Execs In The Know

AUGUST 5, 2024

Operational Efficiency: AI automates processes and scales personalization efforts, driving business growth. The key to success lies in balancing technological innovation with customer trust. This involves: Employee Training: Educate employees on AI practices and data privacy principles.

AI 97

AI Artificial Intelligence CX VOC 97

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That being said, let’s take a deep dive into one of the most effective strategies to efficiently scale Customer Success: digital customer education. What’s Digital Customer Education?

Education 52

Education Start-ups Engineering Gaming 52

Gainsight

AUGUST 7, 2024

Steve Jobs once said, “You’ve got to start with the customer experience and work back toward the technology, not the other way around.” This is a call to every B2B company with customers (aka all of them): Everything you do must be built around your customers, including how you educate them about your product.

Education 52

Education B2C Gaming B2B 52

Retently

MARCH 11, 2025

Their work directly impacts business growth by reducing complaints, improving support efficiency, and enhancing customer retention, they drive higher revenue and lower churn. CX Managers arent just fixers but business growth drivers. Creating educational content if a product requires extra guidance (e.g.,

CX 116

CX Customer Experience Net Promoter Score NPS 116

Sprinklr

AUGUST 12, 2021

The benefits are clear: new business growth, increased competitive advantage, and an improved customer experience across all touchpoints. According to research from LinkedIn, 92% of financial advisors who use social media for business say social media has helped them gain new clients. What is social selling?

Social Media 111

Social Media Education Sales Compliance 111

CSM Practice

DECEMBER 19, 2021

This saying applies to your Customer Success Technology stack more than anything else. Well, it also means that technology itself doesn’t solve all problems. A technology stack is usually referred to as a group of systems and technologies that offer solutions to most of the problems faced by firms.

CRM 98

CRM Start-ups Technology Technology 98

Intercom

APRIL 3, 2025

Traditionally, scaling support meant simply adding headcount, creating a linear relationship between business growth and support costs. The real cost: Slowed-down business growth, player churn due to poor experiences, damaged brand reputation.

Gaming 52

Gaming AI Start-ups Business Growth 52

Intercom, Inc.

DECEMBER 18, 2019

We’ve seen a renewed focus on user onboarding in SaaS this year as more and more teams come to the realization that new customer sign-ups alone can’t guarantee business growth. Our Manager of Product Education Phil Byrne laid out our team’s playbook for creating a comprehensive onboarding experience. Enter bots.

Non-Profits 30

Non-Profits Sales Start-ups Engineering 30

Intercom, Inc.

SEPTEMBER 30, 2021

In this episode, we sat down with Rebecca to talk about her mission to make mental health care scalable and accessible for all, and how the pandemic and technology are radically changing the way we think about mental health care. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ProProfs

AUGUST 7, 2020

The only way to improve performance, ensure retention, and achieve business growth is through employee training. Among other factors, technological innovations and changing market trends necessitate ongoing employee training and development. Business Growth. Employees are the biggest asset of every organization.

Innovation 98

Innovation Education Business Growth Start-ups 98

CSAT.AI

DECEMBER 16, 2021

AI based technologies are available which identify empathetic language and abusive language. Quick adaptation to change can mean the difference between business growth and shutting down. Countries that have a young, educated, English speaking workforce able to provide multiple services will rise to the top as offshoring hubs.

Contact Center 109

Contact Center Entertainment Legal Retail 109

CSM Practice

JANUARY 13, 2021

In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention. Technology. They educate customers on new ways they can derive additional value from the solution. Technology. Hiring and compensation.

Start-ups 98

Start-ups Touchpoint Education Sales 98

Intercom, Inc.

FEBRUARY 25, 2021

This is Scale, Intercom’s podcast series on driving business growth through customer relationships. Things like being a trainer, being an educator, being a problem solver, analyzer, auditors, there’s so much there. Empathizing with customers with Annette Franz , on Engati CX. Tell me more about that.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Intercom

FEBRUARY 8, 2023

These customer service experts work in companies of all sizes in North America and Europe, operating across a range of industries, such as technology, finance, education and e-commerce. Personalization is critical to business growth. Support team morale is low, but the right technology can help.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

InteractionMetrics

JANUARY 31, 2025

In addition, they offer discounts for government, education, and nonprofit organizations. Their multi-language survey capabilities make them a good fit for businesses serving diverse demographics. They use their own software to design and administer surveys.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. In the SaaS business, however, onboarding has become a very usual practice.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Zendesk

DECEMBER 9, 2021

Her may be an extreme example, but the movie offers an important lesson for businesses: Humans and technology can have interactions that—at the end of the day—are deep, meaningful, and shockingly human. Conversational user experience (UX) incorporates chat, voice, or other technologies to mimic natural human conversation.

Machine Learning 98

Machine Learning Sales Technology Technology 98

CommBox

SEPTEMBER 20, 2021

In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, then upgrading contact center technology (79%) and automating customer service processes (77%). . 64% of businesses believe chatbots allow them to provide a more customized customer experience. .

AI 96

AI Customer Service B2C Real Estate 96

Gainsight

OCTOBER 22, 2018

We evangelized the value of a CSM team, we educated tens of thousands of people in the tricks of the trade, and built a worldwide network to help plug the right leaders into the right roles—all of which has led to CSM being recognized by LinkedIn as one of the top emerging professions in the U.S. The Customer Success Movement in 3 Acts.

Sales 95

Sales Age of the Customer Start-ups Customer Acquisition 95

CallCare

MAY 10, 2024

Scalable outsourcing solutions make it accessible for businesses of all sizes, offering flexibility and cost-effectiveness that align with the needs of smaller companies. While it can result in job reallocation, outsourcing often drives business growth, creating new opportunities.

Education 52

Education Manufacturing Finance Healthcare 52

Shep Hyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. This was straightforward, but now unified communications (UC) technology is more than just IP phones and simple features like live chat.

Contact Center 65

Contact Center AI Education Technology 65

SugarCRM

NOVEMBER 25, 2021

To get you started, we’ve put together some ideas on how to rethink your digital strategy for an interactive web experience, leveraging modern tools and technologies. . How Marketing Automation Can Help You Generate Business Growth Through Your Website. How Changes in B2B Buying Behavior Impact Website Strategy.

B2B 55

B2B Artificial Intelligence CRM Education 55

CommBox

SEPTEMBER 26, 2021

Customer communication is the backbone of every enterprise that’s on its growth path. Luckily though, technology has enabled businesses to communicate with their customers efficiently. Global businesses are using multichannel and omnichannel approaches to communicate with their customers. Social media . Source: Unsplash.

Omnichannel 88

Omnichannel Start-ups Retail Social Media 88

ProProfs

FEBRUARY 18, 2019

The arrival of advanced computer technologies and the cloud has changed this situation for good. It opens up a reliable way to give learners an engaging experience by tapping into advanced technologies. It has become the mainstay of effective training, better employee performance, and business growth based on learning data.

Education 68

Education Compliance Start-ups Actionable Insights 68

Gainsight

OCTOBER 7, 2019

Unity technologies, ADP, and Slack are just some of our new Gainsight customers. So many companies say they’re customer-centric, but the truth is that the platforms they relied on to run their business were primarily aimed at driving internal processes, not addressing the needs of the customer.

Healthcare 13

Healthcare Real Estate Education Innovation 13

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM) is evolving at a remarkable pace. The Accelerating Adoption of AI in Customer Success AI’s journey from experimental technology to a practical tool has been rapid.

AI 52

AI Predictive Analytics Machine Learning Innovation 52

CommBox

SEPTEMBER 13, 2021

The majority of industry leaders (81%) said the pandemic changed their technological needs and 73% see it affected how they interact with customers. . According to business leaders, chatbots increase sales by an average of 67%. Use chatbots to drive business growth. (© a crucial fact for any company’s revenue.

Sales 98

Sales AI Healthcare Omnichannel 98

Taylor Reach Group

APRIL 25, 2018

And learn more about exciting new technology that’s revolutionizing customer experience. Join the event to meet the top BPM, CRM and tech industry experts who will share their valuable experience on how to accelerate business growth and be two steps ahead in the digital competition. Connect with peers, partners and experts.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Gainsight

NOVEMBER 20, 2024

They’re addressing more use cases, like product education, best practices, networking, and events,” he shared. Customer Education: The Secret to Self-Sufficiency A well-trained customer isn’t just self-sufficient—they’re a power user who’s engaged, confident, and ready to unlock your product’s true potential.

Education 40

Education Start-ups Gaming Business Growth 40

Hodusoft

MARCH 3, 2022

However, a full-fledged call center system is a distant dream for many small businesses given its costs (equipment, office space, infrastructure, IT support, and maintenance). As businesses realize the many benefits of call center software , it is no surprise that the call center software market valued at $20.5

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52

Intercom, Inc.

MAY 13, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. As you go upmarket and you have larger deployments, more humans are using that technology, so you can’t have a white glove approach with individual stakeholders”. Your first SaaS customer success hire.

Sales 177

Sales Start-ups Technology Technology 177

Intercom, Inc.

APRIL 15, 2021

“I’m seeing a lot of people and companies out there who are essentially patching their lack of strategy with an abundance of technology. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Accelerate sales with data. Products out there have more and more features.

AI 118

AI Start-ups B2B Predictive Analytics 118

Intercom, Inc.

MARCH 11, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. And that’s where we’re at right now, defining our levels of segmentation and those personas so that we can educate our support team. You need other technologies. Here’s what their life is about.

B2C 118

B2C B2B Social Media Start-ups 118

Execs In The Know

DECEMBER 6, 2021

They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. It may be: Training and education. Understand what the most impactful irritants are for customers and employees and fix those first. Diversity and inclusion or.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. It may be: Training and education. Understand what the most impactful irritants are for customers and employees and fix those first. Diversity and inclusion or.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52