Zendesk

JANUARY 18, 2022

While leaders navigate a constantly changing reality, they must keep thinking about how to drive their business forward. As many companies hold on deploying new initiatives until the outlook is more clear, they are eyeing where current investments can be made: such as in customer experience.

Customer Service 98

Customer Service Outlook Business Growth Start-ups 98

Intercom

FEBRUARY 15, 2023

And churn has an outsized financial impact: in fact, Bain & Company suggests that increasing customer retention rates by just 5% can increase profits by between 25% and 95%. But how do you keep customers from churning and encourage them to stay? To boost customer retention, you need to boost customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

SurveySensum

SEPTEMBER 11, 2023

How well is your SaaS product performing, especially in terms of SaaS customer retention ? This is why SaaS businesses must focus heavily on retaining customers and ensuring that they keep using their products and services. Here are the formulas to calculate your MRR, ARR, and CMRR: 13.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

SurveySensum

APRIL 5, 2022

That’s why you can seamlessly integrate any kind of platform that you use every day such as Outlook, SalesForce, Hubspot, Zendesk, Zapier, etc with SurveySensum. Great customer support. Make the right decisions on time and improve customer retention by identifying and eliminating friction points. . Integrations.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

NOVEMBER 25, 2024

This AI-powered customer feedback software helps you create and launch customer experience surveys like NPS, CSAT , CES, etc across multiple industries like B2B, SaaS, Retail, NBFC, etc. And enable you to take relevant actions that drive business growth.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52