Intercom, Inc.

NOVEMBER 25, 2021

He’s also a keynote speaker and CX expert with over 20 years of experience in the field, having led teams in social media, marketing, and customer experience at companies such as Humana, McDonald’s, and Discover. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

CX 206

CX Social Media Start-ups Invoicing 206

Lumoa

APRIL 14, 2021

Johanna has a history of working in big corporates like Nokia and Microsoft, working with business strategy and development, which lead her into the customer experience field. She knows what the CX-related challenges organizations are facing since she has been there herself. Sofia: So, as I just said, you have a long history in cx.

Customer Experience 88

Customer Experience CX Net Promoter Score Start-ups 88

Customer Bliss

MAY 10, 2019

So to Scott, it’s not just about invoices and packaging, it’s about recognizing that these acts serve the greater good of helping the customer. It’s not just about invoices and packaging, it’s about recognizing that these acts serve the greater good of helping the customer. scottallison1 #DHL #customerexperience Click To Tweet.

Social Media 12

Social Media Invoicing Healthcare B2B 12

Customer Bliss

MAY 4, 2017

In this role, she leads the efforts on building out the customer experience (CX) strategy, the roadmap for driving CX improvements in all six CX disciplines and she is responsible for the centralized CX programs such as the Net Promoter Score customer listening program and the journey mapping center of excellence.

Customer Experience 64

Customer Experience Net Promoter Score B2B Invoicing 64

SugarCRM

NOVEMBER 16, 2023

Being able to automate and streamline everyday business processes has proved to be one of the most efficient ways to accelerate business growth. And we certainly are familiar with how different industries or niches have specific automation and business process needs. ” Lacey G., However, raw data is of little use.

Business Growth 26

Business Growth CRM Artificial Intelligence Invoicing 26

SugarCRM

SEPTEMBER 26, 2023

A growing number of businesses are eager to invest in predictive data analytics to accelerate their CX strategies. But there still is a question: How can companies make customer data actionable to transition from a reactive to a proactive CX approach?

CRM 26

CRM Sentiment Analysis AI Invoicing 26

SugarCRM

JULY 18, 2023

Business Process Automation (BPA) can help businesses define clear steps and follow clear protocols in different scenarios. Computers can follow the steps provided and automate all rule-based business processes. Superior Customer Experience All businesses today strive to achieve the perfect level of CX.

CRM 26

CRM Data Entry Invoicing Business Growth 26