SurveySensum

MARCH 10, 2023

To prevent such negative outcomes, using tools such as Net Promoter Score (NPS) can help you actively gather and analyze customer feedback to improve customer retention and understand their experiences. Investing in customer retention strategies is, therefore, a smart move for any business that wants to grow and succeed.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

SurveySensum

MAY 11, 2023

Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. So how can you stay ahead of the game? — By listening to your customers, of course! So let’s dive in and learn more about how NPS can help your business thrive! What is NPS?

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52

SurveySensum

AUGUST 23, 2023

It’s called Net Promoter Score (NPS) But, why bother with all this? Well, a positive NPS score means lots of people are raving about your company, which is like free advertising. But if the score isn’t so great, it’s a sign that the company needs to up its game and make things better for customers.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Text Analytics 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. How to use NPS in banking and financial services?

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

APRIL 11, 2025

Your NPS or CSAT scores give you a snapshot of your customer sentiment, but is that enough? With the help of key driver analysis, you can find out exactly which elements (like pricing, product quality, customer support) drive key CX metrics like NPS or CSAT. SurveySensum changes the game through AI-powered automation.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

SEPTEMBER 6, 2023

Having these advocates by your side can be the game-changer your brand needs. To effectively identify and categorize your promoters, it’s essential to leverage NPS software. It helps you launch NPS surveys , making it easier to pinpoint customers who genuinely endorse your product and are potential brand ambassadors.

NPS 52

NPS Social Media Net Promoter Score Customer Loyalty 52

CommBox

NOVEMBER 22, 2022

Although over 60% of consumers look for self-service first, mainly for simple tasks, it’s a whole different ball game in complex issues such as getting medical assistance in real-time or having their bank account frozen. . Customers still need and want the ability to connect with a human. . How is FCR measured?

CX 98

CX E-commerce Net Promoter Score NPS 98

Intercom, Inc.

MARCH 25, 2021

Jeanne calls this customer-centric framework a cycle of virtuous growth: “My approach really pushes people to know who they are, to know their customer’s goals, so they can build it and live it and sustain it. Building Your Customer-Driven Growth Engine , a keynote by Jeanne Bliss. It’s sustainable” 3.

CX 181

CX Start-ups Business Growth Retail 181

Fonolo

NOVEMBER 2, 2021

Creating a Customer Service Strategy That Drives Business Growth. Be sure to equip your agents with empathy phrases like “I know this must be frustrating for you” and “I’m sorry to hear that you’re experiencing this,” and set up role playing training games to help them practice so they’re ready for these interactions in real time.

Net Promoter Score 95

Net Promoter Score Customer Service Contact Center E-commerce 95

Gainsight

MARCH 7, 2023

To build a durable business in this market, organizations simply can’t increase CSM headcount to keep pace with business growth. When CSMs are all operating within the same platform with visibility into every customer touch point, upcoming renewal, and expansion opportunity , it elevates their game.

Healthcare 102

Healthcare Start-ups NPS Touchpoint 102

CommBox

JUNE 25, 2023

Integrating CommBox is the game-changing decision you should make this year to maximize your organization’s growth potential. Infusing business logic into SAP elevates customer satisfaction and Net Promoter Scores (NPS) by enabling self-service and effortless resolution of common inquiries.

Net Promoter Score 98

Net Promoter Score Hospitality Hospitality Healthcare 98

ClearAction

DECEMBER 31, 2017

Ask 10 companies what their customer experience strategy is and you’ll likely get 10 very different combinations of alphabet soup*: CJM, CRM, VoC, UX, FCR, NPS, AI, self-service, digital marketing, word-of-mouth, customer success, retention programs, loyalty programs, and so forth. Plug these into the spinner and see your fortune.

Customer Experience 79

Customer Experience Net Promoter Score Customer Journey Map VOC 79

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. and has over 10 years of accomplished growth focussed on CX marketing & digital transformation experience. He is also the Co-Host of the podcast, ‘The Games We Play’, which explores how we gamify our everyday lives.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

DECEMBER 2, 2024

How Quickly Can You Turn Customer Feedback into Business Growth? The ability to manage surveys through so many different modes of delivery is a game-changer, don’t you think? It is a robust customer experience solution aimed at helping businesses make sense of NPS , predict churn rates, and get customer feedback.

Sentiment Analysis 52

Sentiment Analysis Start-ups Customer Feedback AI 52

ECXO

JANUARY 30, 2024

This is what the famous NPS attempts to measure. Moreover, businesses that recognize and respond to their customers’ emotions can differentiate themselves from their competitors. “This emotional connection can be the key to retaining customers and promoting long-term business growth.”

CX 156

CX Customer Loyalty Education Customer Retention 156

Retently

NOVEMBER 27, 2024

With so many brands fighting for clicks, businesses without a plan often find themselves overshadowed by competitors with better marketing or a stronger online presence. Retaining Loyalty : Even if you manage to attract customers, keeping them loyal is a whole different ball game. One game-changer is automation.

Sales 152

Sales Social Media Predictive Analytics Start-ups 152

TeamSupport

FEBRUARY 22, 2024

In today's fast-paced business environment, productivity is the name of the game. Companies are always on the lookout for ways to streamline processes, improve efficiency, and ultimately drive growth. Because in the world of business, the race doesn't go to the swift—it goes to those who know how to treat their customers right.

Net Promoter Score 40

Net Promoter Score Omnichannel NPS Customer Satisfaction 40

SurveySensum

JANUARY 25, 2024

To find these brand advocates, use simple CX metrics like CSAT and NPS. For instance: If you’re in a Retail business , focus on customers who’ve made frequent purchases and actively engage with your brand. Launch NPS Surveys to Leverage Customer Feedback! So, what’s your game plan to tackle those objections?

NPS 52

NPS Gaming Customer Feedback Social Media 52

ClearAction

OCTOBER 1, 2018

And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. Reap: quick-wins >> NPS & revenue (now). earn trust >> NPS & revenue (lifetime value). Timeline: long slog to CX-centricity.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

MAY 25, 2023

It’s simple—they know that customer feedback holds the key to unlocking insights that can elevate their game and exceed customer expectations. To stay ahead of the curve and continuously improve the customer experience, businesses turn to a variety of customer feedback metrics. The formula to calculate tNPS is the same as NPS.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

OCTOBER 11, 2023

Whether you’re looking to conduct customer experience, employee engagement surveys, product evaluations, 360-degree feedback, onboarding surveys, NPS in B2B , or CSI, SSI surveys for the automotive industry, SurveySensum stands out as a robust solution tailored to your business needs.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

OCTOBER 31, 2023

Provides a Competitive Edge: In today’s world, where many products or services offer similar features, the quality of your customer experience can be a game-changer. Drives Revenue and Growth: Companies with strong customer experience see a revenue increase of 4-8% and can achieve 5.7

Net Promoter Score 52

Net Promoter Score Customer Service Customer Experience E-commerce 52

SurveySensum

JUNE 19, 2023

And not only that, they’ll go on and spread the good word about your business, bringing in new customers and contributing to some serious growth. So, in this blog post, we’re going to dive into five tips that can really help you improve customer satisfaction for your business. Trust me, these tips are game-changers.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

Aquire

SEPTEMBER 30, 2021

More sales lead to business growth and reduced churn. Try this: NPS surveys shine a light on customer satisfaction and separates fact from opinion. Use NPS survey data to address customer concerns and mitigate the danger of churn on the horizon. The modern customer is busy. Retention leads to more sales.

Customer Retention 52

Customer Retention Customer Acquisition Start-ups Customer Satisfaction 52

SurveySensum

SEPTEMBER 21, 2023

Source Boost Customer Loyalty With NPS Surveys- Sign Up for Free 3. Make it Easy to Do Business With You Have you ever visited a store where aisles are cluttered, labels are confusing, and no one assists you? This symbiotic relationship strengthens customer loyalty and drives business growth. That’s all.

Customer Retention 52

Customer Retention Non-Profits Social Media Gaming 52

SurveySensum

MAY 2, 2024

These examples will showcase how closing the loop isn’t just good practice but a game-changer in the quest for customer loyalty and business success. So, calculate and analyze your NPS score and boost your customer loyalty with SurveySensum! Impact of Closed Loop on Customer Service: 10 Brand Examples 1.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Intercom, Inc.

MARCH 29, 2022

We remember the companies that make things easy, whether it’s buying furniture from Living Spaces, building games with Unity, or using an Atlassian product that makes you more productive at work. Hopefully you can use them to create better relationships with customers and help drive business growth. “In

Start-ups 118

Start-ups Innovation Sales Legal 118

Zendesk

FEBRUARY 7, 2022

Why is customer support important for business growth? And whether a company exceeds or falls short of customer expectations is often directly tied to business success. It’s a high-stakes game—61 percent of customers would now defect to a competitor after just one bad experience. Customer support definition.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Retently

APRIL 5, 2024

The clever placement of popular items at the back of the store is not just a tactic; it’s a strategic game of engagement, nudging customers past other tempting products and potentially increasing impulse purchases. This highlights the importance of customer retention for business growth.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Then this guide is for you.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Then this guide is for you.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

MattsenKumar

JUNE 18, 2021

Ensures Seamless Integration: Just like compliance failure invites hefty fines, missing out on channel integration can penalize businesses through customer churn and dipping NPS. With omnichannel strategies expected to undergo evolution, organizations must not stop with their growth.

Omnichannel 52

Omnichannel E-commerce Customer Service Social Media 52

ProProfs

MAY 4, 2023

But before we learn about this uniquely powerful employee engagement strategy , let’s understand what employee engagement is and why it’s super-important for business growth. In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Let’s get right into it! What Is Employee Engagement?

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. With SurveySensum you can: Create NPS, CSAT, and CES surveys in a matter of minutes. They’ve got that reputation game on lock!

Retail 52

Retail Customer Feedback CX Social Media 52