Remove Business Growth Remove Customer Retention Remove Education Remove Non-Profits
article thumbnail

Extended Enterprise Learning: What it can do for a Business Ecosystem?

ProProfs

According to Brandon Hall Group’s 2017 research , learning for non-employees accounts for over half of learning and over 50% of businesses have found enterprise learning efforts to be effective. There are businesses looking to boost their RoI and the use of extended enterprise learning is an optimal way to make money.

article thumbnail

2019 on Inside Intercom

Intercom, Inc.

Daniel Kahneman’s Thinking, Fast and Slow may be one of the best-selling non-fiction books of the decade, though I’d also vouch it’s one of those books we all start with great intentions but put down before we complete the first 100 pages. P.S. You won’t want to miss Des’s chapter on why customer retention is the new conversion.

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger. Jay Nathan – Founder of Customer Imperative and Gain Grow Retain.