SurveySensum

APRIL 11, 2025

SurveySensum’s AI-powered text and sentiment analysis software automatically tags and subtags feedback into relevant categories based on relevant keywords and themes. You can also train the AI models to improve accuracy and customize categorization to fit specific business needs. How do I run a key driver analysis?

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

Hodusoft

DECEMBER 26, 2024

They are highly sophisticated organizations that offer a wide array of services to other businesses. The services range from customer service, legal support, data entry, marketing, and more. Use AI-driven sentiment analysis to gauge customer emotions in real-time across channels.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Gainsight

JULY 30, 2024

This is useful for predicting business growth. A high NPS is indicative of a healthy customer base that can drive organic growth through referrals, which is a cost-effective way to increase market share. Companies often use NPS data to tailor marketing strategies, improve customer service, and enhance product offerings.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52