Retently

MARCH 11, 2025

They act as a bridge between the customer and teams working with product, marketing, logistics, and support to ensure customer insights lead to tangible fixes. Their work directly impacts business growth by reducing complaints, improving support efficiency, and enhancing customer retention, they drive higher revenue and lower churn.

CX 116

CX Customer Experience Net Promoter Score NPS 116

Hodusoft

OCTOBER 17, 2024

AI has revolutionized the way businesses interact with customers. It streamlines operations, improves response times, and personalizes experiences, leading to increased customer satisfaction and loyalty. This not only enhances customer satisfaction but also builds loyalty, as consumers feel valued and understood.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

CommBox

DECEMBER 20, 2022

CommBox’s autonomous communication platform hits the sweet spot between efficiency and CX and empowers 350+ customers from all verticals to benefit from reduced operational costs in call centers, increased customer satisfaction, and higher agent productivity. . What Customers Love About CommBox .

CX 95

CX Machine Learning Engineering AI 95

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. Most expect to see CS emerging as a growth engine. Human expertise, along with AI technology, transforms CS into a significant growth engine for their companies.

AI 100

AI Engineering Business Growth Customer Acquisition 100

Intercom, Inc.

MARCH 25, 2021

Jeanne calls this customer-centric framework a cycle of virtuous growth: “My approach really pushes people to know who they are, to know their customer’s goals, so they can build it and live it and sustain it. Jeanne has her own podcast where she chats with customer experience leaders around the world.

CX 181

CX Start-ups Business Growth Retail 181

Retently

OCTOBER 16, 2024

Whether you’re gauging customer satisfaction, gathering feedback on recent interactions, or spotting areas for improvement, embedding a quick survey in your email signature offers a non-intrusive way to collect continuous feedback. What is a Signature Survey?

Customer Satisfaction 135

Customer Satisfaction Touchpoint Net Promoter Score Start-ups 135

Hodusoft

DECEMBER 4, 2024

Be it conducting customer surveys, sending service alerts, running marketing campaigns, or providing critical notifications, HoduBlast simplifies and accelerates the process, which not only saves time but also improves overall customer satisfaction. Efficient lead management means faster business growth for MSPs!

Invoicing 52

Invoicing Compliance Customer Satisfaction Engineering 52

Retently

NOVEMBER 27, 2024

Key Insight: Refining Operations for Long-Term Loyalty Here’s the secret sauce: refining your backend operations and customer touchpoints is just as important as your marketing efforts. A smooth experience – from browsing to checkout and delivery – boosts customer satisfaction and fosters loyalty.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

Gainsight

AUGUST 14, 2019

While user behavior may not be solely affected by a product’s capabilities, the establishment of product metrics should be used in conjunction with existing business KPIs (Key Performance Indicators). Product-led companies view their product as a source of business growth and therefore see product data as a single source of truth.

NPS 107

NPS Engineering Start-ups Business Growth 107

Retently

FEBRUARY 21, 2024

By pinpointing where your customers come from, you can streamline your efforts, enhance engagement, and grow your business. In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. Key Takeaways “How Did You Hear About Us?”

Social Media 78

Social Media Engineering Customer Acquisition Retail 78

Intercom

MARCH 7, 2024

Over the last decade, support tech stacks have become fragmented and clunky, slowing support teams down and holding them back from providing fast, personal customer experiences. Now, with recent tech advancements, support teams that adopt a complete AI-first platform can provide world-class customer experiences at phenomenal scale.

AI 59

AI Customer Service Engineering Voice of the Customer 59

Intercom

JULY 19, 2021

By capturing more data, enabling you to spot trends and opportunities, and improving the customer – and agent – experience, conversational support can be a game changer for every facet of your business. Ready to turn your support function into an engine for growth for your entire business?

Machine Learning 64

Machine Learning Customer Satisfaction Sales Education 64

Gainsight

FEBRUARY 28, 2024

From Customer Success Managers (CSMs) to Community Managers (CMs) and Customer Education teams, everyone is feeling the pressure to protect Net Revenue Retention (NRR) and drive business growth through expansion. That means it’s critical to empower our customers to be wildly successful with our products and services.

Engineering 52

Engineering Innovation Education Customer Feedback 52

Gainsight

APRIL 8, 2024

According to Gainsight’s research, anticipating customer needs before they arise is key to fostering strong relationships and preventing churn. By leveraging data analytics and predictive modeling, companies can identify potential issues and address them earlier, thus enhancing customer satisfaction and loyalty.

Education 52

Education Engineering Business Growth Innovation 52

Execs In The Know

MAY 26, 2021

Cheryl brings a wealth of operational insight, paired with a steadfast focus on outcomes and results, and how those match against business needs and customer expectations. Daniel Borrelli — RPA Solution Engineer, NICE.

Innovation 52

Innovation CX Engineering Business Growth 52

Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. This is where Puzzel enters the picture. Our story begins in Norway with Consorte, a leading provider of telecommunications, contact centre and mobile services, founded in 1998.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Gainsight

OCTOBER 7, 2019

We’re energized by these numbers because it shows customers are getting value from our platform, and more importantly, customer success. Our CSMs do a terrific job communicating with and engaging our customers. However, it will only get harder to maintain the same level of commitment and customer satisfaction as we grow.

Healthcare 13

Healthcare Real Estate Education Innovation 13

SurveySensum

FEBRUARY 24, 2022

Top 10 customer feedback tools in 2022. As discussed above, customer feedback plays a critical role in decision-making and gauging customer satisfaction. The customer feedback tool has innovative AI features like Sentiment Analysis Engine and Word cloud generator to extract helpful insights from feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

AUGUST 3, 2023

There’re many more that can empower you to make data-driven decisions, improve customer satisfaction , and stay ahead in the competitive market. So, without further ado, let’s explore the top 10 B2B SaaS feedback software options that can revolutionize the way you do business! Specialized in conducting NPS surveys.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

JULY 2, 2024

The tools also help analyze the feedback surveys and provide insights that help businesses make better customer-centric decisions. The customer feedback tool has innovative AI features like Sentiment Analysis Engine and Word cloud generator to extract helpful insights from feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models.

Education 52

Education Start-ups Engineering Gaming 52

Experience Investigators

AUGUST 1, 2023

These tools offer efficient customer support, streamline data management, and provide personalized experiences for customers. Organizations can automate processes, improve response times, and enhance overall customer satisfaction by leveraging AI. This isn’t just a CX issue. This isn’t just a CX issue.

AI 52

AI Customer Service Customer Experience Machine Learning 52

Hodusoft

SEPTEMBER 20, 2023

The contemporary call queue system is engineered to queue incoming calls as per their priority, purpose, and type. History of the Contemporary Call Queue System Danish mathematician, statistician, and engineer Agner Krarup Erlan is considered the father of the modern call queuing system.

Contact Center 52

Contact Center Omnichannel Start-ups Customer Satisfaction 52

SurveySensum

APRIL 8, 2024

Build a Strong Online Presence B uilding a well-designed, user-friendly website, optimized for search engines, and a strategic social media engagement plan are key components of this step. Consider user experience best practices to ensure your site is engaging and converts visitors into customers.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

CommBox

OCTOBER 11, 2021

Today, Consumers use a broader range of eCommerce sites, social media platforms and search engines to purchase products and goods. Companies using sales chatbots can completely manage sales conversations from start to finish, automate service processes, improve efficiency and drive business growth.

Sales 52

Sales Omnichannel Social Media Retail 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Touchpoints In-store display, sales assistance, etc.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Touchpoints In-store display, sales assistance, etc.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Hodusoft

JUNE 7, 2024

In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. When call centers and contact centers are managed well, they report higher customer service excellence as they are able to deliver superior customer service as well as customer satisfaction.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

Gainsight

MAY 18, 2023

According to the company, “Alteryx delivers easy end-to-end automation of data engineering, analytics, reporting, machine learning, and data science processes, enabling enterprises everywhere to democratize data analytics across their organizations for a broad range of use cases.” Alteryx Alteryx is truly a powerhouse in digital.

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

SurveySensum

SEPTEMBER 11, 2023

Customer Experience This category is all about understanding your customers’ feelings and experiences with your product. Key metrics include: Net Promoter Score: NPS gauges customer loyalty by asking how likely customers are to recommend your product to others. NPS helps you gauge customer satisfaction and loyalty.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Intercom, Inc.

APRIL 15, 2021

Automation is a great way to improve your workflows and customer satisfaction, but only if it makes the customer journey easier. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Here are some of our favorite takeaways from the conversation.

AI 118

AI Start-ups B2B Predictive Analytics 118

SurveySensum

MARCH 26, 2024

They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively. Survey tools facilitate the creation, distribution, and analysis of surveys. G2 Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively. Online survey tools facilitate the creation, distribution, and analysis of surveys.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

Intercom, Inc.

MARCH 29, 2022

“We are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. We’ve been working hard on them, we’ve had customers use them in beta, and now we’re excited for lots more people to try them, hopefully lots of you to try them. That’s been fantastic.

Start-ups 118

Start-ups Innovation Sales Legal 118

SugarCRM

NOVEMBER 24, 2021

As 2021 draws to an end, we want to celebrate our customers who push the boundaries of SugarCRM’s platform for breakthrough customer experience (CX) and business growth. With that in mind, we’re happy to announce the winners of our 2021 Customer Breakthrough Awards and recognize our customers’ success.

Innovation 26

Innovation Business Growth Sales CRM 26