Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Key Takeaways If you’re a small or medium business, look for an affordable, easy-to-use tool that can grow with you.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

SurveySensum

SEPTEMBER 19, 2024

For advanced professionals, the tool is equipped with AI-enabled and advanced capabilities like text and sentiment analysis, cross-tab analysis, survey logic , and role-based analytical dashboards. It helps customer success teams track customer health, manage interactions, and ensure a positive experience for customers.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Zendesk

JULY 13, 2022

Employee experience is important because your employees are the ones doing the work: They develop products and services, build customer relationships, solve business challenges, and support your back-office operations. Why is employee experience important? If you don’t treat them well, it will show up in their work.

Start-ups 98

Start-ups Sentiment Analysis Education CX 98

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Retently

SEPTEMBER 6, 2018

Both methods have advantages and disadvantages, as well as specific characteristics that make them best for learning more about how your customers perceive your product, service, or brand. The ‘What’ and ‘When’ of Relationship NPS. Relationship NPS use general, nonspecific language that doesn’t mention any specific purchase or event.

NPS 66

NPS Net Promoter Score Actionable Insights Sentiment Analysis 66

MattsenKumar

SEPTEMBER 21, 2023

Today, when businesses rely on data-driven decisions, Speech Analytics increasingly positions itself as an indispensable tool. As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. The increase in potential customers brings high productivity and business growth.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. These allow businesses to prioritize areas that need attention based on root causes or impact.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

JUNE 19, 2023

It shows our customers that we’re listening and genuinely care about their needs. This boosts customer satisfaction and business growth. Through customer research and surveys, you discover that many customers want more gluten-free options. Let’s say you own a small bakery.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

Lumoa

FEBRUARY 14, 2024

Newer AI language models use Natural Linguistic Programming (NLP) to authentically replicate human speech patterns and have advanced sentiment analysis capabilities that let them register emotion. Invest in your business’ growth by adding the CX solution you’ve been missing all this while.

Customer Experience 78

Customer Experience ML Social Media CX 78

Gainsight

JULY 30, 2024

Calculated from responses to a single question regarding the likelihood of recommending the company or product, NPS categorizes customers into promoters, passives, and detractors. This is useful for predicting business growth.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

SugarCRM

MAY 10, 2022

Our goal was to create real-world results that are good for business and good for customers, so we’ve launched SugarPredict to take the guesswork out of your processes with AI for all , and help you replace fragmented, out-of-date, and incomplete pictures with a sharply focused understanding of both customers and business.

Sentiment Analysis 26

Sentiment Analysis CRM Customer Relationship Management B2C 26

SurveySensum

MAY 2, 2024

Brand Example: Amazon uses micro-interactions such as personalized product recommendations and timely order updates to enhance the overall shopping experience for its customers. Companies leverage chatbots, AI-powered sentiment analysis , and even predictive analytics to gather and respond to feedback instantly.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Hodusoft

FEBRUARY 16, 2024

Adapting to changing call volumes and business growth. Improving customer satisfaction and enhancing the reputation of the company. Maintaining a competitive edge, fostering customer loyalty. Optimizing resources by allocating them effectively, reducing response times, and minimizing downtime.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Technology 52

SurveySensum

SEPTEMBER 12, 2022

Social media polls and social media listening can help give a clear picture of what customers are feeling and talking about a business. Also, social media channels like Facebook and Twitter have built-in poll tools that help you gather customer feedback. Gather customer feedback for FREE. Request a Demo.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis NPS 52

SurveySensum

AUGUST 3, 2023

Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution. Best Features: Some of the best features that SurveySensum offers are: Advanced survey customization to match unique requirements. Specialized in conducting NPS surveys.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 24, 2023

By taking action based on feedback, you can demonstrate to your customers that you value their opinions and are committed to delivering the best possible experience. Ultimately, this can lead to increased customer loyalty, positive word-of-mouth, and business growth.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SugarCRM

MARCH 28, 2024

By using CRM data, manufacturers can also craft personalized offers and sales call scripts reps can use in their daily customer interactions. Customer Retention and Loyalty : CRM tools allow manufacturers to monitor customer interactions and satisfaction levels historically.

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

SurveySensum

MARCH 24, 2025

So, instead of launching the one-time survey, NPS tracking helps businesses spot patterns, address pain points in real-time, and make data-driven decisions to improve customer relationships. NPS tracking gives you a clear, and measurable view of customer loyalty. But is it important? Why Does NPS Tracking Matter?

NPS 52

NPS Text Analytics Customer Loyalty Sentiment Analysis 52