Intercom, Inc.

OCTOBER 22, 2020

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. If you enjoy the conversation and don’t want to miss future episodes, just hit subscribe on iTunes , stream on Spotify , or grab the RSS feed in your player of choice. As Nate puts it: The customer voice gets louder.

CX 218

CX Voice of the Customer Close the Loop Sentiment Analysis 218

Customer Bliss

DECEMBER 20, 2016

was educate and elevate the role of the support team. Support teams are often the bedrock of your entire business model, and Amy needed them to be the best they could be. There are different views on NPS; some love it, some hate it, some are indifferent. Be deliberate about educating and training your people.

Net Promoter Score 0

Net Promoter Score Engineering NPS Education 0

SurveySensum

NOVEMBER 6, 2023

They both launched NPS surveys to assess and enhance overall satisfaction and loyalty. They both conducted similar NPS surveys, launched simultaneously, and analyzed the data using robust NPS software. They both conducted similar NPS surveys, launched simultaneously, and analyzed the data using robust NPS software.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Lumoa

FEBRUARY 9, 2023

Why is NPS ® going up or down? By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth. By leveraging customer segmentation to create tailored customer experiences, businesses can drive customer loyalty and business growth.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

OCTOBER 17, 2024

Take Netflix, for example, which has perfected the art of utilizing customer feedback to make educated choices about its content offerings. As a result, the initial step is to collect feedback from customers via various channels, such as online reviews, NPS /CSAT surveys, social media reviews, and customer support tickets.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

InteractionMetrics

JANUARY 31, 2025

Amplitude Research Amplitude Research offers full-service survey administration and diverse customer research surveys, including net promoter score (NPS) and client testimonials. In addition, they offer discounts for government, education, and nonprofit organizations. They use their own software to design and administer surveys.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

ECXO

JANUARY 30, 2024

This is what the famous NPS attempts to measure. Moreover, businesses that recognize and respond to their customers’ emotions can differentiate themselves from their competitors. “This emotional connection can be the key to retaining customers and promoting long-term business growth.”

CX 156

CX Customer Loyalty Education Customer Retention 156

Retently

JULY 28, 2023

If we were to consider businesses in other countries, the numbers would probably be even worse. Whichever way you look at it, it’s clear that unhappy customers ( who are much more likely to leave your brand , naturally) are a huge threat to business growth. The most well-known and trusted CX metrics are NPS , CSAT , and CES.

CXM 128

CXM CX Start-ups Touchpoint 128

Retently

FEBRUARY 27, 2019

When it comes to customer success, onboarding is the process you should spare no effort on in order to ensure sustainable business growth. Another means to be taken up is educational content. Send out customer satisfaction surveys – NPS and CSAT. NPS survey. Collect feedback using NPS.

Social Media 116

Social Media NPS Start-ups Net Promoter Score 116

Help Scout

MAY 12, 2021

In this article, we discuss the role of support teams in retaining customers and show how to combine high-quality, empathetic customer service with a deliberate focus on business growth. You could do the same analysis for people who are NPS promoters: Have they contacted customer service more frequently than your detractors?

Customer Retention 117

Customer Retention Finance Customer Service Business Growth 117

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. Bob Azman – Consultant, CX Officer, Educator, Keynote Speaker, Board Member.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

DECEMBER 2, 2024

It’s one of the most trusted platforms across business, marketing, and education—why? How Quickly Can You Turn Customer Feedback into Business Growth? It is a robust customer experience solution aimed at helping businesses make sense of NPS , predict churn rates, and get customer feedback.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. Net Promoter Score (NPS) question: This is a popular metric used to measure customer loyalty and satisfaction.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

CSM Practice

FEBRUARY 24, 2020

The ease of these experiences forms the basis for customer loyalty which is crucial to business growth in a competitive landscape. 6. Net Promoter Score (NPS). Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others.

Net Promoter Score 59

Net Promoter Score NPS Touchpoint Start-ups 59

CSM Practice

JANUARY 13, 2021

In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention. They educate customers on new ways they can derive additional value from the solution. Renewals Manager. Expansion Manager. Clarify Roles.

Start-ups 98

Start-ups Touchpoint Education Sales 98

Retently

OCTOBER 19, 2018

If we were to consider business in other countries, the numbers would probably be even worse. Whichever way you look at it, it’s clear that unhappy customers ( who are much more likely to leave your brand , naturally) are a huge threat to business growth. Uses Valuable Client Data to Build a Master View of the Customer Profile.

CX 81

CX Start-ups Business Growth Sales 81

CSM Practice

FEBRUARY 24, 2020

The ease of these experiences forms the basis for customer loyalty which is crucial to business growth in a competitive landscape. 6. Net Promoter Score (NPS). Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others.

Net Promoter Score 52

Net Promoter Score NPS Start-ups Customer-Centric Organization 52

CSM Practice

FEBRUARY 24, 2020

The ease of these experiences forms the basis for customer loyalty which is crucial to business growth in a competitive landscape. 6. Net Promoter Score (NPS). Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Start-ups 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. The solution works best for industries like Education, Healthcare, Technology, Retail, Financial Services, B2B, Travel, Hospitality, etc. .

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Retently

MARCH 11, 2024

A CSAT survey or an NPS survey question might be the perfect choice for this use case. It’s important to explore whether the topics discussed held the audience’s attention and left a lasting impression, providing educational and emotional value. A simple “How satisfied are you with the overall event experience?”

Event Planning 100

Event Planning Construction Start-ups Customer Feedback 100

Aquire

SEPTEMBER 30, 2021

More sales lead to business growth and reduced churn. Try this: NPS surveys shine a light on customer satisfaction and separates fact from opinion. Use NPS survey data to address customer concerns and mitigate the danger of churn on the horizon. The modern customer is busy. Retention leads to more sales.

Customer Retention 52

Customer Retention Customer Acquisition Start-ups Customer Satisfaction 52

Intercom, Inc.

MAY 13, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. People are genuinely excited about seeing customers succeed” We have an NPS channel where everyone in the company can see the good, the bad, and the ugly from what our customers are saying about Gong.

Sales 177

Sales Start-ups Technology Technology 177

SurveySensum

DECEMBER 13, 2024

This customer feedback platform helps you create surveys like NPS, CES, CSAT , Product, Onboarding, CSI, etc, across industries like SaaS, Retail, Automotive, etc in order to derive insights and take relevant action for business growth. SurveySensum SurveySensum is one of the best Jotform alternatives out there.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

Intercom, Inc.

MARCH 29, 2022

Hopefully you can use them to create better relationships with customers and help drive business growth. “In In the future, we think business will depend on ongoing relationships, not on transactional ones. And so the winners will be those businesses that focus on truly, genuinely building personal relationships”.

Start-ups 118

Start-ups Innovation Sales Legal 118

Zendesk

FEBRUARY 7, 2022

Why is customer support important for business growth? Why is customer support important for business growth? Because estate planning is so complex, Trust & Will’s support team plays a pivotal role in educating customers — and then sharing customer knowledge with the rest of the team. What is customer support?

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Retently

APRIL 5, 2024

The store’s unique layout, resembling a deli or grocery store, encourages customer interaction with products through live demonstrations, creating an immersive and educational shopping environment. This highlights the importance of customer retention for business growth.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. With SurveySensum you can: Create NPS, CSAT, and CES surveys in a matter of minutes. companies lose $136.8 Let’s solve it!

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

DECEMBER 22, 2023

During the call, the agent asked for a 5-star rating in the NPS survey, explaining that it impacted his monthly review and incentive. Unfortunately, this is not an isolated case of NPS gaming. While your NPS score will be high, this only gives you a false sense of growth and even damage your brand’s reputation.

NPS 52

NPS Gaming Education Customer Satisfaction 52

Intercom, Inc.

APRIL 28, 2022

Passionate about customer-centricity, Yamini believes the key to sustainable growth is customer retention and aligning all teams around the customer – and for her, the Flywheel model is just a better metaphor for how today’s organizations interact with customers and how they can drive business growth. I really appreciate it.

CRM 118

CRM Start-ups Voice of the Customer Customer Journey Map 118