Intercom, Inc.

AUGUST 13, 2020

For the past twenty years, Yoli has been driving innovation and transformation in marketing at companies like Microsoft, eBay, and Points. Our Senior Managing Editor Fiona Lee sat down with Yoli to learn exactly how embracing a conversational mindset has accelerated the company’s growth.

Social Media 209

Social Media AI Sales B2B 209

Customer Bliss

DECEMBER 20, 2016

Her path to this role started as a software engineer. Our #1 goal is to earn customers’ business for life! Creating innovative cultures with empowered & passionate employees aligned to customers. Growing revenues and margins for high growth start-ups and turn-around situations. The Engineering Tie-In.

Net Promoter Score 0

Net Promoter Score Engineering NPS Education 0

Retently

MARCH 11, 2025

Their work directly impacts business growth by reducing complaints, improving support efficiency, and enhancing customer retention, they drive higher revenue and lower churn. CX Managers arent just fixers but business growth drivers. Can we automate responses without losing that personal touch?

CX 116

CX Customer Experience Net Promoter Score NPS 116

Intercom, Inc.

NOVEMBER 7, 2018

It’s time for marketing and sales leaders to redefine tech stacks as growth stacks — the suite of tools that unlocks new ways of selling and better customer relationships. A suite of tools that creates new business growth. 3 tips for building a sales and marketing growth stack. A customer-first growth engine.

Sales 161

Sales Start-ups Customer Relationship Engineering 161

Intercom, Inc.

MARCH 22, 2022

This means that you can reach prospects and customers when they’re already thinking of your business for more persuasive communications, and communicate with them in their preferred channel to deliver a better experience. Knowing your customers is the key to solid business growth. In business, growth is everything.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

CommBox

DECEMBER 20, 2022

A robust intent-driven AI engine that’s powered by an advanced machine learning algorithm to route inquiries to the best available agent when needed based on business logic, automated workflows and repetitive tasks, and manage routine communications. . Stay tuned for more innovation to come in 2023. .

CX 95

CX Machine Learning Engineering AI 95

Intercom, Inc.

MARCH 25, 2021

It’s not about tackling problems as they pile up or chasing survey scores, it’s about building the foundation for customer-driven growth. Proactive experience, reliability, and innovation. Building Your Customer-Driven Growth Engine , a keynote by Jeanne Bliss. Building a customer-driven growth engine.

CX 181

CX Start-ups Business Growth Retail 181

Totango

NOVEMBER 26, 2024

It may not be right now, but it’s time to start the discovery process on how AI-powered tools can help you better understand the entire customer relationship so optimizations translate to long-term value and business growth. One foot in front of the other, and that mountain quickly becomes a hill, which becomes a path.

AI 62

AI Start-ups Engineering Business Growth 62

Totango

MAY 15, 2024

During the Ask the Experts: Innovation Challenges with AI in CS discussion, the panelists shared several practical ways that companies can apply a startup mindset in their AI journeys: Identify a baseline before you start. Hire a prompt engineer. Quality data is paramount for effective AI training. Prepare to showcase customer value.

AI 110

AI Sales Innovation B2B 110

Zendesk

MAY 11, 2022

This turns your service organization into an engine for growth. Do better business with conversational CRM. That’s why we’ve created Sunco Labs —a division of Zendesk focused on innovating conversational experiences. 68 percent of business leaders also recognized a direct link between employee service and business growth.

CRM 98

CRM B2C Compliance Customer Relationship 98

Hodusoft

OCTOBER 17, 2024

Key AI Technologies In Call Centers AI has entered all spheres of businesses, including customer service. Chatbots Chatbots are AI-powered tools engineered to communicate like humans. Several AI technologies are revolutionizing customer service, especially in call centers. Here are some of those: 1.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Customer Bliss

SEPTEMBER 13, 2016

Some topics I tend to embrace include: Become a Beloved & Prosperous Company that Earns Social Media Raves & Growth. How to Build Your Customer-Driven Growth Engine. Leading Customer Experience Transformation & Innovation. Unite Your C-Suite to Transform Your Business.

Engineering 0

Engineering Social Media Business Growth Innovation 0

ClearAction

DECEMBER 31, 2017

Customer experience value quotient opens your thinking for innovations on both sides of the ratio. Customer experience value creation is anything that innovates a process, policy, product, service, business model, information, and so on, to improve the customer experience value quotient. That’s a factor of 8X!

Customer Experience 73

Customer Experience Innovation Customer Journey Map Construction 73

Hodusoft

DECEMBER 4, 2024

As per a recent report published by MarketsAndMarkets, the global managed services market is estimated to grow at a compound annual growth rate (CAGR) of 6.9 To stay ahead, MSPs need innovative ways to connect with their clients. Efficient lead management means faster business growth for MSPs! percent, from USD 365.33

Invoicing 52

Invoicing Compliance Customer Satisfaction Engineering 52

Retently

FEBRUARY 21, 2024

By pinpointing where your customers come from, you can streamline your efforts, enhance engagement, and grow your business. In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. They are instrumental in driving your business growth.

Social Media 78

Social Media Engineering Customer Acquisition Retail 78

Gainsight

FEBRUARY 28, 2024

From Customer Success Managers (CSMs) to Community Managers (CMs) and Customer Education teams, everyone is feeling the pressure to protect Net Revenue Retention (NRR) and drive business growth through expansion. from one powerhouse search engine. Welcome to the stage, Gainsight Customer Communities.

Engineering 52

Engineering Innovation Education Customer Feedback 52

Intercom

MARCH 7, 2024

With an AI engine at the core – rather than bolted on to the edges – your team can provide personalized support at scale, boost team and operational efficiency, and improve the business with data-driven insights. Now with advances in AI, it’s increasingly clear how hodgepodge tech stacks are impeding your business growth.

AI 59

AI Customer Service Engineering Voice of the Customer 59

Customer Bliss

DECEMBER 29, 2015

These five CX competencies work in tandem to ‘earn the right’ to customer growth: Connect to business growth. Shift attitudes from chasing the score to caring about and improving customer lives to earn the right to growth. Know the growth or loss of your customers. Proactive Experience Reliability & Innovation.

CX 44

CX Engineering Construction Business Growth 44

Customer Bliss

JANUARY 28, 2016

Customer asset measurement is about knowing what customers actually did to impact business growth versus what they say they might do via survey results. It’s to bring them together to establish their version of customer asset metrics and customer growth behaviors that they will stand behind as a united leadership team.

Engineering 54

Engineering Construction Business Growth Innovation 54

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ClearAction

MARCH 27, 2021

To innovate superior value: Listen and observe: Customer experience outcome research , which involves ethnography to observe customers in their natural surroundings, reveals a more accurate and realistic viewpoint of the CX value quotient. It will boost your customer experience value quotient significantly and reduce your costs, too.

Customer Experience 77

Customer Experience NPS Engineering Voice of the Customer 77

Customer Bliss

DECEMBER 29, 2015

These five CX competencies work in tandem to ‘earn the right’ to customer growth: Connect to business growth. Shift attitudes from chasing the score to caring about and improving customer lives to earn the right to growth. Know the growth or loss of your customers. Proactive Experience Reliability & Innovation.

CX 40

CX Engineering Construction Business Growth 40

Execs In The Know

MAY 26, 2021

During this special WFH-themed virtual briefing, those in attendance will have the opportunity to tap into the knowledge and expertise of an all-star lineup of solutionists and forward-thinking innovators. Daniel Borrelli — RPA Solution Engineer, NICE. Remote recruiting, hiring, training, and coaching best practices.

Innovation 52

Innovation CX Engineering Business Growth 52

Customer Bliss

APRIL 11, 2018

They earn genuine and caring bonds between employees, customers, and companies—and earn ardent admirers and organic business growth. Customers become the engine that grows the business. Here are the six common actions, often bravely undertaken, that you will see throughout the book.

AI 83

AI Engineering Start-ups Business Growth 83

Gainsight

APRIL 8, 2024

Through advanced segmentation and automation tools, companies can deliver personalized experiences at scale , strengthening customer relationships and driving revenue growth. Customer Success as a Growth Driver Beyond mitigating churn, Customer Success has evolved into a strategic growth engine for businesses.

Education 52

Education Engineering Business Growth Innovation 52

Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. The pandemic has acted as a transformative force for technological innovation, particularly AI. Over the next 5-10 years, we expect to see much growth within the AI space.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Gainsight

OCTOBER 7, 2019

So many companies say they’re customer-centric, but the truth is that the platforms they relied on to run their business were primarily aimed at driving internal processes, not addressing the needs of the customer. But today, that’s no longer enough for SaaS business models who want to succeed.

Healthcare 13

Healthcare Real Estate Education Innovation 13

SugarCRM

DECEMBER 15, 2021

Still, those who have closed the data gaps and improved the accuracy and completeness of their data stand to improve retention, increase revenue, and gain more predictable business outcomes. We Drove Innovation. In 2022, we will provide you with new findings and keep you up-to-date on market trends.

Event Planning 49

Event Planning Construction AI CX 49

SurveySensum

APRIL 8, 2024

Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape. The digital landscape provides small businesses with a vast field for innovation, growth, and prosperity, provided they navigate it with the right strategies. It should accurately reflect your brand’s identity and values.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

Intercom, Inc.

MARCH 29, 2022

Anna Griffin, CMO at Intercom: Hello and welcome to New at Intercom , our first virtual launch event designed to share new innovation and new possibilities with the Intercom platform. And that is what today is all about: innovation. “We Our level of investment in product and innovation sets us apart”.

Start-ups 118

Start-ups Innovation Sales Legal 118

Retently

NOVEMBER 27, 2024

Demand for Innovation : Nearly 90% of Gen Z consumers express interest in technologies like AR and VR for shopping, showing a growing appetite for immersive, tech-enabled experiences. When customers feel understood, they’re more likely to return – and that’s a win for both customer satisfaction and business growth.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

Gainsight

MAY 18, 2023

Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. They found innovative ways to do more with less and achieve scale by improving community engagement.

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

SurveySensum

JULY 2, 2024

Qualtrics Offers innovative predictive intelligence and analytics for a better quality of operations. The app helps you ask the right question to the right user using its innovative proprietary survey widget. Best features It offers innovative predictive intelligence and analytics for a better quality of operations.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

FEBRUARY 24, 2022

The app helps you ask the right question to the right user using its innovative proprietary survey widget. The customer feedback tool has innovative AI features like Sentiment Analysis Engine and Word cloud generator to extract helpful insights from feedback. Customers are the undisputed factor that drives your business growth.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

eglobalis

FEBRUARY 24, 2025

Rather than vanishing, B2B customer experience will become more strategic and combine the power of AI-driven insights with human-led innovation to create exceptional value. These teams support continuous innovation by identifying gaps and driving enhancements, which keeps Azure competitive in the fast-moving cloud market.

CX 301

CX B2B AI Innovation 301

ClearAction

OCTOBER 1, 2018

And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. These static trends are very revealing: if we’re not aiming to be VoC Collaborators and Transformers we may never get there!

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

SugarCRM

NOVEMBER 24, 2021

As 2021 draws to an end, we want to celebrate our customers who push the boundaries of SugarCRM’s platform for breakthrough customer experience (CX) and business growth. The CX Innovation award celebrates the Sugar customer pushing the platform’s boundaries to innovate and deliver a better customer experience.

Innovation 26

Innovation Business Growth Sales CRM 26