SurveySensum

AUGUST 23, 2023

It’s called Net Promoter Score (NPS) But, why bother with all this? Well, a positive NPS score means lots of people are raving about your company, which is like free advertising. But if the score isn’t so great, it’s a sign that the company needs to up its game and make things better for customers.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Text Analytics 52

Customer Bliss

APRIL 11, 2017

The Origins Of Net Promoter Score. Later in 2003, the Harvard Business Review article “The One Number You Need To Grow” came out — and more companies began switching over to NPS. NPS needed to be connected to business growth immediately to be seen as successful.

NPS 65

NPS Net Promoter Score Gaming Manufacturing 65

CommBox

NOVEMBER 22, 2022

Although over 60% of consumers look for self-service first, mainly for simple tasks, it’s a whole different ball game in complex issues such as getting medical assistance in real-time or having their bank account frozen. . Customers still need and want the ability to connect with a human. .

CX 98

CX E-commerce Net Promoter Score NPS 98

ClearAction

DECEMBER 31, 2017

Look up “strategy” definition and you’ll see: master plan, grand design, game plan, a plan of action designed to achieve a long-term or overall aim, a plan for directing overall operations and movements. Sustained profitable business growth is the ultimate aim of a solid strategy! Strategy Prerequisite #5: Drive ROI.

Customer Experience 79

Customer Experience Net Promoter Score Customer Journey Map VOC 79

SurveySensum

MAY 25, 2023

It’s simple—they know that customer feedback holds the key to unlocking insights that can elevate their game and exceed customer expectations. To stay ahead of the curve and continuously improve the customer experience, businesses turn to a variety of customer feedback metrics. Let’s get started! What is tNPS?

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

SurveySensum

DECEMBER 2, 2024

How Quickly Can You Turn Customer Feedback into Business Growth? The ability to manage surveys through so many different modes of delivery is a game-changer, don’t you think? Explore the top 12 SurveyMonkey competitors and alternatives.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

MAY 11, 2023

Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. So how can you stay ahead of the game? — By listening to your customers, of course! By conducting an NPS survey, you can understand what percent of your customers are promoters, passives, and detractors.

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52

SurveySensum

OCTOBER 31, 2023

Provides a Competitive Edge: In today’s world, where many products or services offer similar features, the quality of your customer experience can be a game-changer. Drives Revenue and Growth: Companies with strong customer experience see a revenue increase of 4-8% and can achieve 5.7 Let’s talk about Customer Service.

Net Promoter Score 52

Net Promoter Score Customer Service Customer Experience E-commerce 52

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. and has over 10 years of accomplished growth focussed on CX marketing & digital transformation experience. He is also the Co-Host of the podcast, ‘The Games We Play’, which explores how we gamify our everyday lives.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

TeamSupport

FEBRUARY 22, 2024

In today's fast-paced business environment, productivity is the name of the game. Companies are always on the lookout for ways to streamline processes, improve efficiency, and ultimately drive growth. Because in the world of business, the race doesn't go to the swift—it goes to those who know how to treat their customers right.

Net Promoter Score 40

Net Promoter Score Omnichannel NPS Customer Satisfaction 40

SurveySensum

MARCH 10, 2023

To prevent such negative outcomes, using tools such as Net Promoter Score (NPS) can help you actively gather and analyze customer feedback to improve customer retention and understand their experiences. To effectively retain your existing customers, measuring NPS can be a game-changer.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

SurveySensum

APRIL 11, 2025

Businesses struggle to identify which drivers matter most; extracting actionable insights from overwhelming amounts of feedback is just another hurdle on top of that. SurveySensum changes the game through AI-powered automation. Increase business growth by enhancing key touchpoints in the customer journey.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. NPS, or Net Promoter Score, is a CX metric used to gauge a business’s customer satisfaction and loyalty.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JUNE 19, 2023

And not only that, they’ll go on and spread the good word about your business, bringing in new customers and contributing to some serious growth. So, in this blog post, we’re going to dive into five tips that can really help you improve customer satisfaction for your business. Trust me, these tips are game-changers.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

SEPTEMBER 6, 2023

Brand advocacy is when your most satisfied and loyal customers not only love your product or service but also actively promote it to others. Having these advocates by your side can be the game-changer your brand needs. Be Transparent: Publish all reviews, even if not all are positive, alongside your Net Promoter Score to build trust.

NPS 52

NPS Social Media Net Promoter Score Customer Loyalty 52

SurveySensum

JANUARY 25, 2024

Explain Mutual Benefits: Share the secret sauce of how referrals turbocharge your business growth while simultaneously increasing customer satisfaction. So, what’s your game plan to tackle those objections? Conclusion Asking for referrals is a powerful tool for business growth.

NPS 52

NPS Gaming Customer Feedback Social Media 52

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. Delighted seamlessly integrates with popular CRM and business tools, streamlining data management.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

SEPTEMBER 8, 2023

NPS drives revenue growth: In 2005, the London School of Economics conducted a study on customer advocacy as business growth. In the study, they found that an increase of the NPS score by 7 points equates to a 1% growth in revenue. Now we know that NPS has a significant impact on revenue and business growth.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Then this guide is for you.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Then this guide is for you.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Zendesk

FEBRUARY 7, 2022

Why is customer support important for business growth? And whether a company exceeds or falls short of customer expectations is often directly tied to business success. It’s a high-stakes game—61 percent of customers would now defect to a competitor after just one bad experience. Customer support definition.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

ProProfs

MAY 4, 2023

But before we learn about this uniquely powerful employee engagement strategy , let’s understand what employee engagement is and why it’s super-important for business growth. In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Let’s get right into it! What Is Employee Engagement?

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

SurveySensum

DECEMBER 22, 2023

Unfortunately, this is not an isolated case of NPS gaming. Businesses (their agents) use tactics like offering incentives to customers, badgering or threatening customers, etc, to manipulate their NPS scores. If feedback is manipulated or inauthentic, the NPS score loses its value. Let’s find out!

NPS 52

NPS Gaming Education Customer Satisfaction 52

SurveySensum

APRIL 18, 2025

So, the real question is: Do you want to settle for a basic survey tool, or do you want a next-gen platform that turns feedback into business growth? Upgrade Your Forms Game PlaySwitch to SurveySensum, a Top Microsoft Forms Alternative Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52