Intercom

JANUARY 20, 2025

Scale your support 24/7 across channels Scaling customer service alongside business growth has traditionally been a tricky balance for fintech businesses to strike. Retention depends on many factors, but chief among them are excellent onboarding experiences and effective product education.

Customer Service 91

Customer Service Compliance AI Education 91

Intercom, Inc.

MARCH 16, 2021

You can also onboard and educate new customers so they’re set up for success with your product from day one and have all of the information they need to get started and overcome common hurdles, such as configuring your app or installing it on mobile. Educate customers on new features. Product engagement metrics.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Gainsight

AUGUST 7, 2024

This is a call to every B2B company with customers (aka all of them): Everything you do must be built around your customers, including how you educate them about your product. Today, and every day in the future, you can no longer think of customer education as a “check the box” tactic delivered in a transactional way.

Education 52

Education B2C Gaming B2B 52

Experience Investigators

FEBRUARY 18, 2025

Customer experience strategy is crucial to reach prospective customers effectively, retain those who convert, and enable an ongoing cycle of innovation that drives business growth. However, many business leaders think of CX as a cost center for their organizations. Lets flip the script!

Customer Experience 52

Customer Experience Non-Profits CX Education 52

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That being said, let’s take a deep dive into one of the most effective strategies to efficiently scale Customer Success: digital customer education. What’s Digital Customer Education?

Education 52

Education Start-ups Engineering Gaming 52

Retently

MARCH 11, 2025

Their work directly impacts business growth by reducing complaints, improving support efficiency, and enhancing customer retention, they drive higher revenue and lower churn. CX Managers arent just fixers but business growth drivers. Creating educational content if a product requires extra guidance (e.g.,

CX 115

CX Customer Experience Net Promoter Score NPS 115

Gainsight

AUGUST 7, 2024

This is a call to every B2B company with customers (aka all of them): Everything you do must be built around your customers, including how you educate them about your product. Today, and every day in the future, you can no longer think of customer education as a “check the box” tactic delivered in a transactional way.

Education 52

Education B2C Gaming B2B 52

Zendesk

MARCH 9, 2023

In fact, as we’re entering a period of uncertainty, customer education programs can play an important role in the longevity of an organization, and its customers. The importance of customer education programs In today’s economic environment, companies are definitely feeling the pressure to deliver even greater customer service.

Education 52

Education CX Customer Retention Customer Service 52

Retently

MARCH 17, 2025

Understanding the Core Differences in CX Reporting The Core Structure of a CX Report Best Practices for Making Stakeholder Reports Valuable & Engaging Wrapping Up: The Power of CX Reports in Driving Business Growth Keeping customers happy isnt just about responding to tickets or processing refunds. Customer education?)

Actionable Insights 90

Actionable Insights CX NPS Sentiment Analysis 90

Intercom, Inc.

OCTOBER 22, 2020

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. If you enjoy the conversation and don’t want to miss future episodes, just hit subscribe on iTunes , stream on Spotify , or grab the RSS feed in your player of choice. As Nate puts it: The customer voice gets louder.

CX 218

CX Voice of the Customer Close the Loop Sentiment Analysis 218

Intercom, Inc.

SEPTEMBER 22, 2020

Brian says: Intercom’s SVP of Marketing Shane Murphy-Reuter recently caught up with Brian to talk about the importance of conversational relationships and how they can drive exponential business growth. Not surprisingly, HubSpot also leveraged inbound marketing to educate the market on the power of inbound marketing.

Gambling 211

Gambling B2B Education Business Growth 211

Intercom, Inc.

AUGUST 26, 2020

To find out how support leaders are navigating the current landscape, we surveyed a random sample of 593 support managers across both B2B and B2C and industries like education, retail, healthcare, and tech. “What emerged from our research is a modern playbook for support” What emerged is a modern playbook for support. .

Customer Retention 233

Customer Retention Customer Satisfaction Customer Expectations B2C 233

Execs In The Know

AUGUST 5, 2024

Operational Efficiency: AI automates processes and scales personalization efforts, driving business growth. This involves: Employee Training: Educate employees on AI practices and data privacy principles. Achieving the Perfect Blend Seventy-three percent of organizations are investing in AI for CX operations.

AI 97

AI Artificial Intelligence CX VOC 97

Fonolo

MAY 11, 2022

Creating a Customer Service Strategy That Drives Business Growth. You don’t need to go to Apple or Amazon for a standout shopping experience; authentic interactions can be won by local businesses or even non-profit organizations. Educational Employees Credit Union (EECU).

CX 91

CX Non-Profits Contact Center Education 91

Customer Bliss

DECEMBER 20, 2016

was educate and elevate the role of the support team. Support teams are often the bedrock of your entire business model, and Amy needed them to be the best they could be. Be deliberate about educating and training your people. Educate and drive accountability for customer-driven growth in other areas (silos, etc.)

Net Promoter Score 0

Net Promoter Score Engineering NPS Education 0

Intercom, Inc.

FEBRUARY 5, 2019

“You can only automate and educate people so much before they want to talk to somebody” You can only automate and educate people so much before they want to talk to somebody. Maybe $5,000-$10,000 is when people get more uncomfortable putting their credit card online and buying without talking to people.

Sales 177

Sales Start-ups Gaming Education 177

Sprinklr

AUGUST 12, 2021

The benefits are clear: new business growth, increased competitive advantage, and an improved customer experience across all touchpoints. According to research from LinkedIn, 92% of financial advisors who use social media for business say social media has helped them gain new clients. “The

Social Media 111

Social Media Education Sales Compliance 111

Intercom

APRIL 3, 2025

Traditionally, scaling support meant simply adding headcount, creating a linear relationship between business growth and support costs. The real cost: Slowed-down business growth, player churn due to poor experiences, damaged brand reputation.

Gaming 52

Gaming AI Start-ups Business Growth 52

ECXO

JANUARY 30, 2024

Moreover, businesses that recognize and respond to their customers’ emotions can differentiate themselves from their competitors. “This emotional connection can be the key to retaining customers and promoting long-term business growth.” Dopamine and Oxytocin 2024.

CX 156

CX Customer Loyalty Education Customer Retention 156

ProProfs

JANUARY 16, 2018

Modern organizations have come to accept that knowledge plays a vital role towards driving success, and cannot deny the importance of integrated learning and development programs for business growth anymore. However, picking up an LMS (Learning Management System) for employee onboarding and training is not an easy task.

Gaming 96

Gaming Compliance Education Engineering 96

SurveySensum

OCTOBER 17, 2024

Take Netflix, for example, which has perfected the art of utilizing customer feedback to make educated choices about its content offerings. More than 50% of companies are not able to translate customer feedback into actionable insights for business growth. Otherwise, what is the point of gathering feedback?

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

Fonolo

MAY 11, 2022

Creating a Customer Service Strategy That Drives Business Growth. You don’t need to go to Apple or Amazon for a standout shopping experience; authentic interactions can be won by local businesses or even non-profit organizations. Educational Employees Credit Union (EECU).

CX 67

CX Non-Profits Contact Center Education 67

CSM Practice

DECEMBER 19, 2021

The nature of the problem varies with the nature of the business done. . Which stage of growth are you currently in? A “good” CS tech stack looks different depending on the current stage of growth your business is in. Usually, the SaaS business growth is categorized into 3 phases: . CRM software/tech tool.

CRM 98

CRM Start-ups Technology Technology 98

Zonka Feedback

JUNE 21, 2021

Further, they help you improve the overall user experience, enhance your business' conversions, reduce drop-offs, reduce churn and lead to business growth.

Non-Profits 64

Non-Profits Education Business Growth Customer Satisfaction 64

ProProfs

AUGUST 7, 2020

The only way to improve performance, ensure retention, and achieve business growth is through employee training. Business Growth. Basic skills are skills that all employees are expected to possess regardless of their educational background. Employees are the biggest asset of every organization.

Innovation 98

Innovation Education Business Growth Start-ups 98

Intercom, Inc.

DECEMBER 18, 2019

We’ve seen a renewed focus on user onboarding in SaaS this year as more and more teams come to the realization that new customer sign-ups alone can’t guarantee business growth. Our Manager of Product Education Phil Byrne laid out our team’s playbook for creating a comprehensive onboarding experience.

Non-Profits 30

Non-Profits Sales Start-ups Engineering 30

Gainsight

APRIL 8, 2024

As customers engage, they forge stronger bonds with the brand, fueling advocacy and organic growth through referrals and elevated brand reputation. Continuous Learning and Education Companies have always educated their customers about their products. Want to learn more about Digital Customer Success?

Education 52

Education Engineering Business Growth Innovation 52

Help Scout

MAY 12, 2021

In this article, we discuss the role of support teams in retaining customers and show how to combine high-quality, empathetic customer service with a deliberate focus on business growth. Educate while answering. What is customer retention and how is it measured? Keep customers connected by following up on past issues.

Customer Retention 117

Customer Retention Finance Customer Service Business Growth 117

Retently

JULY 28, 2023

If we were to consider businesses in other countries, the numbers would probably be even worse. Whichever way you look at it, it’s clear that unhappy customers ( who are much more likely to leave your brand , naturally) are a huge threat to business growth.

CXM 122

CXM CX Start-ups Touchpoint 122

ClientSuccess

NOVEMBER 22, 2022

As a marketing professional, you understand the importance of customer success in driving business growth. To truly tap into this new way of driving growth, here are 5 key strategies that other marketers have found to be effective: 1. Continually Educate Your Customers on the Benefits of Your Product or Service.

Social Media 69

Social Media Education Sales Customer Feedback 69

CSAT.AI

DECEMBER 16, 2021

Quick adaptation to change can mean the difference between business growth and shutting down. Countries that have a young, educated, English speaking workforce able to provide multiple services will rise to the top as offshoring hubs. The report indicates the importance of “highly networked’ locations with skilled talent.

Contact Center 109

Contact Center Entertainment Legal Retail 109

Gainsight

MARCH 3, 2022

It also includes educating customers about the Community and the enablement of its use. By building a community, you create robust forward momentum for customer retention and business growth. You want to build an optimum customer, and product experience carried through onboarding, engagement, and eventually, renewal.

Gaming 98

Gaming Education Customer Retention Business Growth 98

ProProfs

MARCH 7, 2019

Unlock Business Growth with Women Empowerment. Women empowerment and business growth go hand in hand. Education and Training. Businesses must provide equal access to company-supported education and vocational training programs.

Education 67

Education Business Growth Start-ups Gaming 67

InteractionMetrics

JANUARY 31, 2025

In addition, they offer discounts for government, education, and nonprofit organizations. Their multi-language survey capabilities make them a good fit for businesses serving diverse demographics. They use their own software to design and administer surveys.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Intercom, Inc.

FEBRUARY 25, 2021

This is Scale, Intercom’s podcast series on driving business growth through customer relationships. Things like being a trainer, being an educator, being a problem solver, analyzer, auditors, there’s so much there. Empathizing with customers with Annette Franz , on Engati CX. Tell me more about that.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Customer Bliss

JANUARY 17, 2017

Since the age of 14 I have been demonstrating my entrepreneurial skills and building a career that combines education, professional experiences and passion to transform businesses delivering improved operations, higher profits, engaged employees and excellence in customer experience.

Customer Experience 0

Customer Experience Government Engineering Education 0

Intercom, Inc.

MARCH 19, 2019

Events : Face-to-face marketing to attract, convert, educate, nurture and delight your audience. It depends — the strategies in these two groups have varying costs and rates of success based on what kind of business you’re running and the kinds of customers you’re trying to acquire. So which one is better?

Customer Acquisition 166

Customer Acquisition Social Media Engineering Start-ups 166