Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Let’s dive in and understand why NPS (Net Promoter Score) is such a big deal and how the right software can make all the difference. B2B mid-market businesses need advanced features and scalability.

NPS 105

NPS B2B Net Promoter Score Actionable Insights 105

InteractionMetrics

JANUARY 31, 2025

Amplitude Research Amplitude Research offers full-service survey administration and diverse customer research surveys, including net promoter score (NPS) and client testimonials. In addition, they offer discounts for government, education, and nonprofit organizations.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

OCTOBER 17, 2024

Take Netflix, for example, which has perfected the art of utilizing customer feedback to make educated choices about its content offerings. More than 50% of companies are not able to translate customer feedback into actionable insights for business growth. Otherwise, what is the point of gathering feedback?

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

Retently

JULY 8, 2024

Let’s talk about something every business should care about: how happy your customers are. Well, Net Promoter Score (NPS) helps you get a handle on how your customers feel about your business. You have a score that ranges from -100 to 100, giving you a snapshot of overall customer sentiment.

Touchpoint 78

Touchpoint NPS Net Promoter Score Actionable Insights 78

CSM Practice

FEBRUARY 24, 2020

Customer Effort Score (CES) measures how much effort a customer has to exert to accomplish a task such as signing up for a trial, upgrading a subscription, renewal, requesting for training. The ease of these experiences forms the basis for customer loyalty which is crucial to business growth in a competitive landscape.

Net Promoter Score 59

Net Promoter Score NPS Touchpoint Start-ups 59

SurveySensum

DECEMBER 2, 2024

It’s one of the most trusted platforms across business, marketing, and education—why? How Quickly Can You Turn Customer Feedback into Business Growth? SurveyMonkey Another power-packed Confimit alternative is SurveyMonkey. Because it provides a seamless experience while allowing you to dive deep into the data you need.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. Bob Azman – Consultant, CX Officer, Educator, Keynote Speaker, Board Member.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. Net Promoter Score (NPS) question: This is a popular metric used to measure customer loyalty and satisfaction.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

CSM Practice

FEBRUARY 24, 2020

Customer Effort Score (CES) measures how much effort a customer has to exert to accomplish a task such as signing up for a trial, upgrading a subscription, renewal, requesting for training. The ease of these experiences forms the basis for customer loyalty which is crucial to business growth in a competitive landscape.

Net Promoter Score 52

Net Promoter Score NPS Start-ups Customer-Centric Organization 52

CSM Practice

FEBRUARY 24, 2020

Customer Effort Score (CES) measures how much effort a customer has to exert to accomplish a task such as signing up for a trial, upgrading a subscription, renewal, requesting for training. The ease of these experiences forms the basis for customer loyalty which is crucial to business growth in a competitive landscape.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Start-ups 52

Retently

FEBRUARY 27, 2019

When it comes to customer success, onboarding is the process you should spare no effort on in order to ensure sustainable business growth. An email that explains the benefits you bring in goes a lot further – from a CLV perspective – than another promotional email. Another means to be taken up is educational content.

Social Media 116

Social Media NPS Start-ups Net Promoter Score 116

Zendesk

FEBRUARY 7, 2022

Why is customer support important for business growth? Why is customer support important for business growth? Because estate planning is so complex, Trust & Will’s support team plays a pivotal role in educating customers — and then sharing customer knowledge with the rest of the team. What is customer support?

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

AUGUST 9, 2022

It helps you create and launch surveys quickly and collect important analytics to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. . Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

NOVEMBER 6, 2023

Convert to Promoters: Address their concerns and show that you are committed to enhancing their experience. Customer Education: If passives seem to have misconceptions or misunderstandings about your offerings, provide clear and informative content to educate them.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Intercom, Inc.

APRIL 28, 2022

Passionate about customer-centricity, Yamini believes the key to sustainable growth is customer retention and aligning all teams around the customer – and for her, the Flywheel model is just a better metaphor for how today’s organizations interact with customers and how they can drive business growth. I really appreciate it.

CRM 118

CRM Start-ups Voice of the Customer Customer Journey Map 118

SurveySensum

DECEMBER 22, 2023

Use past survey data to identify customer loyalty drivers and educate employees on positively influencing scores. Educate Employees on NPS Educate employees on the strategic importance of NPS in assessing customer satisfaction and loyalty. Neal Woodson – No!

NPS 52

NPS Gaming Education Customer Satisfaction 52

SurveySensum

APRIL 18, 2025

So, the real question is: Do you want to settle for a basic survey tool, or do you want a next-gen platform that turns feedback into business growth? It’s often used by businesses, educators, and teams to get quick responses and view results via auto-generated charts and graphs. Tired of Basic Surveys?

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52