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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

Originally posted at [link] Introduction In the realm of business-to-business (B2B) interactions, customer experience (CX) is often approached through standardized frameworks and prescriptive methodologies, frequently rooted in models from major industry analysts like Gartner, Forrester, and others.

CX 523
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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

Introduction: The Changing Landscape of CX Education Customer experience (CX) education has long relied on a model built around a set of 5-6 pillars. The growing dependence on certifications in CX education further complicates the situation. This highlights the need for a more dynamic, tool-based approach to CX education.

Education 474
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Beyond CX and EX: The Birth of HX

ECXO

Beyond CX and EX: The Birth of HX Why Customer Experience and Employee Experience Arent Enough for True Transformation Were back with the HX series! We introduced HX (Human Experience) as the missing link that connects customer experience (CX), employee experience (EX), and personal transformation into one holistic approach.

CX 227
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How to Align Customer Service and Experience to Drive Lasting Business Growth

Experience Investigators

I often encounter those who think of customer service and customer experience (CX) as interchangeable ideas. Those are perfect areas for CX leaders to prioritize, which will eliminate potential problems for customers. With your baseline in hand, it’s time to explain what you hope to achieve by prioritizing CX.

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CCO + CMO: A Winning Partnership for Accelerated CX Growth

Find out how collaboration can enhance the customer experience and drive business growth. How the CCO can improve CX and drive advocacy. How the CMO can improve CX and drive advocacy. When they work together, the CMO and CCO can build better customer experience, satisfaction, and retention. Download the ebook now!

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Addressing e-commerce’s 5 biggest CX challenges with AI and personalization

Adrian Swinscoe

Over the past eight years, customer acquisition costs have soared 222%. [] The post Addressing e-commerces 5 biggest CX challenges with AI and personalization first appeared on Adrian Swinscoe. This is a guest post from Ken Tantsura, the Vice President of Innovations at Customertimes.

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Managing Customer Experience Like a Pro: Inside a CX Manager’s Daily Workflow

Retently

But CX isnt just about making things easier its a major competitive advantage. That means a CX Manager isnt just responsible for handling customer concerns; theyre shaping how customers feel about the brand, turning one-time buyers into lifelong fans. So, what does a CX Manager actually do on a daily basis?

CX 120