Intercom, Inc.

OCTOBER 22, 2020

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Experience engineering. If you enjoy the conversation and don’t want to miss future episodes, just hit subscribe on iTunes , stream on Spotify , or grab the RSS feed in your player of choice. Strategy and leadership.

CX 218

CX Voice of the Customer Sentiment Analysis Engineering 218

CommBox

DECEMBER 20, 2022

A robust intent-driven AI engine that’s powered by an advanced machine learning algorithm to route inquiries to the best available agent when needed based on business logic, automated workflows and repetitive tasks, and manage routine communications. .

CX 95

CX Machine Learning Engineering AI 95

Intercom, Inc.

MARCH 22, 2022

This means that you can reach prospects and customers when they’re already thinking of your business for more persuasive communications, and communicate with them in their preferred channel to deliver a better experience. Knowing your customers is the key to solid business growth. In business, growth is everything.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Customer Bliss

DECEMBER 20, 2016

Her path to this role started as a software engineer. Process engineering, operational excellence/efficiencies. The Engineering Tie-In. I found this part interesting, largely because so many companies these days are being founded and then run by engineers. At Lifesize, she was initially VP of Customer Care.

Net Promoter Score 0

Net Promoter Score Engineering NPS Education 0

eglobalis

NOVEMBER 3, 2024

Take the example of Cisco , which created a centralized CX team that coordinates efforts between engineering, sales, and customer support to manage complex B2B relationships. This level of alignment allows each department to work toward the shared goal of enhancing CX without duplicating efforts or missing critical details.

CX 433

CX B2B Innovation Sentiment Analysis 433

ECXO

MARCH 21, 2023

By incorporating these pillars into your customer experience culture, you can create a holistic approach to both customer and employee experience that fosters customer loyalty, retention, and ultimately drives the ultimate mix of adoption and business growth. It is a process and will not happen in one day. He holds an MBA at J.L.

Customer Experience Maturity Model 295

Customer Experience Maturity Model B2B CX Customer Experience 295

ECXO

JULY 26, 2023

Choose a solution that can handle large volumes of real-time data and scale with your business growth. SAS – SAS Customer Intelligence 360 offers adaptive planning, journey activation and a real-time decision engine to create personalised, moments-based CX at scale.

Predictive Analytics 296

Predictive Analytics Education Touchpoint CX 296

Totango

MAY 17, 2024

If the customer starts exhibiting signs of risk, such as early indicators in sentiment response and trends, a finely tuned AI engine can detect these issues, call out the risk, explain why it’s a concern, and provide guidance on mitigation strategies based on historical actions.

Innovation 98

Innovation AI Start-ups Government 98

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Compliance 211

Compliance Engineering Start-ups B2B 211

Totango

MAY 15, 2024

Hire a prompt engineer. They underscored that now is a serendipitous moment to be bold, curious, and confident in their pursuit of continued growth. Quality data is paramount for effective AI training. Collaborating with cross-functional teams can help ensure data integrity and accessibility, both critical for project success.

AI 106

AI Sales Innovation B2B 106

Customer Bliss

FEBRUARY 10, 2015

Customer Asset Measurement is about knowing what customers actually did to impact business growth or loss versus what they say they might do via survey results. What is the power of your acquisition engine?). For example: how many new customers did you bring in this quarter, volume and value?

Outlook 66

Outlook Engineering Business Growth Customer Experience 66

Intercom, Inc.

AUGUST 27, 2020

In this episode of Scale, Carl walks us through how the subscription model is transforming legacy businesses, how companies can fight churn with data, and what Goldilocks can teach us all about growth. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Customer Relationship 211

Customer Relationship Sports Construction Manufacturing 211

Intercom, Inc.

OCTOBER 18, 2021

We have found that open collaboration with people across our product teams – managers, designers, researchers, and engineers – yields many useful signals that we can use to develop impactful product success metrics. The next step is to look for signals that are specific to the product or feature which map to these concepts.

E-commerce 269

E-commerce Start-ups Finance Customer Acquisition 269

Intercom, Inc.

AUGUST 13, 2020

Our Senior Managing Editor Fiona Lee sat down with Yoli to learn exactly how embracing a conversational mindset has accelerated the company’s growth. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Listen to the full episode above or get Yoli’s key takeaways below.

Social Media 209

Social Media AI Sales B2B 209

Customer Bliss

JUNE 6, 2018

For this work to become valued and considered critical to driving growth it must rise above the fray of being defined by problem-solving or chasing survey scores. The purpose is to shift to a simple understanding of the overall success achieved when a company earns customer-driven growth. Originally published on Quora. .

Engineering 77

Engineering Business Growth Customer Experience Customer Feedback 77

Zendesk

MAY 11, 2022

This turns your service organization into an engine for growth. Do better business with conversational CRM. 68 percent of business leaders also recognized a direct link between employee service and business growth. The proof is in the data. Today, many SaaS platforms have become the new legacy systems.

CRM 98

CRM B2C Compliance Customer Relationship 98

Intercom, Inc.

MARCH 25, 2021

Jeanne calls this customer-centric framework a cycle of virtuous growth: “My approach really pushes people to know who they are, to know their customer’s goals, so they can build it and live it and sustain it. Building Your Customer-Driven Growth Engine , a keynote by Jeanne Bliss. It’s sustainable” 3.

CX 181

CX Start-ups Business Growth Engineering 181

Customer Bliss

SEPTEMBER 13, 2016

Some topics I tend to embrace include: Become a Beloved & Prosperous Company that Earns Social Media Raves & Growth. How to Build Your Customer-Driven Growth Engine. Unite Your C-Suite to Transform Your Business. Learn how their culture is their growth engine, and the impact of their uncommon decision-making.

Engineering 0

Engineering Social Media Business Growth Innovation 0

Totango

FEBRUARY 22, 2019

Last year, we experienced record business growth—we more than doubled our revenue and customer base, tripled our engineering and support staff, introduced Totango Spark , a next generation flagship customer success solution, and announced a go-to-market partnership with SAP among many other exciting milestones.

Business Growth 51

Business Growth Engineering Technology Technology 51

Customer Bliss

DECEMBER 29, 2015

These five CX competencies work in tandem to ‘earn the right’ to customer growth: Connect to business growth. Shift attitudes from chasing the score to caring about and improving customer lives to earn the right to growth. Know the growth or loss of your customers. CX competencies are your growth engine.

CX 44

CX Engineering Construction Business Growth 44

Intercom, Inc.

MARCH 19, 2019

This may mean that you pay a fee when they click a link or ad or that you send money to another business in exchange for a customer referral. Some of the most common paid customer acquisition methods are: Pay-per-click (PPC) ads : Small, text-based ads on Google and other search engines to drive direct response or brand awareness.

Customer Acquisition 166

Customer Acquisition Social Media Engineering Start-ups 166

Intercom, Inc.

JULY 30, 2020

Not only does this free up valuable time for companies to provide the human touch necessary to keep customers satisfied, it means that businesses actually have a decent shot at scaling their revenue instead of their costs. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Machine Learning 145

Machine Learning Customer Relationship Engineering Business Growth 145

SurveySensum

APRIL 8, 2024

Build a Strong Online Presence B uilding a well-designed, user-friendly website, optimized for search engines, and a strategic social media engagement plan are key components of this step. Search Engine Optimization : SEO practices help improve your website’s visibility on search engines like Google.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

Customer Bliss

DECEMBER 29, 2015

These five CX competencies work in tandem to ‘earn the right’ to customer growth: Connect to business growth. Shift attitudes from chasing the score to caring about and improving customer lives to earn the right to growth. Know the growth or loss of your customers. CX competencies are your growth engine.

CX 40

CX Engineering Construction Business Growth 40

Intercom, Inc.

AUGUST 26, 2020

. “A narrow focus on measures of customer experience or efficiency alone misses the bigger picture – good support is good business” As support leaders look to the coming year, many plan to address these hurdles head on and shed new light on their team’s contribution to business growth. Are you ready to join them?

Customer Retention 233

Customer Retention Customer Satisfaction Customer Expectations B2C 233

Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. This is where Puzzel enters the picture. Our story begins in Norway with Consorte, a leading provider of telecommunications, contact centre and mobile services, founded in 1998.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Intercom, Inc.

APRIL 28, 2022

Passionate about customer-centricity, Yamini believes the key to sustainable growth is customer retention and aligning all teams around the customer – and for her, the Flywheel model is just a better metaphor for how today’s organizations interact with customers and how they can drive business growth.

CRM 118

CRM Start-ups Sales Customer Journey Map 118

Intercom, Inc.

NOVEMBER 7, 2018

It’s time for marketing and sales leaders to redefine tech stacks as growth stacks — the suite of tools that unlocks new ways of selling and better customer relationships. A suite of tools that creates new business growth. 3 tips for building a sales and marketing growth stack. A customer-first growth engine.

Sales 161

Sales Start-ups Customer Relationship Engineering 161

Intercom, Inc.

MAY 4, 2021

The team is also leveraging Banners to display notices across the website without engineering resources and keep customers informed when temporary issues arise. Reflecting on their journey with Intercom so far, Grayson points to the impact the platform has had in helping the team to unlock business growth over the last 12 months.

E-commerce 118

E-commerce Sales Start-ups Engineering 118

Customer Bliss

JULY 14, 2015

The five competencies connect customer experience to business growth, unite leaders on customer priorities, and shift your business focus to earning the right to grow by improving customers’ lives. because they create an engine to unite leaders and your organization. That is why the five competencies are powerful.

Engineering 58

Engineering Business Growth Business Operations Customer Experience 58

Customer Bliss

JANUARY 19, 2017

Buy-in and one-company leadership becomes harder, and the customer-driven growth engine never gets off the ground. Find ways to tie these metrics to business growth quarter-to-quarter. Customer experience takes time. How do you know if it’s working? Click To Tweet. Determine who the customer(s) is.

Engineering 72

Engineering Voice of the Customer Business Growth Customer Experience 72

Customer Bliss

DECEMBER 1, 2016

All the competencies connect to business growth. The competencies work in tandem to elevate the work from getting a survey score to ‘earning the right’ to growth. I recently introduced two audits that people can use to see where they’re at in the customer-driven growth engine process.

Customer Experience 73

Customer Experience Business Growth Start-ups B2B 73

SugarCRM

DECEMBER 15, 2021

With that in mind, we set out to let the data out of hiding without adding on more busy work for marketing, sales, or service teams. Our 2021 Customer Breakthrough Awards recognized the success of 11 customers who pushed the boundaries of SugarCRM’s platform for breakthrough customer experience (CX) and business growth.

Event Planning 49

Event Planning Construction AI Sales 49

ProProfs

JANUARY 16, 2018

Modern organizations have come to accept that knowledge plays a vital role towards driving success, and cannot deny the importance of integrated learning and development programs for business growth anymore. However, picking up an LMS (Learning Management System) for employee onboarding and training is not an easy task.

Gaming 96

Gaming Compliance Education Engineering 96

Experience Investigators

AUGUST 1, 2023

Recruiters at other tech companies are requiring online courses around prompt engineering and using generative AI. Continuously evaluate and optimize your AI implementation to deliver exceptional customer experiences that drive loyalty and business growth. This isn’t just a CX issue.

AI 52

AI Customer Service Customer Experience Machine Learning 52

Execs In The Know

MAY 26, 2021

Cheryl brings a wealth of operational insight, paired with a steadfast focus on outcomes and results, and how those match against business needs and customer expectations. Daniel Borrelli — RPA Solution Engineer, NICE.

Innovation 52

Innovation CX Engineering Business Growth 52

Hodusoft

OCTOBER 17, 2024

Key AI Technologies In Call Centers AI has entered all spheres of businesses, including customer service. Chatbots Chatbots are AI-powered tools engineered to communicate like humans. Several AI technologies are revolutionizing customer service, especially in call centers. Here are some of those: 1.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52