Retently

MARCH 17, 2025

Understanding the Core Differences in CX Reporting The Core Structure of a CX Report Best Practices for Making Stakeholder Reports Valuable & Engaging Wrapping Up: The Power of CX Reports in Driving Business Growth Keeping customers happy isnt just about responding to tickets or processing refunds. Customer education?)

Actionable Insights 90

Actionable Insights CX NPS Sentiment Analysis 90

Zendesk

MARCH 9, 2023

In fact, as we’re entering a period of uncertainty, customer education programs can play an important role in the longevity of an organization, and its customers. By establishing an ongoing relationship focused on helping customers, trust is built that can weather the most turbulent of times.

Education 52

Education CX Customer Service Customer Retention 52

Gainsight

NOVEMBER 28, 2023

The MoveWorks team’s struggles are representative of the evolution of the Customer Success industry , and are likely resonant with many of you. As a SaaS business scales, it simply isn’t possible for Customer Success Manager headcount to keep pace with business growth. Thus, Customer Success 2.0

Customer Retention 52

Customer Retention AI Omnichannel Actionable Insights 52

ECXO

JANUARY 30, 2024

Moreover, businesses that recognize and respond to their customers’ emotions can differentiate themselves from their competitors. “This emotional connection can be the key to retaining customers and promoting long-term business growth.” Image by Joao Marcelo Novellino Pereira. All Rights Reserved.

CX 156

CX Customer Loyalty Education Customer Retention 156

Intercom, Inc.

DECEMBER 18, 2019

We’ve seen a renewed focus on user onboarding in SaaS this year as more and more teams come to the realization that new customer sign-ups alone can’t guarantee business growth. Our Manager of Product Education Phil Byrne laid out our team’s playbook for creating a comprehensive onboarding experience.

Non-Profits 30

Non-Profits Sales Start-ups Engineering 30

CSM Practice

DECEMBER 19, 2021

The nature of the problem varies with the nature of the business done. . Which stage of growth are you currently in? A “good” CS tech stack looks different depending on the current stage of growth your business is in. Usually, the SaaS business growth is categorized into 3 phases: . Customer Support tool.

CRM 98

CRM Start-ups Technology Technology 98

Gainsight

MARCH 3, 2022

You want to build an optimum customer, and product experience carried through onboarding, engagement, and eventually, renewal. It also includes educating customers about the Community and the enablement of its use. By building a community, you create robust forward momentum for customer retention and business growth.

Gaming 98

Gaming Education Customer Retention Business Growth 98

Lumoa

FEBRUARY 9, 2023

It involves measuring customer effort on customer service interactions, such as the number of customer emails received, the length of customer wait times, and the number of customer complaints. Customer Service/Support Customer service , or customer support , is often mixed up with customer experience.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

ClientSuccess

NOVEMBER 22, 2022

As a marketing professional, you understand the importance of customer success in driving business growth. And with the rise of customers in control, it has never been more important for marketers to focus on strategies that create and nurture successful customer relationships.

Social Media 69

Social Media Education Sales Customer Relationship 69

SurveySensum

DECEMBER 2, 2024

It’s one of the most trusted platforms across business, marketing, and education—why? Additional features like payment collection and custom URLs make your surveys versatile and professional. How Quickly Can You Turn Customer Feedback into Business Growth?

Sentiment Analysis 52

Sentiment Analysis Start-ups Customer Feedback AI 52

CommBox

SEPTEMBER 20, 2021

64% of businesses believe chatbots allow them to provide a more customized customer experience. . 55% of businesses using chatbots have generated a greater volume of high-quality leads. . 56% of customers prefer to message rather than call customer service. .

AI 96

AI Customer Service B2C Real Estate 96

Gainsight

OCTOBER 22, 2018

The Customer Success Movement in 3 Acts. In the first act of our story, we tried to shine a light on the Customer Success Management (CSM) organization. However, for all of us who are building digital products and services, so many invaluable customer insights and personalized engagements are happening within the product itself.

Sales 95

Sales Age of the Customer Start-ups Customer Acquisition 95

ProProfs

DECEMBER 4, 2017

There are businesses looking to boost their RoI and the use of extended enterprise learning is an optimal way to make money. Offering training outside the company is a strategic step that drives business growth and strengthens profitability. Measurable Benefits of Using Extended Enterprise Learning for an Organization.

Non-Profits 89

Non-Profits Compliance Sales Start-ups 89

CommBox

SEPTEMBER 26, 2021

On top of that, you’ll need to focus on educating your employees. Everyone in your business will need to understand how customer communication works and their role in the whole process. . However, as customer satisfaction keeps growing, so will customer retention.

Omnichannel 88

Omnichannel Start-ups Retail Social Media 88

CSM Practice

JANUARY 13, 2021

“It costs five times as much to acquire new customers than it does to keep existing ones” is a saying that only begins to scratch the surface of why renewals are so important. In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention.

Start-ups 98

Start-ups Touchpoint Education Sales 98

Gainsight

OCTOBER 7, 2019

So many companies say they’re customer-centric, but the truth is that the platforms they relied on to run their business were primarily aimed at driving internal processes, not addressing the needs of the customer. But today, that’s no longer enough for SaaS business models who want to succeed.

Healthcare 13

Healthcare Real Estate Education Innovation 13

CommBox

SEPTEMBER 13, 2021

Chatbots reduce costs – Chatbots take care of multiple customers simultaneously, replacing many support agents and saving the time necessary to solve problems. Use chatbots to drive business growth. (© Chatbots increases sales by an average of 67% , according to business leaders. . © Unsplash).

Sales 98

Sales AI Healthcare Omnichannel 98

Intercom

JULY 19, 2021

With the addition of custom chatbots and automation to make your support workflow even more efficient and productive, conversational support allows you to supercharge your support and find the perfect balance between team efficiency and a great customer experience. Increased business efficiency (58%).

Machine Learning 64

Machine Learning Customer Satisfaction Sales Education 64

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger. Jay Nathan – Founder of Customer Imperative and Gain Grow Retain.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

AUGUST 8, 2023

According to Gartner research, leveraging the data obtained from direct customer feedback can increase the chances of upselling and cross-selling by 15-20%. This shows the tangible, bottom-line benefits of listening to your customers. Prioritize Based on Impact : Not all insights will have the same potential impact on your business.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Intercom, Inc.

MAY 13, 2021

Your first SaaS customer success hire. Not just support on steroids: How to build a customer success team. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. The Davidson Hang Podcast with Linda Lin.

Sales 177

Sales Start-ups Technology Technology 177

CommBox

JANUARY 28, 2024

Chatbots can manage 30% of live chat communication Businesses can save up to 30% on their customer service by using chatbots. 64% of businesses believe chatbots allow them to provide a more customized customer experience. 55% of businesses using chatbots have generated a greater volume of high-quality leads.

AI 52

AI Customer Service Real Estate B2C 52

Taylor Reach Group

APRIL 25, 2018

We will also show you how knowing the demographics of your customers can be the building blocks to superior sales and service. Join the event to meet the top BPM, CRM and tech industry experts who will share their valuable experience on how to accelerate business growth and be two steps ahead in the digital competition.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Retently

FEBRUARY 27, 2019

Below, we’ve listed 12 proven tactics to increase your average CLV and generate more revenue from your existing customers. When it comes to customer success, onboarding is the process you should spare no effort on in order to ensure sustainable business growth. Another means to be taken up is educational content.

Social Media 113

Social Media NPS Start-ups Net Promoter Score 113

SurveySensum

NOVEMBER 6, 2023

Its importance lies in the fact that It is a simple survey that makes it easy for customers to respond, and for businesses to interpret and act on the feedback. It assesses customer loyalty , which is closely linked to customer retention and advocacy.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Retently

APRIL 5, 2024

Lush stores provide a sensory experience where customers can touch, smell, and try products. The store’s unique layout, resembling a deli or grocery store, encourages customer interaction with products through live demonstrations, creating an immersive and educational shopping environment.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Zendesk

FEBRUARY 7, 2022

Customer support definition. What’s the difference between customer support and customer service? Why is customer support important for business growth? Customer support strategies. Examples of good customer support. The keys to a successful customer support team.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Gainsight

MAY 18, 2023

They don’t just think about success for a few customers, they set out to accomplish success for all customers. As a result, their companies reap the rewards of stronger adoption and customer retention. Certinia provides customer-centric solutions to accelerate business growth.

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

SurveySensum

JULY 20, 2023

#Painpoint 1: Customer Churn According to a titled “ CallMiner Index ” U.S. billion per year due to customers switching companies for reasons that could have been avoided. Customer churn is bad for any type of business and just like break-ups in real life, it stings. companies lose $136.8 Let’s solve it!

Retail 52

Retail Customer Feedback CX Social Media 52

Intercom, Inc.

AUGUST 26, 2020

To find out how support leaders are navigating the current landscape, we surveyed a random sample of 593 support managers across both B2B and B2C and industries like education, retail, healthcare, and tech. With a focus on ROI, nearly a third (30%) plan to measure their team’s impact on customer retention.

Customer Retention 233

Customer Retention Customer Satisfaction Customer Expectations B2C 233

Intercom, Inc.

APRIL 28, 2022

Passionate about customer-centricity, Yamini believes the key to sustainable growth is customer retention and aligning all teams around the customer – and for her, the Flywheel model is just a better metaphor for how today’s organizations interact with customers and how they can drive business growth.

CRM 118

CRM Start-ups Voice of the Customer Customer Journey Map 118

Beyond Philosophy

APRIL 14, 2022

However, here are some of the stats that stood out to me most: 73% of business leaders reported a direct link between customer service and business performance. 64% of business leaders say that customer service has a positive impact on the company’s growth . But What About the Demand Side?

Customer Satisfaction 78

Customer Satisfaction Contact Center Customer Acquisition CX 78

Gainsight

MARCH 31, 2025

Lifecycle Email Drips: Implement a series of lifecycle emails that educate customers on advanced features encouraging gradual upsell. Customer Health Segmentation: Segment customers based on health scores to prioritize expansion efforts on those most likely to convert. Thats where automation becomes critical.

Customer Journey Map 52

Customer Journey Map Customer Acquisition B2B Education 52