ECXO

JULY 26, 2023

Insights from real-time data enable them to offer a unique, personalised experience: tailored messages, offers, recommendations, and interactions – in the moment and at scale, This is the hallmark of a great customer experience. This level of personalisation increases customer satisfaction, loyalty and advocacy = sustained growth.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Retently

MARCH 11, 2025

They act as a bridge between the customer and teams working with product, marketing, logistics, and support to ensure customer insights lead to tangible fixes. Their work directly impacts business growth by reducing complaints, improving support efficiency, and enhancing customer retention, they drive higher revenue and lower churn.

CX 120

CX Customer Experience Net Promoter Score NPS 120

C3Centricity

FEBRUARY 13, 2024

The Value of Continuous Improvement Continuous improvement is not just a strategy; it’s a mindset that drives business growth and success. In a world where customer expectations are continually evolving, companies that prioritize ongoing improvement can adapt, innovate, and remain competitive.

Social Media 118

Social Media Customer Feedback Innovation Customer Satisfaction 118

Execs In The Know

AUGUST 5, 2024

Artificial intelligence (AI) is transforming industries with its innovative capabilities, particularly in customer experience (CX). Operational Efficiency: AI automates processes and scales personalization efforts, driving business growth. The key to success lies in balancing technological innovation with customer trust.

AI 97

AI Artificial Intelligence CX VOC 97

Experience Investigators

FEBRUARY 18, 2025

Memorable, meaningful customer experiences turn typical transactions into impactful moments that build customer loyalty and help you continually innovate and reach more people effectively. However, many business leaders think of CX as a cost center for their organizations.

Customer Experience 52

Customer Experience Non-Profits CX Education 52

SurveySensum

JUNE 29, 2023

In a world where customer expectations are soaring, it’s essential to go beyond conventional marketing techniques and delve into the realm of customer satisfaction best practices. In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Fonolo

OCTOBER 7, 2021

Technology limits posed obstacles to business growth for 25.7% When dealing with customer data, security plays a critical part in the contact center space. Although technology limits pose challenges for management teams, the impact is even greater for customer-facing agents. of retail contact center leaders.

Contact Center 141

Contact Center Retail Customer Expectations Technology 141

Execs In The Know

AUGUST 27, 2024

What’s driving this downward trend in customer satisfaction? Are brands failing to meet evolving customer expectations, or is there a deeper issue at play? Today’s consumers have experienced firsthand the innovative approaches of leading brands, setting a new benchmark for all businesses. set in 2017.

CX 105

CX AI Contact Center Machine Learning 105

SurveySensum

OCTOBER 16, 2024

Business survey questions are a set of targeted questions designed to gather feedback from your customers, employees, or clients to understand what’s working well and what needs improvement in your business. You can ask questions about customer service, product quality, pricing, or even future needs.

Text Analytics 52

Text Analytics Customer Loyalty Customer Satisfaction Customer Service 52

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. This feeds our ego.

AI 156

AI Customer Experience Social Media Machine Learning 156

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Let’s dive right in!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Let’s dive right in!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

Hodusoft

OCTOBER 17, 2024

AI has revolutionized the way businesses interact with customers. It streamlines operations, improves response times, and personalizes experiences, leading to increased customer satisfaction and loyalty. This not only enhances customer satisfaction but also builds loyalty, as consumers feel valued and understood.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

CommBox

DECEMBER 20, 2022

CommBox’s autonomous communication platform hits the sweet spot between efficiency and CX and empowers 350+ customers from all verticals to benefit from reduced operational costs in call centers, increased customer satisfaction, and higher agent productivity. . What Customers Love About CommBox .

CX 95

CX Machine Learning Engineering AI 95

Execs In The Know

FEBRUARY 6, 2024

These two revolutions have enhanced competitiveness, customer satisfaction, and business growth. Total Experience: A Holistic Approach The concept of TX takes a comprehensive approach, combining customer experience (CX), employee experience (EX), user experience (UX), and multi-experience (MX).

CX 102

CX Technology Technology Business Growth 102

Hodusoft

MAY 26, 2022

Customer support. It has come up as the top-rated North American software with 100% customer satisfaction and elated reviews from end-users of small businesses. HoduCC has been enriching the customer service experience for small, medium, and large enterprises. Why are Innovative UC Products the need of the hour?

Contact Center 98

Contact Center Business Operations Omnichannel Innovation 98

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in finance industry can get to the heart of why customers would or wouldn’t recommend them to others. In banking, it is crucial to gauge customer satisfaction and loyalty. And this is where NPS comes into play.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Hodusoft

DECEMBER 4, 2024

As per a recent report published by MarketsAndMarkets, the global managed services market is estimated to grow at a compound annual growth rate (CAGR) of 6.9 With rising competition in the MSP space, customer engagement becomes a crucial differentiator. To stay ahead, MSPs need innovative ways to connect with their clients.

Invoicing 52

Invoicing Customer Satisfaction Compliance Engineering 52

Intercom, Inc.

MARCH 25, 2021

It’s not about tackling problems as they pile up or chasing survey scores, it’s about building the foundation for customer-driven growth. The five competencies: Customers as assets. Align around customer experience. Build a customer listening path. Proactive experience, reliability, and innovation.

CX 181

CX Start-ups Business Growth Retail 181

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. Overall Rating: Qualtrics scored 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Adrian Swinscoe

MAY 1, 2024

Today’s interview is with Don Schuerman, the CTO and Vice President of Product Strategy and Marketing at Pegasystems. Don joins me today to talk about the […] The post The Generative AI landscape: The good, the bad and the boring – Interview with Don Schuerman of Pega first appeared on Adrian Swinscoe.

AI 231

AI Artificial Intelligence Business Growth Customer Satisfaction 231

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. can yield valuable insights as to where they stand in terms of Customer Satisfaction Score (CSAT).

Customer Feedback 96

Customer Feedback Net Promoter Score Customer Satisfaction NPS 96

Experience Investigators

APRIL 23, 2024

Customer Experience Management (CEM) is a strategic approach that focuses on proactively designing and delivering the entire customer journey to meet or exceed expectations. Ultimately, these efforts are prioritized to focus on enhancing customer satisfaction, loyalty, and advocacy in ways that achieve organizational goals.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Retently

NOVEMBER 27, 2024

Key Insight: Refining Operations for Long-Term Loyalty Here’s the secret sauce: refining your backend operations and customer touchpoints is just as important as your marketing efforts. A smooth experience – from browsing to checkout and delivery – boosts customer satisfaction and fosters loyalty.

Sales 152

Sales Social Media Predictive Analytics Start-ups 152

Lumoa

MARCH 8, 2023

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue. Afterthought For telcos to thrive, CX is key.

CX 78

CX Customer Satisfaction Customer Feedback Customer Loyalty 78

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Fonolo

JULY 12, 2022

It’s not always easy to develop new and innovative professional development goals for call canter agents. Though goals should always be tailored to the individual agent, there are seven basic goals we think fit the needs of most customer service team members: Improve Customer Satisfaction (CSat).

Contact Center 87

Contact Center Social Media Start-ups Customer Retention 87

CommBox

SEPTEMBER 26, 2021

However, as customer satisfaction keeps growing, so will customer retention. In the end, relying on omnichannel customer communication comes with a great ROI. Multichannel vs. omnichannel: Which is better for customer communication? Find out more about the CommBox smart customer communication solution.

Omnichannel 88

Omnichannel Start-ups Retail Social Media 88

CommBox

SEPTEMBER 13, 2021

If you have bots, you don’t need a sales agent who can speak five languages, only one bot to engage more customers worldwide. Automation – Chatbots can answer FAQ questions, conduct customer satisfaction surveys and provide insights, later to be used for improving the sales process. . Online Shopping © Vladimir Staniši?

Sales 98

Sales AI Healthcare Omnichannel 98

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Execs In The Know

APRIL 1, 2025

The boutique approach to customer experience outsourcing distinguishes smaller BPO entities from larger competitors by maintaining rigorous quality standards across every customer touchpoint. This tailored approach allows businesses to deliver customer experiences that feel authentic and aligned with their brand values.

Customer Experience 52

Customer Experience CX Innovation Customer Satisfaction 52

SugarCRM

DECEMBER 12, 2024

For companies striving to simplify their sales processes, Mobilef orce serves as an innovative no-code CPQ (Configure, Price, Quote) solution that seamlessly integrates with SugarCRM as well as other popular CRM solutions like Salesforce, Pipedrive, Creatio, and HubSpot. ” – Jagadish B.,

Compliance 26

Compliance CRM Manufacturing Sales 26

Experience Investigators

FEBRUARY 18, 2025

Memorable, meaningful customer experiences turn typical transactions into impactful moments that build customer loyalty and help you continually innovate and reach more people effectively. However, many business leaders think of CX as a cost center for their organizations.

Customer Experience 52

Customer Experience Non-Profits CX Education 52

Hodusoft

OCTOBER 3, 2023

billion in 2022 and is projected to experience a compound annual growth rate (CAGR) of 17.4% To be successful in the communication technology world, staying at the forefront of innovation is crucial for today’s businesses. This recognition highlights HoduSoft’s commitment to excellence and innovation in unified communications.

Innovation 52

Innovation Contact Center Technology Technology 52

CommBox

JUNE 4, 2024

Businesses can use these valuable insights to customise their interactions and provide solutions to problems before they develop. AI-enhanced customer service centres quickly identify frequent issues, providing fast, proactive responses while also reducing wait times and enhancing customer satisfaction.

Predictive Analytics 52

Predictive Analytics AI Artificial Intelligence Structured Data 52

Intercom

MARCH 7, 2024

Here are some of the key takeaways from the conversation: Support tech stacks are fragmented and outdated: Historically – through no fault of busy support teams – the customer service industry has been slow to innovate.

AI 59

AI Customer Service Engineering Voice of the Customer 59

Adrian Swinscoe

MAY 8, 2024

Today’s interview is with Zig Serafin, CEO at Qualtrics, the leading Experience Management software provider. I spoke to Zig at Qualtrics’ recent X4 event in Salt […] The post If you aren’t fixing the bigger picture, then you are just putting a band-aid on the problem – Interview with Zig Serafin of Qualtrics first appeared on Adrian Swinscoe.

Artificial Intelligence 162

Artificial Intelligence Business Growth Customer Relationship Customer Retention 162