ECXO

JULY 26, 2023

Start where you are. You probably already have a 190-degree view of your customers. Real-time inventory gives supply chains and vendors up-to-the-minute visibility on stock levels. Stakeholders in your business will need to be clear about how your use case delivers quick value to keep momentum. So, let’s wrap up.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Intercom, Inc.

OCTOBER 22, 2020

As he puts it: In the latest episode in our Scale series, Intercom’s Dee Reddy caught up with Nate to learn how to tune in to the voice of the customer, and how a holistic approach to customer experience can be the ultimate brand differentiator. In the old days, customer service was solely seen as the company’s clean-up crew.

CX 218

CX Voice of the Customer Close the Loop Sentiment Analysis 218

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Onboard new customers. But, of course, newbies will often experience a steep learning curve.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Intercom, Inc.

NOVEMBER 7, 2018

When set up right, they provide a clarifying view of your most valuable prospects and customers — and the next steps that your team needs to take to efficiently nurture a lead, close the deal or grow the account. A suite of tools that creates new business growth.

Sales 161

Sales Start-ups Customer Relationship Engineering 161

Beyond Philosophy

MAY 7, 2020

Customers who leave their old cable company to save a few dollars for the first six months may be likely to leave you as soon as they possibly can when they get a better deal somewhere else. Transactional relationships are not inherently wrong; you don’t have to have a close relationship with every business with which you interact.

Customer Acquisition 174

Customer Acquisition Transportation Start-ups Sports 174

Intercom, Inc.

SEPTEMBER 30, 2021

In 2017, she started working as a product lead at the Chan Zuckerberg Initiative, building their infectious disease program and IDseq, an open-source online platform to spot movement of diseases across borders, the emergence of new illnesses, or the spread of drug-resistant strains. You don’t know when issues are going to come up.

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Intercom, Inc.

AUGUST 13, 2020

Our Senior Managing Editor Fiona Lee sat down with Yoli to learn exactly how embracing a conversational mindset has accelerated the company’s growth. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Social Media 209

Social Media AI Sales B2B 209

Intercom, Inc.

MARCH 25, 2021

He took such great care of his customers, in fact, that when he retired, people lined up to say goodbye. Your leadership style, the way you conduct your business, even the kind of person you are, year after year, will define how you’ll be remembered. Building Your Customer-Driven Growth Engine , a keynote by Jeanne Bliss.

CX 181

CX Start-ups Business Growth Retail 181

Totango

NOVEMBER 26, 2024

Make it about customer value. It may not be right now, but it’s time to start the discovery process on how AI-powered tools can help you better understand the entire customer relationship so optimizations translate to long-term value and business growth.

AI 62

AI Start-ups Engineering Business Growth 62

Intercom, Inc.

MARCH 22, 2022

Modern engagement is an open channel between the customer and the business – in the product, in the moment, on their terms, and ongoing throughout the entire customer journey. Forward-thinking companies are starting to create C-level titles around this discipline, such as Chief Experience Officer. Say goodbye to silos.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Intercom, Inc.

FEBRUARY 25, 2021

In this guide, Annette writes about the best way to get inside the mind of your customer, and how to use those insights to create better customer experiences. Then, you need to arrange your customers into groups or personas according to their pain points, their needs, the ways they interact with your brand.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Intercom, Inc.

JANUARY 5, 2022

Cyber attacks have gone up 125% from the previous year, and with companies shifting to partial or fully remote settings, it shows no sign of slowing down. Start early. I was having this conversation the other day, and it might not be the best analogy, but there was an entire generation that grew up driving on cars without seat belts.

Compliance 211

Compliance Engineering Start-ups Invoicing 211

Customer Bliss

MARCH 2, 2016

Here are a few of the people and customer experience quotes that embrace this attitude and approach to human centered business growth. In my opinion, this customer experience quote is the backbone of how companies should think about business growth. Worry About Being Better. Develop A Core Value System.

Customer Experience 65

Customer Experience Business Growth Social Media CX 65

Zendesk

JANUARY 18, 2022

According to our 2022 Zendesk Customer Experience Trends report , the pandemic didn’t make customers more forgiving—if anything, they’re more discerning. More than 60 percent of customers will defect after one bad experience, up 22 percent from last year.

Customer Service 98

Customer Service Outlook Business Growth Customer Loyalty 98

Intercom

MAY 25, 2021

And as support leaders and decision makers, how should you navigate this transition to set your team, organization, and customers up for long-term success? Delivering exceptional customer support experiences is harder – and more important – than ever. The customer support landscape has changed for good.

Customer Relationship 130

Customer Relationship Business Growth Customer Expectations Start-ups 130

Zendesk

MAY 11, 2022

At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. We look forward to being your partner on this journey. It’s all powered by Sunshine.

CRM 98

CRM B2C Compliance Customer Relationship 98

Totango

MAY 17, 2024

CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. At Totango + Catalyst, we apply this approach to customer calls, webinars, podcasts, and other recordings we use in our marketing efforts.

Innovation 101

Innovation AI Start-ups Government 101

SurveySensum

FEBRUARY 7, 2025

This centralized insight of your customers enables your team to focus on what really matters: enhancing customer experiences and driving business growth. Your staff members can let support handle problems in real-time so both teams can enhance customer relationships and prevent future issues.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Hodusoft

JANUARY 30, 2025

Enhanced customer satisfaction, improved retention rates, and stronger brand loyalty that drives business growth. In this blog, you can explore everything related to omnichannel contact center software starting from what it is? Lets get started. What is Omnichannel Contact Center Software?

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in finance industry can get to the heart of why customers would or wouldn’t recommend them to others. Let’s start with the simplest one. In banking, it is crucial to gauge customer satisfaction and loyalty.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Hodusoft

MARCH 1, 2021

Customer satisfaction has become a key priority for businesses. They are making all the possible efforts to augment the customer experience so that they can build a loyal customer base and enhance their business growth. Once you log out and log in again, a new session starts again.

Contact Center 98

Contact Center CRM Start-ups Customer Relationship Management 98

InteractionMetrics

JANUARY 31, 2025

Winner: Interaction Metrics Interaction Metrics took the top spot in the list, but for good reason: It’s the only company on the list that provides 100% scientific, done-for-you customer satisfaction surveys with transparent online pricing. Interaction Metrics company handles everything from start to finish.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Retently

NOVEMBER 27, 2024

That’s a lot of shopping carts, checkouts, and happy customers! With the industry growing at lightning speed, brands face a golden opportunity to scale like never before – but it’s not as simple as setting up a website and waiting for sales to roll in. It’s all about having the right growth strategies in place. Let’s dive in!

Sales 152

Sales Social Media Predictive Analytics Start-ups 152

SurveySensum

OCTOBER 16, 2024

Stay updated with your customer’s needs, and expectations by creating surveys easily on SurveySensum. By using customizable templates, you can dive deep into customer perceptions. 70+ Business Survey Questions Wondering what questions should you ask in a business survey?

Text Analytics 52

Text Analytics Customer Satisfaction Customer Loyalty Customer Service 52

Lumoa

FEBRUARY 9, 2023

How do you take action on customer experience? Listen to your customers. Actions include short- and long-term follow-ups. As short-term actions, you should be able to follow up with each individual responder, especially taking care of critical comments. Acting on customer feedback doesn’t mean doing one thing.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

ECXO

MARCH 24, 2024

Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. In a way, personalization can create a virtuous cycle of positive customer experience and business growth.

AI 156

AI Customer Experience Social Media Machine Learning 156

Intercom, Inc.

APRIL 29, 2021

And if starting a new role wasn’t challenging enough, the show started filming a couple of weeks before the COVID-19 crisis, meaning that we got to watch in real time as she faced the challenges of pivoting to remote work. . But as Joei points out, that approach may be putting up barriers in our relationships with customers.

Innovation 118

Innovation B2B Start-ups Education 118

ClearAction

DECEMBER 31, 2017

Ask 10 companies what their customer experience strategy is and you’ll likely get 10 very different combinations of alphabet soup*: CJM, CRM, VoC, UX, FCR, NPS, AI, self-service, digital marketing, word-of-mouth, customer success, retention programs, loyalty programs, and so forth. Plug these into the spinner and see your fortune.

Customer Experience 79

Customer Experience Net Promoter Score Customer Journey Map VOC 79

Zendesk

JULY 13, 2022

Instead of drawing a line in the sand , now is the time to bring your employees to the collaboration table and start problem-solving. You need to support your people , just like you support your customers, and give them a reason to feel good about working for you. Here are a few things you should know to get started.

Start-ups 98

Start-ups Sentiment Analysis Education CX 98

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! B2B mid-market businesses need advanced features and scalability.

NPS 105

NPS B2B Net Promoter Score Actionable Insights 105

CommBox

SEPTEMBER 13, 2021

Chatbots reduce costs – Chatbots take care of multiple customers simultaneously, replacing many support agents and saving the time necessary to solve problems. Use chatbots to drive business growth. (© Chatbots increases sales by an average of 67% , according to business leaders. . © Unsplash).

Sales 98

Sales AI Healthcare Omnichannel 98

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm.

Sales 177

Sales Start-ups Technology Technology 177

Zendesk

MARCH 7, 2022

Messaging was created to build long-lasting relationships and build customer loyalty. It fits into the going, complex nature of customer relationships today. That means many companies are treating each channel like its own silo, which can negatively affect productivity and the availability of important customer data.

AI 98

AI Net Promoter Score Artificial Intelligence Retail 98

CSM Practice

JANUARY 13, 2021

“It costs five times as much to acquire new customers than it does to keep existing ones” is a saying that only begins to scratch the surface of why renewals are so important. In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention.

Start-ups 98

Start-ups Touchpoint Education Sales 98

ClearAction

SEPTEMBER 28, 2015

Here are 5 words representing successful customer experience management (CXM) in the future: 1) Context. 1) Customer Experience Excellence as a Context. Incongruent CX governance, design, data, or improvement efforts are typically more transparent to customers than we realize. Let's learn from the latter. 2) Outside-In.

CXM 105

CXM Customer Experience VOC Government 105

Intercom

AUGUST 17, 2021

According to a commissioned study conducted by Forrester Consulting on behalf of Intercom in April 2021, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , 59% of support leaders and decision makers find a lack of proactive support to be a barrier to conversational support at scale. Sound good?

Start-ups 78

Start-ups Customer Retention Business Growth Technology 78

Experience Investigators

APRIL 23, 2024

In embracing a real-life, business-centered approach and understanding key elements of customer demands like speed, convenience, and human touch, businesses can craft experiences that resonate deeply with customers, solidifying a foundation of customer loyalty and competitive advantage in today’s market.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94