Intercom, Inc.

OCTOBER 22, 2020

As he puts it: In the latest episode in our Scale series, Intercom’s Dee Reddy caught up with Nate to learn how to tune in to the voice of the customer, and how a holistic approach to customer experience can be the ultimate brand differentiator. As Nate puts it: The customer voice gets louder.

CX 218

CX Voice of the Customer Close the Loop Sentiment Analysis 218

Retently

MARCH 11, 2025

They act as a bridge between the customer and teams working with product, marketing, logistics, and support to ensure customer insights lead to tangible fixes. Their work directly impacts business growth by reducing complaints, improving support efficiency, and enhancing customer retention, they drive higher revenue and lower churn.

CX 115

CX Customer Experience Net Promoter Score NPS 115

Experience Investigators

FEBRUARY 18, 2025

Memorable, meaningful customer experiences turn typical transactions into impactful moments that build customer loyalty and help you continually innovate and reach more people effectively. However, many business leaders think of CX as a cost center for their organizations. Lets flip the script!

Customer Experience 52

Customer Experience Non-Profits CX Education 52

Execs In The Know

AUGUST 5, 2024

Realizing the Benefits of Privacy and Personalization A strong AI foundation built on trust enables: Personalized Customer Interactions: Tailored recommendations and customized content enhance customer satisfaction. Operational Efficiency: AI automates processes and scales personalization efforts, driving business growth.

AI 97

AI Artificial Intelligence CX VOC 97

SurveySensum

OCTOBER 17, 2024

It helps you decode the true potential of customer data and open up new growth avenues. By leveraging customer feedback analytics solutions, businesses can gain insights to drive customer satisfaction and loyalty to identify areas where the team falls short.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

Gainsight

AUGUST 7, 2024

This is a call to every B2B company with customers (aka all of them): Everything you do must be built around your customers, including how you educate them about your product. Today, and every day in the future, you can no longer think of customer education as a “check the box” tactic delivered in a transactional way.

Education 52

Education B2C Gaming B2B 52

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less in customer service agents, how much will it decrease my customer satisfaction?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models.

Education 52

Education Start-ups Engineering Gaming 52

Gainsight

AUGUST 7, 2024

This is a call to every B2B company with customers (aka all of them): Everything you do must be built around your customers, including how you educate them about your product. Today, and every day in the future, you can no longer think of customer education as a “check the box” tactic delivered in a transactional way.

Education 52

Education B2C Gaming B2B 52

ECXO

JANUARY 30, 2024

Moreover, businesses that recognize and respond to their customers’ emotions can differentiate themselves from their competitors. “This emotional connection can be the key to retaining customers and promoting long-term business growth.” Image by Joao Marcelo Novellino Pereira. All Rights Reserved.

CX 156

CX Customer Loyalty Education Customer Retention 156

Zonka Feedback

JUNE 21, 2021

Further, they help you improve the overall user experience, enhance your business' conversions, reduce drop-offs, reduce churn and lead to business growth. In this quick guide, you'll learn about Website Surveys, why they are essential, where on your Website to ask questions, and top Website Survey Questions to ask.

Non-Profits 64

Non-Profits Education Business Growth Customer Satisfaction 64

CSAT.AI

DECEMBER 16, 2021

Humanitarian issues and equality are key drivers for customer loyalty in the current climate. Bear in mind not all customers appreciate interacting with a customer service department in another country either. Customer perception is linked to customer satisfaction which is in turn linked to company success.

Contact Center 109

Contact Center Entertainment Legal Retail 109

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. showing a similar satisfaction level as Qualtrics. Overall Rating: Qualtrics scored 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! B2B mid-market businesses need advanced features and scalability. Top Pick for B2B SMBs 1.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Gainsight

APRIL 8, 2024

According to Gainsight’s research, anticipating customer needs before they arise is key to fostering strong relationships and preventing churn. By leveraging data analytics and predictive modeling, companies can identify potential issues and address them earlier, thus enhancing customer satisfaction and loyalty.

Education 52

Education Engineering Business Growth Innovation 52

SurveySensum

DECEMBER 2, 2024

SurveyOL Another robust Confimit alternative is SurveyOL gives you the power to extract actionable insights across a variety of areas, from customer satisfaction to product feedback and employee engagement, with no restrictions on the number of questions, collectors, or responses.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

ProProfs

DECEMBER 4, 2017

It may comprise customers, dealers, volunteers, resellers, authorized support centers, channels partners, franchisees, suppliers etc. The aim of extended enterprise learning is to help businesses improve customer satisfaction rate, streamline the sales disbursement process, boost sales revenue, beat competitors etc.

Non-Profits 89

Non-Profits Compliance Sales Start-ups 89

Experience Investigators

FEBRUARY 18, 2025

Memorable, meaningful customer experiences turn typical transactions into impactful moments that build customer loyalty and help you continually innovate and reach more people effectively. However, many business leaders think of CX as a cost center for their organizations. Lets flip the script!

Customer Experience 52

Customer Experience Non-Profits CX Education 52

CommBox

SEPTEMBER 26, 2021

On top of that, you’ll need to focus on educating your employees. Everyone in your business will need to understand how customer communication works and their role in the whole process. . However, as customer satisfaction keeps growing, so will customer retention. More complexity means more expenses.

Omnichannel 88

Omnichannel Start-ups Retail Social Media 88

Intercom

FEBRUARY 8, 2023

These customer service experts work in companies of all sizes in North America and Europe, operating across a range of industries, such as technology, finance, education and e-commerce. They shared which trends they predicted would shape customer service in 2023. Personalization is critical to business growth.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

Intercom

JULY 19, 2021

With the addition of custom chatbots and automation to make your support workflow even more efficient and productive, conversational support allows you to supercharge your support and find the perfect balance between team efficiency and a great customer experience. Increased business efficiency (58%).

Machine Learning 64

Machine Learning Customer Satisfaction Sales Education 64

CommBox

SEPTEMBER 13, 2021

If you have bots, you don’t need a sales agent who can speak five languages, only one bot to engage more customers worldwide. Automation – Chatbots can answer FAQ questions, conduct customer satisfaction surveys and provide insights, later to be used for improving the sales process. . Online Shopping © Vladimir Staniši?

Sales 98

Sales AI Healthcare Omnichannel 98

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

CSM Practice

JANUARY 13, 2021

“It costs five times as much to acquire new customers than it does to keep existing ones” is a saying that only begins to scratch the surface of why renewals are so important. In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention.

Start-ups 98

Start-ups Touchpoint Education Sales 98

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger. Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Gainsight

OCTOBER 7, 2019

We’re energized by these numbers because it shows customers are getting value from our platform, and more importantly, customer success. Our CSMs do a terrific job communicating with and engaging our customers. However, it will only get harder to maintain the same level of commitment and customer satisfaction as we grow.

Healthcare 13

Healthcare Real Estate Education Innovation 13

Retently

JULY 8, 2024

NPS is more than just a number ; it’s a powerful predictor of customer behavior and business growth. Here’s why it matters: Customer Loyalty : A high NPS indicates strong customer loyalty. Loyal customers are not only repeat buyers but also enthusiastic Promoters who help bring in new customers.

Touchpoint 78

Touchpoint NPS Net Promoter Score Actionable Insights 78

CommBox

SEPTEMBER 23, 2021

Before we dive in, it’s vital to understand what chatbots are, how they enhance customer service and CX, and why chatbots are essential for business growth. Chatbots are AI-powered conversational assistants created to communicate with customers without human intervention. How Chatbots Enhance Customer Experience .

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

Zendesk

DECEMBER 9, 2021

As an expected part of the customer experience, conversational UX is key to driving customer satisfaction. 75% of consumers will happily spend more money to buy from businesses that deliver great CX. Consumers want to engage with businesses in a way that’s convenient and on their terms. billion in 2019.

Machine Learning 98

Machine Learning Sales Technology Technology 98

Gainsight

FEBRUARY 28, 2024

This year more than ever, SaaS organizations are tasked with doing more with less, especially when it comes to parts of the business responsible for driving customer outcomes. That means it’s critical to empower our customers to be wildly successful with our products and services.

Engineering 52

Engineering Innovation Education Customer Feedback 52

Retently

OCTOBER 19, 2018

Do you just give all employees the generic “the customer is always right” speech, or do you actually have a customer-centric process in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

CX 80

CX Start-ups Business Growth Sales 80

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM) is evolving at a remarkable pace. According to a 2024 Forbes Advisor survey , a staggering 64% of respondents in SaaS believe AI will enhance customer relations and productivity.

AI 52

AI Predictive Analytics Machine Learning Innovation 52

Retently

FEBRUARY 27, 2019

Below, we’ve listed 12 proven tactics to increase your average CLV and generate more revenue from your existing customers. When it comes to customer success, onboarding is the process you should spare no effort on in order to ensure sustainable business growth. Another means to be taken up is educational content.

Social Media 112

Social Media NPS Start-ups Net Promoter Score 112

Gainsight

JANUARY 12, 2021

Nick: Which of these tools or initiatives were you able to launch at scale to help educate customers about your products? How did Gainsight technology help as you tried to scale and meet your customers in their preferred channels? This allows them to quickly learn how to use your products to drive business growth.

Gaming 59

Gaming E-commerce Close the Loop Education 59

SurveySensum

NOVEMBER 6, 2023

Bakery A and Bakery B competed to improve customer satisfaction. They both launched NPS surveys to assess and enhance overall satisfaction and loyalty. Bakery A didn’t uncover any useful feedback, but Bakery B discovered customers were unhappy with the limited dine-in cake options.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

MattsenKumar

JULY 22, 2021

The biggest players in the market like Zomato and Swiggy, which have experienced an enormous hike in business growth after the COVID-19 pandemic, have been able to attract big investments. For starters, CI eliminates all of your business’s guessing. 8 billion by 2022, up from $4 billion (BCG).

Gaming 52

Gaming Education Business Growth Customer Satisfaction 52

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. Lush stores provide a sensory experience where customers can touch, smell, and try products.

Retail 78

Retail Customer Experience Omnichannel Social Media 78