SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. and has over 10 years of accomplished growth focussed on CX marketing & digital transformation experience. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

MARCH 25, 2021

It’s not about tackling problems as they pile up or chasing survey scores, it’s about building the foundation for customer-driven growth. Proactive experience, reliability, and innovation. Building Your Customer-Driven Growth Engine , a keynote by Jeanne Bliss. The five competencies: Customers as assets. It’s not about you.

CX 181

CX Start-ups Business Growth Retail 181

Sprinklr

AUGUST 12, 2021

The benefits are clear: new business growth, increased competitive advantage, and an improved customer experience across all touchpoints. According to research from LinkedIn, 92% of financial advisors who use social media for business say social media has helped them gain new clients.

Social Media 111

Social Media Education Sales Compliance 111

Hodusoft

OCTOBER 17, 2024

Machine Learning (ML) In the last few years, ML is proving to be a game changer for call centers and customer-facing organizations. Companies that embrace AI and omnichannel strategies will not only meet these expectations but will also foster customer loyalty and drive business growth.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

ProProfs

AUGUST 7, 2020

The only way to improve performance, ensure retention, and achieve business growth is through employee training. Among other factors, technological innovations and changing market trends necessitate ongoing employee training and development. Business Growth. Greater Creativity & Innovation.

Innovation 98

Innovation Education Business Growth Start-ups 98

Zendesk

FEBRUARY 23, 2022

We partnered with ESG to survey 3,500 business leaders, including 912 senior sales leaders across all market segments from SMBs to enterprise. You’ll learn: Why silos are a risk to business growth. How companies across industries are innovating in CX. 78% reported the impact on sales success as “game-changing”.

Sales 52

Sales Gaming Business Growth Innovation 52

CSM Practice

DECEMBER 19, 2021

The nature of the problem varies with the nature of the business done. . Which stage of growth are you currently in? A “good” CS tech stack looks different depending on the current stage of growth your business is in. Usually, the SaaS business growth is categorized into 3 phases: .

CRM 98

CRM Start-ups Technology Technology 98

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Hodusoft

JUNE 9, 2022

The HoduSoft leadership not only showcased the UC products but also had a unique offering of a 1-month free trial of their award-winning HoduCC- Contact Center Software , “Being a part of CommunicAsia that was nothing short of a great opportunity for us to meet like-minded innovators.

Contact Center 52

Contact Center Innovation Omnichannel Gaming 52

SugarCRM

JANUARY 27, 2021

With every new year, we look forward to the innovations that the year will bring—not only our hopes of a bright future but making predictions of what may lie ahead. At SugarCRM, we’ve started this year with certainty rather than predictions, releasing a new slew of product updates, including a game-changing feature: SugarPredict.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation Gaming 49

Retently

NOVEMBER 27, 2024

With so many brands fighting for clicks, businesses without a plan often find themselves overshadowed by competitors with better marketing or a stronger online presence. Retaining Loyalty : Even if you manage to attract customers, keeping them loyal is a whole different ball game. One game-changer is automation.

Sales 152

Sales Social Media Predictive Analytics Start-ups 152

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. Later in 2003, the Harvard Business Review article “The One Number You Need To Grow” came out — and more companies began switching over to NPS. He has an MBA from Purdue University.

NPS 65

NPS Net Promoter Score Gaming Manufacturing 65

Gainsight

AUGUST 20, 2024

By understanding AI’s capabilities and integrating them thoughtfully into their strategies, CS leaders can elevate customer experiences, drive loyalty, and propel their businesses into a new era of growth and innovation. However, successfully integrating AI requires a thoughtful, strategic, and ethical approach.

AI 52

AI Predictive Analytics Machine Learning Innovation 52

Gainsight

APRIL 10, 2023

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game.

B2B 59

B2B Outlook Customer Retention Omnichannel 59

C3Centricity

JUNE 28, 2018

However, the most influential CMOs also recognize that their ultimate job is driving business growth. confectionery business to Ferrero. Including market heads, business unit heads, marketing heads, brand managers, sales heads, operations, innovation, R&D, market research and insight provides a good overview.

Machine Learning 99

Machine Learning Start-ups Innovation Entertainment 99

CommBox

JUNE 4, 2024

Companies adopting a comprehensive approach may identify areas for improvement or innovation. These benefits underscore the transformative power of AI-powered predictive analytics in driving business growth and enhancing customer satisfaction.

Predictive Analytics 52

Predictive Analytics AI Artificial Intelligence Structured Data 52

Hodusoft

JUNE 30, 2022

HoduSoft participated in the global networking event showcasing its innovative UC products. Paving the path to raising new hopes in business communication technology, HoduSoft enjoyed this opportunity to participate in one of the most well-attended tech events of the year, ITEXPO 2022 , Florida.

Contact Center 52

Contact Center Technology Technology Gaming 52

C3Centricity

JUNE 28, 2018

However, the most influential CMOs also recognize that their ultimate job is driving business growth. confectionery business to Ferrero. Including market heads, business unit heads, marketing heads, brand managers, sales heads, operations, innovation, R&D, market research and insight provides a good overview.

Machine Learning 91

Machine Learning Start-ups Innovation Entertainment 91

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Though the employees should be informed about the importance of NPS, never try to game the NPS. Quick Problem Resolution: Problems are something no business can avoid. This is where Net Promoter Score comes into play.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Intercom, Inc.

MARCH 29, 2022

Anna Griffin, CMO at Intercom: Hello and welcome to New at Intercom , our first virtual launch event designed to share new innovation and new possibilities with the Intercom platform. And that is what today is all about: innovation. “We Our level of investment in product and innovation sets us apart”.

Start-ups 118

Start-ups Innovation Sales Legal 118

SurveySensum

NOVEMBER 15, 2023

The members consist of prominent technology and innovation executives who represent Salesforce customers across industries. This approach showcases the power of co-creating solutions with customers, resulting in higher retention rates and increased feature adoption, ultimately leading to greater customer satisfaction and business growth.

Transportation 52

Transportation Customer Satisfaction Customer Survey Customer Feedback 52

Hodusoft

MARCH 21, 2024

As mentioned above in the blog, a business process outsourcing model involves delegating specific business tasks to third-party providers, allowing companies to concentrate on their core competencies. HoduCC- Omnichannel CX Suite is one such innovative solution offered by HoduSoft. Here, HoduSoft comes into the picture.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

SurveySensum

MAY 2, 2024

These examples will showcase how closing the loop isn’t just good practice but a game-changer in the quest for customer loyalty and business success. Data-Driven Innovation Imagine a bustling coffee chain, Bean & Grind. Impact of Closed Loop on Customer Service: 10 Brand Examples 1.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Qualtrics

FEBRUARY 20, 2020

Get the inside track from innovators at the world’s largest and most disruptive tech, media and telecom brands, industry experts, and the world’s experience management leaders at X4 Summit 2020. There’s a rolling agenda each day of demonstrations and short classes covering all the latest innovations on the XM Platform.

Government 32

Government Close the Loop Gaming Innovation 32

Customer Bliss

FEBRUARY 25, 2016

Honoring “Customers as Assets” connects volume and value to customer experience ROI and growth. Your goal as CCO is to unite the leadership team in delivering one-company customer experiences and connecting the delivery to business growth. The end game becomes the score.

Customer Experience 54

Customer Experience Gaming Sales Business Growth 54

ClearAction

OCTOBER 1, 2018

And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. This is like the game of Jenga , where short-cuts in the base (headquarters) generate wobbliness at the top (customer touch-points).

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Retently

APRIL 5, 2024

The clever placement of popular items at the back of the store is not just a tactic; it’s a strategic game of engagement, nudging customers past other tempting products and potentially increasing impulse purchases. Innovative retailers are leveraging technology to enhance the in-store experience and boost brand awareness.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

SugarCRM

JANUARY 25, 2024

zazen Water , a provider of alkaline water solutions in Australia, is recognized for its use of SugarCRM to support business growth and customer satisfaction. Through strategic integrations, zazen Water automated its business and customer service operations to streamline high-order volume processing.

Real Estate 29

Real Estate Transportation Sales CRM 29

SurveySensum

JULY 26, 2023

It’s like a game of “now you see them, now you don’t” with customers jumping ship to competitors in the blink of an eye if they don’t feel valued and satisfied. To address this challenge, forward-thinking brands are implementing innovative customer retention strategies. Customer churn.

Customer Retention 52

Customer Retention Retail Social Media E-commerce 52

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

OCTOBER 11, 2023

Its user-friendly interface and robust feature set make it a game-changer in enhancing customer experience and driving business growth. Delighted seamlessly integrates with popular CRM and business tools, streamlining data management.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

ProProfs

MAY 4, 2023

But before we learn about this uniquely powerful employee engagement strategy , let’s understand what employee engagement is and why it’s super-important for business growth. In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Let’s get right into it! What Is Employee Engagement?

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

ProProfs

DECEMBER 27, 2022

We’ll start with understanding what sales assessments are and then explore everything you need to know to conduct online sales assessment tests to take your sales game to new heights. Plus, it can also pay major dividends in time since a better sales staff will help you enhance your sales processes and innovate with new sales techniques.

Sales 52

Sales Retail Gaming Start-ups 52

MattsenKumar

JUNE 18, 2021

With omnichannel strategies expected to undergo evolution, organizations must not stop with their growth. All leading players have constantly evolved themselves, and it has helped them stay ahead in the game. With outsourcing services , businesses can rent innovation, industry expertise, and good insight into the future.

Omnichannel 52

Omnichannel E-commerce Customer Service Social Media 52

SugarCRM

OCTOBER 11, 2022

It’s a game changer for sales teams looking for ways to increase efficiency and gain a competitive edge without investing in extra sales staff or resources. We are experts in automation, gurus at process management, and leaders in digital innovation.

Sales 26

Sales Artificial Intelligence Sentiment Analysis Social Media 26

Qualtrics

JUNE 6, 2019

He’s the author of Grow: How Ideals Power Growth and Profit at the World’s Greatest Companies and Unleashing the Innovators: How Mature Companies Find New Life with Startups. Follow Keith for his thoughts on marketing, sustainable business growth, and new technology. ( @keithweed ).

Transportation 33

Transportation Entertainment Sports Social Media 33

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. They’ve got that reputation game on lock! #Painpoint 1: Customer Churn According to a titled “ CallMiner Index ” U.S.

Retail 52

Retail Customer Feedback CX Social Media 52