey Map 118

Gainsight

AUGUST 26, 2024

Enter the super-duo of customer management systems: Customer Relationship Management (CRM) and Customer Success Platform (CSP). Together, this dynamic duo can transform how your business handles customer relationships and long-term customer success. What Does a CRM Do? What Does a CSP Do?

CRM 52

CRM Customer Relationship Management AI Customer Relationship 52

Gainsight

AUGUST 26, 2024

In a world where every winning team has a dynamic duo—think Deadpool and Wolverine—why would you manage customer relationships with just one tool? This tag team will elevate your customer strategy from the minor leagues to the big leagues, ensuring every interaction is smooth, strategic, and set for success. What Does a CRM Do?

CRM 52

CRM Customer Relationship Management AI Customer Relationship 52

ClientSuccess

NOVEMBER 22, 2022

As a marketing professional, you understand the importance of customer success in driving business growth. And with the rise of customers in control, it has never been more important for marketers to focus on strategies that create and nurture successful customer relationships.

Social Media 69

Social Media Education Sales Customer Relationship 69

Retently

MARCH 14, 2023

In this article, we’ll compare post-purchase NPS surveys and product reviews as a measure of customer satisfaction, provide ecommerce businesses with a better understanding of the strengths and limitations of these two methods, and explore whether product reviews can be an alternative or rather complementary to NPS surveys.

NPS 134

NPS Net Promoter Score Customer Satisfaction Customer Feedback 134

Aquire

AUGUST 9, 2021

At the end of the day, CCM increases the efficiency of communication and helps find better ways to engage customers. That way companies can improve their communication strategy and so strengthen customer relationships. You might well be thinking that this all sounds an awful lot like customer relationship management.

Social Media 98

Social Media Omnichannel CXM CRM 98

SugarCRM

JULY 25, 2024

But overall, Kreato’s main goal was to create long-lasting customer relationships and to improve efficiency and collaboration. What we'll Cover: Lack of Data Management, Fragmented Data, and Lack of Transparency Not long ago, Kreato operated exclusively on Excel Spreadsheets and the sales reps’ memories. .

Manufacturing 49

Manufacturing Data Entry CRM Sales 49

VOZIQ

AUGUST 13, 2023

However, in order to win fan customers and increase these numbers, a complete rethinking of customer relationship management and a departure from the customary key performance indicators is necessary. Anderson In this book, they share the secrets to success when it comes to building strong customer relationships.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Intercom, Inc.

NOVEMBER 25, 2021

If we spend all this money to acquire customers, but we don’t spend anything to keep them, that acquisition money gets wasted. Because an honest review from your customers – someone’s colleagues, friends, and family – is much more persuasive than any sales pitch or ad you’ve got. Customer retention is the new conversion.

CX 206

CX Social Media Start-ups Invoicing 206

ClearAction

JANUARY 20, 2020

Customer experience (CX) is something that has always existed, from the first people on earth who bartered: does the recipient (customer) view their realities as matching/exceeding their expectations? CX is cumulative, encompassing pre-sale and post-sale. 2) Update Your Customer Experience Management Definition.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

Experience Investigators

APRIL 23, 2024

CEM involves strategic planning and execution that help an organization track, oversee, and organize interaction between a customer and the organization throughout the customer lifecycle. (Is Is this the same as Customer Relationship Management, or CRM?

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

CSM Practice

JANUARY 13, 2021

“It costs five times as much to acquire new customers than it does to keep existing ones” is a saying that only begins to scratch the surface of why renewals are so important. In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention.

Touchpoint 98

Touchpoint Start-ups Education Sales 98