Totango

NOVEMBER 21, 2024

In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. This foresight transforms customer success strategies from reactive to proactive, ensuring sustainable business growth.

AI 62

AI Gaming Actionable Insights Sales 62

Intercom, Inc.

MARCH 23, 2022

We shared news about not one, not two, but three game-changing products at New at Intercom. Surveys will become a strategic business tool for our customers, providing them with insight and triggering customer action to drive business growth”. We unveiled our newest products to the world. Here’s a sneak peek.

Sports 220

Sports Business Growth Omnichannel Gaming 220

Helpt

MARCH 10, 2023

This is where outsourced on-shore technical support comes in, providing businesses with the support they need to grow and thrive. In this article, we will explore how outsourced technical support can be the key to business growth. It could be the key to your business growth.

Business Growth 52

Business Growth Customer Satisfaction Start-ups Customer Acquisition 52

Callminer

APRIL 24, 2020

As such, it’s important to hire talent that will represent the company in a positive manner, motivate other agents, and drive performance that will make a difference in business growth.

Gaming 182

Gaming Social Media Contact Center Customer Feedback 182

Intercom, Inc.

AUGUST 13, 2020

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Most companies talk a good game about providing a seamless customer experience. Unifying the company around the customer.

Social Media 209

Social Media AI Sales B2B 209

Gainsight

JANUARY 12, 2021

Welcome to Gainsight’s ‘Change the Game in Five Minutes’ series. In the past year, she has seen an increase in small and medium-sized businesses’ interest in all products, especially e-commerce. What is your game of choice if you want to dominate your friends or family? Nick: Let’s start with an icebreaker.

Gaming 59

Gaming E-commerce Close the Loop Education 59

SugarCRM

APRIL 14, 2022

Technology can be the game-changer here, but the time to act is now. It continues with a focus on eliminating busy work—making it easier for customers to engage, and empowering employees to create the experiences customers expect. Customers are changing the rules of engagement, and many companies are at an inflection point.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

ECXO

APRIL 29, 2024

A solution that can turn every customer interaction into a delightful experience, foster brand loyalty, and ultimately drive business growth. Understanding what makes a customer tick can prove to be a game-changer. After all, at the heart of every business transaction, there is a human interaction.

CX 283

CX Innovation Machine Learning Technology 283

Fonolo

SEPTEMBER 29, 2020

Both Amazon and Apple have nurtured their business growth by investing heavily in reducing friction in their customer experience. To keep you ahead of the game, here are some critical points in your customer’s journey to focus your efforts. custserv #cx #cctr Click To Tweet. Speed up your website and app.

Customer Experience 141

Customer Experience Contact Center Touchpoint CX 141

ProProfs

JANUARY 16, 2018

Modern organizations have come to accept that knowledge plays a vital role towards driving success, and cannot deny the importance of integrated learning and development programs for business growth anymore. In other words, it should make learning feel less like a ‘task’ and more like playing a game of Need for Speed.

Gaming 96

Gaming Compliance Education Engineering 96

Totango

OCTOBER 8, 2019

It is about making things better, taking things further, and using your understanding of your customers to prepare them for the next phase of their business growth. Proactive customer success means focusing on what is going to happen next.

Gaming 60

Gaming Touchpoint Business Growth Customer Loyalty 60

SurveySensum

DECEMBER 18, 2024

Lets now understand why NPS is important for business growth. The Role of NPS in Business Growth In 2005, the London School of Economics conducted a study on customer advocacy as business growth where they found that an increase of the NPS score by 7 points equates to a 1% growth in revenue.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Intercom, Inc.

MARCH 25, 2021

Jeanne calls this customer-centric framework a cycle of virtuous growth: “My approach really pushes people to know who they are, to know their customer’s goals, so they can build it and live it and sustain it. Building Your Customer-Driven Growth Engine , a keynote by Jeanne Bliss. It’s sustainable” 3.

CX 181

CX Start-ups Business Growth Retail 181

Intercom, Inc.

MARCH 22, 2022

All of which helps to improve customer experience and retention, which dramatically impacts your entire business’s bottom line – so every engagement becomes an opportunity for serious growth. Here are three ways Intercom is going to change the game for every team in your business. In business, growth is everything.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Uniphore

OCTOBER 8, 2021

It defines and amplifies the success and enables people engagement, employee motivation, stellar customer service delivery and business growth. Discussing Growth and Culture With Chris Yeh Recently I was thrilled to have Chris Yeh join a company meeting for a conversation with our team.

Gaming 100

Gaming Business Growth Innovation Customer Service 100

Hodusoft

SEPTEMBER 21, 2022

Outbound calling has been an effective strategy for businesses to expand their customer base. A research study has shown that businesses that use cold calling tactics have experienced 42% more business growth than those that don’t. It has become a must-have technological aid for every business.

CRM 96

CRM Actionable Insights Business Growth Sales 96

Sprinklr

AUGUST 12, 2021

The benefits are clear: new business growth, increased competitive advantage, and an improved customer experience across all touchpoints. According to research from LinkedIn, 92% of financial advisors who use social media for business say social media has helped them gain new clients.

Social Media 111

Social Media Education Sales Compliance 111

Hodusoft

OCTOBER 17, 2024

Machine Learning (ML) In the last few years, ML is proving to be a game changer for call centers and customer-facing organizations. By prioritizing these technologies, businesses can not only enhance their operational capabilities but also create meaningful, lasting connections with their customers.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Fonolo

NOVEMBER 2, 2021

Creating a Customer Service Strategy That Drives Business Growth. Be sure to equip your agents with empathy phrases like “I know this must be frustrating for you” and “I’m sorry to hear that you’re experiencing this,” and set up role playing training games to help them practice so they’re ready for these interactions in real time.

Net Promoter Score 95

Net Promoter Score Customer Service Contact Center E-commerce 95

Gainsight

MARCH 7, 2023

To build a durable business in this market, organizations simply can’t increase CSM headcount to keep pace with business growth. When CSMs are all operating within the same platform with visibility into every customer touch point, upcoming renewal, and expansion opportunity , it elevates their game.

Healthcare 102

Healthcare Start-ups NPS Touchpoint 102

CommBox

JUNE 25, 2023

Integrating CommBox is the game-changing decision you should make this year to maximize your organization’s growth potential. However, SAP was not built as a customer communication platform, nor does it try to be one. This is where CommBox comes into play.

Net Promoter Score 98

Net Promoter Score Hospitality Hospitality Healthcare 98

Gainsight

MARCH 3, 2022

Together they become systems of integration that optimizes your business. Essentially, they are magnificent game-changers that transform your company into a synchronous organization elevating your performance. . By building a community, you create robust forward momentum for customer retention and business growth.

Gaming 98

Gaming Education Customer Retention Business Growth 98

CSM Practice

DECEMBER 19, 2021

The nature of the problem varies with the nature of the business done. . Which stage of growth are you currently in? A “good” CS tech stack looks different depending on the current stage of growth your business is in. Usually, the SaaS business growth is categorized into 3 phases: .

CRM 98

CRM Start-ups Technology Technology 98

Lumoa

FEBRUARY 9, 2023

By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth. By leveraging customer segmentation to create tailored customer experiences, businesses can drive customer loyalty and business growth. Learn from the best.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Zendesk

FEBRUARY 23, 2022

We partnered with ESG to survey 3,500 business leaders, including 912 senior sales leaders across all market segments from SMBs to enterprise. You’ll learn: Why silos are a risk to business growth. 78% reported the impact on sales success as “game-changing”. How companies across industries are innovating in CX.

Sales 52

Sales Gaming Business Growth Innovation 52

Hodusoft

DECEMBER 26, 2024

By consolidating communication channels, improving agent efficiency, and enhancing customer satisfaction, omnichannel solutions can drive significant business growth. At HoduSoft, we have helped many BPOs with our HoduCC omnichannel contact center software and comprehensive omnichannel CX suite.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Retently

NOVEMBER 27, 2024

With so many brands fighting for clicks, businesses without a plan often find themselves overshadowed by competitors with better marketing or a stronger online presence. Retaining Loyalty : Even if you manage to attract customers, keeping them loyal is a whole different ball game. One game-changer is automation.

Sales 152

Sales Social Media Predictive Analytics Start-ups 152

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. and has over 10 years of accomplished growth focussed on CX marketing & digital transformation experience. He is also the Co-Host of the podcast, ‘The Games We Play’, which explores how we gamify our everyday lives.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ProProfs

AUGUST 7, 2020

The only way to improve performance, ensure retention, and achieve business growth is through employee training. Business Growth. Activities such as group discussions, Q&A sessions, role-plays, and team-based brain games are some examples of this kind of learning. Social Learning. Interactive Training.

Innovation 98

Innovation Education Business Growth Start-ups 98

SurveySensum

DECEMBER 2, 2024

How Quickly Can You Turn Customer Feedback into Business Growth? The ability to manage surveys through so many different modes of delivery is a game-changer, don’t you think? Explore the top 12 SurveyMonkey competitors and alternatives.

Sentiment Analysis 52

Sentiment Analysis Start-ups Customer Feedback AI 52

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

ClearAction

DECEMBER 31, 2017

Look up “strategy” definition and you’ll see: master plan, grand design, game plan, a plan of action designed to achieve a long-term or overall aim, a plan for directing overall operations and movements. Sustained profitable business growth is the ultimate aim of a solid strategy! Strategy Prerequisite #5: Drive ROI.

Customer Experience 79

Customer Experience Net Promoter Score Customer Journey Map VOC 79

ECXO

JANUARY 30, 2024

Moreover, businesses that recognize and respond to their customers’ emotions can differentiate themselves from their competitors. “This emotional connection can be the key to retaining customers and promoting long-term business growth.” Gamification: Incorporate elements of gaming into your marketing strategy.

CX 156

CX Customer Loyalty Education Customer Retention 156

ProProfs

MARCH 7, 2019

Unlock Business Growth with Women Empowerment. Women empowerment and business growth go hand in hand. businesses can ensure women employees have equal access to training and career growth. Letting women employees take the center stage could be a game-changer for organizations.

Education 67

Education Business Growth Start-ups Gaming 67

Customer Bliss

APRIL 11, 2017

Later in 2003, the Harvard Business Review article “The One Number You Need To Grow” came out — and more companies began switching over to NPS. NPS needed to be connected to business growth immediately to be seen as successful. In the early days of NPS, it “hadn’t passed the CFO test.”

NPS 65

NPS Net Promoter Score Gaming Manufacturing 65

SurveySensum

FEBRUARY 23, 2020

Without further ado, let’s dig into the most common mistakes that could be hurting your customer experience right now and impairing your CX game. One easy way to improve your customer experience is by asking them what they think about your business, and transforming what they have to say into actionable insights so that you can act on it.

Customer Experience 52

Customer Experience Omnichannel Customer Feedback Actionable Insights 52

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. AI-powered tools like Gainsight’s Meeting Assist are changing the game by automating time-consuming tasks such as note-taking.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52