Intercom, Inc.

JULY 2, 2020

In the return of the Scale podcast, Pam details her support philosophy and the investments she’s making to drive better customer outcomes, for the long term. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Construction 253

Construction Start-ups Business Growth Customer Loyalty 253

Customer Think

JULY 23, 2024

Credit:Pixabay Customer Relationship Management (CRM) systems have evolved dramatically over the past few decades. From simple databases used to track customer interactions, they have transformed into sophisticated platforms that harness cutting-edge technologies to enhance customer experiences and drive business growth.

CRM 59

CRM Technology Technology Artificial Intelligence 59

Intercom, Inc.

AUGUST 13, 2020

Fast food chain Wendy’s is a prime example of this evolution in customer communication, now boasting a following of 3.7 This shift from a broadcast to a conversational mindset, and technology’s role in that transition, is exactly what Sprinklr has bet on for the last decade. million thanks to their cheeky Twitter presence.

Social Media 209

Social Media AI Sales B2B 209

Retently

MARCH 11, 2025

They act as a bridge between the customer and teams working with product, marketing, logistics, and support to ensure customer insights lead to tangible fixes. Their work directly impacts business growth by reducing complaints, improving support efficiency, and enhancing customer retention, they drive higher revenue and lower churn.

CX 116

CX Customer Experience Net Promoter Score NPS 116

Intercom

JANUARY 20, 2025

The quality of your customer service either builds and reinforces crucial trust, or severely undermines it if issues are not resolved satisfactorily. Meeting those customer expectations at scale, while also adhering to strict regulatory requirements, demands the very best technology.

Customer Service 91

Customer Service Compliance AI Education 91

Intercom, Inc.

JULY 16, 2020

In the first decade after its founding in 2004, Shopify amassed 120,000 customers and catapulted into the top 10 on Deloitte Technology Fast 500 list. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Artificial Intelligence 226

Artificial Intelligence Business Growth Sales Technology 226

ECXO

APRIL 7, 2024

It is the narrative of a customer’s journey from the moment they hear about your brand until they become advocates for your solutions. It is the backbone of customer satisfaction, loyalty, and ultimately, business growth. The answer lies in human creativity and the uniqueness of our existence.

AI 334

AI CX Artificial Intelligence Predictive Analytics 334

Ameyo Callversations

MAY 4, 2022

Cloud communication is a technique that allows companies to establish a point of customer contact over the internet instead of using a connection over a telephone network. Cloud communication dissipates the need of installing any hardware or having a physical network to operate a customer support center. Conclusion.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

Intercom, Inc.

JULY 30, 2020

Unlike previous financial downturns, businesses have more access than ever to technology that can put their data to work. In this episode of Scale, Luke lays out exactly how he’s guided Clearbit’s Customer Success team through the storm and how a resolute focus on reducing churn has paid dividends.

Machine Learning 145

Machine Learning Customer Relationship Engineering Business Growth 145

Customer Think

DECEMBER 6, 2021

As retail moves away from the wholly brick and mortar days to the online marketplace, customer relationships with traditional shopping experiences have also changed. Once, you’d have had to go all the way back to the shop from which you purchased something in order to return it. It’s as easy as boxing something up […].

Business Growth 59

Business Growth Retail CX Customer Relationship 59

Intercom, Inc.

MARCH 22, 2022

Across marketing, sales, and support, there are countless customer engagement opportunities that allow you to acquire, retain, and nurture more customers, creating long-lasting customer relationships that drive growth. The Engagement OS is a unified platform for all customer-facing teams to use together.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

SugarCRM

NOVEMBER 26, 2024

The company, fully owned by Azimut Group, faced limitations due to manual workflows and scattered information systems, which created inefficiencies and hindered growth. This approach opens new business opportunities adding value for both clients and investors. If it’s not in the CRM, it doesn’t exist!” – Mattia G.,

Sales 52

Sales CRM Data Entry Customer Relationship Management 52

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. This feeds our ego.

AI 156

AI Customer Experience Social Media Machine Learning 156

SugarCRM

APRIL 14, 2022

It’s important to be able to track that because customer behavior is constantly changing.”. 86% said their organization’s sales team uses artificial intelligence to augment one or more business processes, and 91% say they expect to use AI technology over the next 24 months. Technology doesn’t have to make your life difficult.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Totango

NOVEMBER 26, 2024

It may not be right now, but it’s time to start the discovery process on how AI-powered tools can help you better understand the entire customer relationship so optimizations translate to long-term value and business growth.

AI 62

AI Start-ups Engineering Business Growth 62

Hodusoft

MAY 26, 2022

Gartner is a leading technology research and consulting firm acknowledged worldwide for its business software review. We feel a sense of pride for having our name listed on the platform as one of the top-rated products,” said Kartik Khambhati, Co-founder & Chief Business Development Office at HoduSoft. .

Contact Center 98

Contact Center Business Operations Omnichannel Innovation 98

Intercom, Inc.

SEPTEMBER 30, 2021

In this episode, we sat down with Rebecca to talk about her mission to make mental health care scalable and accessible for all, and how the pandemic and technology are radically changing the way we think about mental health care. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Hodusoft

MARCH 1, 2021

They are making all the possible efforts to augment the customer experience so that they can build a loyal customer base and enhance their business growth. Contact centers play an important role in defining the kind of service experience that a business provides to its customers.

Contact Center 98

Contact Center CRM Start-ups Customer Relationship Management 98

Shep Hyken

FEBRUARY 14, 2022

(Martechvibe) Martechvibe looks at some customer experience (CX) podcasts that have been helping leaders strengthen their brand-customer relationship. Business growth and customer experience (CX) have become synonymous today, wouldn’t you agree?

Customer Service 108

Customer Service Legal Customer Loyalty CX 108

VOZIQ

FEBRUARY 18, 2021

A loyal customer base is the biggest asset of a business , and hence retention is a key priority for the bottom-line. This is due to crisis-hit consumer optimism, changing customer requirements and rapid technology shifts that have raised expectations of customers and provided them with multiple options to switch to. .

Touchpoint 98

Touchpoint Business Growth Sales Customer Relationship 98

Hodusoft

JANUARY 30, 2025

An omnichannel contact center solution empowers businesses to meet these expectations by unifying all communication channels into a single platform, ensuring consistent interactions and personalized support at every touchpoint. Enhanced customer satisfaction, improved retention rates, and stronger brand loyalty that drives business growth.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

Totango

MAY 17, 2024

CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. Staying adaptable, informed, and collaborative will be key to harnessing AI’s full potential to propel CS and business growth.

Innovation 101

Innovation AI Start-ups Government 101

Aquire

AUGUST 9, 2021

At the end of the day, CCM increases the efficiency of communication and helps find better ways to engage customers. That way companies can improve their communication strategy and so strengthen customer relationships. You might well be thinking that this all sounds an awful lot like customer relationship management.

Social Media 98

Social Media Omnichannel CXM CRM 98

SugarCRM

SEPTEMBER 5, 2024

Customer relationship management (CRM) systems are increasingly important for business growth. That’s why custom CRM for businesses is tailored to meet your needs, unlike off-the-shelf solutions. Yes, you can build your own custom CRM system. They do exactly what you need them to do.

Business Growth 26

Business Growth CRM Data Entry Predictive Analytics 26

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in finance industry can get to the heart of why customers would or wouldn’t recommend them to others. And an NPS score can be from -100 to 100 and can provide insights into a bank’s overall customer experience.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

InteractionMetrics

JANUARY 31, 2025

We also survey sub-populations from your customer base to ensure they’re represented accurately, and we’re the only customer satisfaction survey company that lists our pricing online. They use data collected to measure satisfaction levels, identify customer needs, and evaluate key touchpoints in the customer journey.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Experience Investigators

APRIL 23, 2024

CEM involves strategic planning and execution that help an organization track, oversee, and organize interaction between a customer and the organization throughout the customer lifecycle. (Is Is this the same as Customer Relationship Management, or CRM? Strategy First.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Intercom

JUNE 1, 2021

And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack. Challenge #4: Your business isn’t getting the customer insights it needs.

Machine Learning 116

Machine Learning Actionable Insights Technology Technology 116

Adrian Swinscoe

MAY 8, 2024

Today’s interview is with Zig Serafin, CEO at Qualtrics, the leading Experience Management software provider. I spoke to Zig at Qualtrics’ recent X4 event in Salt […] The post If you aren’t fixing the bigger picture, then you are just putting a band-aid on the problem – Interview with Zig Serafin of Qualtrics first appeared on Adrian Swinscoe.

Artificial Intelligence 162

Artificial Intelligence Business Growth Customer Relationship Customer Retention 162

Hodusoft

DECEMBER 26, 2024

Some of the must-have features in omnichannel contact center include SMS and WhatsApp broadcasting, agent survey and IVR, mobile call forwarding, inbuilt mini Customer Relationship Management (CRM), inbuilt mini ticketing, advanced dialers, just to name a few. Omnichannel support isnt just about technology.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Zendesk

MARCH 7, 2022

The technology existed – and so did the curiosity – but what did it look like for businesses? Artificial intelligence, automation, and conversational service are no longer industry buzzwords – our data shows that over 75% of businesses are familiar with conversational service in 2022. AI, chatbots, and buzzwords.

AI 98

AI Net Promoter Score Artificial Intelligence Retail 98

Intercom

AUGUST 17, 2021

Proactive support is a strategic approach to helping customers before they need to contact a support team – and possibly before they even realize they have a question. Proactive support is a strategic approach to anticipating and delivering on your customers’ support needs, where they are, before they ask for help.

Start-ups 78

Start-ups Customer Retention Business Growth Technology 78

TeamSupport

AUGUST 16, 2019

It uses AI (artificial intelligence) technology to automatically assign a sentiment, such as “satisfied” or “frustrated”, to an email when it hits the inbox. The true business value with this technology is speed and efficiency.

Sentiment Analysis 63

Sentiment Analysis Artificial Intelligence Business Growth Technology 63

CommBox

SEPTEMBER 13, 2021

The majority of industry leaders (81%) said the pandemic changed their technological needs and 73% see it affected how they interact with customers. . According to business leaders, chatbots increase sales by an average of 67%. Use chatbots to drive business growth. (© a crucial fact for any company’s revenue.

Sales 98

Sales AI Healthcare Omnichannel 98

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ClearAction

SEPTEMBER 28, 2015

Here are 5 words representing successful customer experience management (CXM) in the future: 1) Context. 1) Customer Experience Excellence as a Context. Incongruent CX governance, design, data, or improvement efforts are typically more transparent to customers than we realize. Let's learn from the latter. 2) Outside-In.

CXM 105

CXM Customer Experience VOC Government 105