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Focus on What Matters Most with Key Driver Analysis

SurveySensum

Then, analyze customer feedback with text analytics to find recurring themes. With AI-powered text analytics, you can easily categorize and tag different data types. AI-powered text analytics tackle just that by: Scanning qualitative responses based on keywords, context, and urgency to detect common pain points (e.g.,

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NPS Integration: Harness Real-Time Customer Feedback to Drive Action

SurveySensum

This centralized insight of your customers enables your team to focus on what really matters: enhancing customer experiences and driving business growth. It makes the whole process feel effortless, from creating NPS surveys to diving deep into the results with AI-powered Text Analytics.

NPS 52
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Why Voice of Customer Matters (& How To Do It Right)

SurveySensum

But what is VOC, why is it crucial, and how can you leverage it to improve customer satisfaction and business growth? For example, if you run an e-commerce store and customers are abandoning their carts at a high rate. Solution Define clear VoC objectives aligned with business goals. Lets dive in!

VOC 52
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Top 13 Jotform Competitors & Alternatives of 2025

SurveySensum

This customer feedback platform helps you create surveys like NPS, CES, CSAT , Product, Onboarding, CSI, etc, across industries like SaaS, Retail, Automotive, etc in order to derive insights and take relevant action for business growth. Advanced Text Analytics software to identify trending customer complaints.

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13 Best Practices for Website Feedback: Gathering and Utilizing Valuable Customer Insights

SurveySensum

of e-commerce website visits are converted to purchases on desktop, versus 3.3% For example, if you run a fashion e-commerce site, you can create a survey asking customers to choose their favorite fashion trend. For example, you run an e-commerce website, and you’re looking to enhance your customer feedback.

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Delight Your Customers by Improving Retail Customer Service

SurveySensum

These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. Encourage open-ended feedback and analyze it with Text Analytics software to understand top customer complaints and sentiments.

Retail 52
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Delight Your Customers by Improving Retail Customer Service

SurveySensum

These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. Encourage open-ended feedback and analyze it with Text Analytics software to understand top customer complaints and sentiments.

Retail 40