Intercom, Inc.

AUGUST 13, 2020

Brands that have learned to engage in conversations with – and not just talk at – their customers have reaped the rewards of climbing sales and enduring loyalty. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Driving 3X pipeline growth – with social ABM.

Social Media 209

Social Media AI Sales B2B 209

Intercom, Inc.

MARCH 23, 2022

We shared news about not one, not two, but three game-changing products at New at Intercom. Surveys will become a strategic business tool for our customers, providing them with insight and triggering customer action to drive business growth”. We unveiled our newest products to the world. Here’s a sneak peek.

Sports 220

Sports Business Growth Omnichannel Gaming 220

Intercom, Inc.

MARCH 22, 2022

But for any business, engagement isn’t just one team’s responsibility: every team needs to work together in order to create the seamless, efficient experiences that customers demand. “In In order to reap these business benefits, it’s clear that customer engagement needs to be at the center of everything you do”. Convert more customers.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Zendesk

FEBRUARY 23, 2022

That’s the kind of data your sales team needs to close deals. We partnered with ESG to survey 3,500 business leaders, including 912 senior sales leaders across all market segments from SMBs to enterprise. You’ll learn: Why silos are a risk to business growth. Organizations that connect sales and service are 6.7x

Sales 52

Sales Gaming Business Growth Innovation 52

Fonolo

SEPTEMBER 29, 2020

Both Amazon and Apple have nurtured their business growth by investing heavily in reducing friction in their customer experience. To keep you ahead of the game, here are some critical points in your customer’s journey to focus your efforts. Send out surveys to customers and get their feedback on your sales process.

Customer Experience 141

Customer Experience Contact Center Touchpoint CX 141

SugarCRM

APRIL 14, 2022

Optimizing customer engagement and experience continues to be a key focus for sales and marketing leaders today, so our second Global Research Report hones in on the most significant challenges they face. ” 54% of sales leads generated by marketing are deemed to be either poorly qualified or underqualified. .

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

SurveySensum

DECEMBER 22, 2023

Unfortunately, this is not an isolated case of NPS gaming. Businesses (their agents) use tactics like offering incentives to customers, badgering or threatening customers, etc, to manipulate their NPS scores. Despite my dissatisfaction, I gave the rating to avoid negatively affecting someone’s livelihood. Let’s find out!

NPS 52

NPS Gaming Education Customer Satisfaction 52

Sprinklr

AUGUST 12, 2021

The last few years have brought unprecedented digital disruption to the way traditional sales and marketing operates in all companies, large and small. The benefits are clear: new business growth, increased competitive advantage, and an improved customer experience across all touchpoints. But, it must be done the right way.

Social Media 111

Social Media Education Sales Compliance 111

Hodusoft

SEPTEMBER 21, 2022

Outbound calling has been an effective strategy for businesses to expand their customer base. A research study has shown that businesses that use cold calling tactics have experienced 42% more business growth than those that don’t. It has become a must-have technological aid for every business.

CRM 96

CRM Actionable Insights Customer Acquisition Sales 96

Totango

OCTOBER 8, 2019

It is about making things better, taking things further, and using your understanding of your customers to prepare them for the next phase of their business growth. The dominant subscription model spreads recurring revenue out over years of renewal rather than concentrating it on a single sales event.

Gaming 60

Gaming Touchpoint Business Growth Customer Loyalty 60

Intercom, Inc.

MARCH 25, 2021

Jeanne calls this customer-centric framework a cycle of virtuous growth: “My approach really pushes people to know who they are, to know their customer’s goals, so they can build it and live it and sustain it. Building Your Customer-Driven Growth Engine , a keynote by Jeanne Bliss. It’s sustainable” 3.

CX 181

CX Start-ups Business Growth Engineering 181

SurveySensum

JULY 14, 2020

Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. Website : [link]. Shane Goldberg – Founder and Principal at CustCore Consulting.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

CommBox

JUNE 25, 2023

Integrating CommBox is the game-changing decision you should make this year to maximize your organization’s growth potential. Human Agents Can Drive Your Growth Human agents can play a crucial role in transforming customer inquiries into sales opportunities. This is where CommBox comes into play.

Net Promoter Score 98

Net Promoter Score Hospitality Hospitality Healthcare 98

Hodusoft

OCTOBER 17, 2024

Companies that implement effective omnichannel strategies can also differentiate themselves from competitors, ultimately driving sales and retention. Key AI Technologies In Call Centers AI has entered all spheres of businesses, including customer service.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

CSM Practice

DECEMBER 19, 2021

The nature of the problem varies with the nature of the business done. . Which stage of growth are you currently in? A “good” CS tech stack looks different depending on the current stage of growth your business is in. Usually, the SaaS business growth is categorized into 3 phases: . Boost sales and revenue.

CRM 98

CRM Start-ups Technology Technology 98

Fonolo

NOVEMBER 2, 2021

Creating a Customer Service Strategy That Drives Business Growth. Be sure to equip your agents with empathy phrases like “I know this must be frustrating for you” and “I’m sorry to hear that you’re experiencing this,” and set up role playing training games to help them practice so they’re ready for these interactions in real time.

Net Promoter Score 95

Net Promoter Score Customer Service Contact Center E-commerce 95

Gainsight

MARCH 7, 2023

To build a durable business in this market, organizations simply can’t increase CSM headcount to keep pace with business growth. When CSMs are all operating within the same platform with visibility into every customer touch point, upcoming renewal, and expansion opportunity , it elevates their game.

Healthcare 102

Healthcare Start-ups Touchpoint NPS 102

ProProfs

AUGUST 7, 2020

The only way to improve performance, ensure retention, and achieve business growth is through employee training. Business Growth. Product knowledge is important for salespersons as it plays a major role in closing sales deals. Alignment With Business Objectives. Product & Service Training.

Innovation 98

Innovation Education Business Growth Start-ups 98

Lumoa

FEBRUARY 9, 2023

By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth. By leveraging customer segmentation to create tailored customer experiences, businesses can drive customer loyalty and business growth. Learn from the best.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Intercom, Inc.

NOVEMBER 25, 2021

Because an honest review from your customers – someone’s colleagues, friends, and family – is much more persuasive than any sales pitch or ad you’ve got. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. I’ve worked with sales teams and their goals go up every single year.

CX 206

CX Social Media Start-ups Invoicing 206

Customer Bliss

APRIL 11, 2017

Later in 2003, the Harvard Business Review article “The One Number You Need To Grow” came out — and more companies began switching over to NPS. NPS needed to be connected to business growth immediately to be seen as successful. They’d want to know what was happening in sales, marketing, leads.

NPS 65

NPS Net Promoter Score Manufacturing Gaming 65

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. AI-powered tools like Gainsight’s Meeting Assist are changing the game by automating time-consuming tasks such as note-taking.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. AI-powered tools like Gainsight’s Meeting Assist are changing the game by automating time-consuming tasks such as note-taking.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

SugarCRM

JANUARY 27, 2021

At SugarCRM, we’ve started this year with certainty rather than predictions, releasing a new slew of product updates, including a game-changing feature: SugarPredict. After a year of uncertainty for businesses worldwide, SugarPredict offers essential insight into business growth and removes the guesswork from day-to-day activities.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation Gaming 49

Customer Bliss

FEBRUARY 25, 2016

Honoring “Customers as Assets” connects volume and value to customer experience ROI and growth. Your goal as CCO is to unite the leadership team in delivering one-company customer experiences and connecting the delivery to business growth. Shift Success Metrics to Growth or Loss of the Customer Asset.

Customer Experience 54

Customer Experience Gaming Sales Business Growth 54

VOZIQ

FEBRUARY 11, 2022

Loss of paying customers is a significant drag on the bottom-line and profitability of any recurring revenue, subscription businesses where a predictable customer base and revenue flow is key to business growth. This is a huge effort which even seasoned sales team would not want to undertake! Let’s look into it.

Customer Acquisition 56

Customer Acquisition AI Gaming Business Growth 56

TeamSupport

FEBRUARY 22, 2024

In today's fast-paced business environment, productivity is the name of the game. Companies are always on the lookout for ways to streamline processes, improve efficiency, and ultimately drive growth. TeamSupport is a comprehensive customer support software solution designed to manage the entire post-sale customer experience.

Net Promoter Score 40

Net Promoter Score Omnichannel NPS Customer Satisfaction 40

CommBox

JUNE 4, 2024

Visibility, measurement, personalisation, and optimisation are the four main pillars for businesses aiming to build a strong omnichannel strategy. The omnichannel communication approach is changing the game by integrating all customer touchpoints into a single platform, providing a unified and consistent experience.

Omnichannel 52

Omnichannel Social Media Touchpoint AI 52

Experience Investigators

AUGUST 1, 2023

Video game design companies are offering bonuses for their staff to learn how to use AI. This is a game changer in every industry, and CX leaders will be asked to participate whether they’re ready or not! For example, introducing a smart CRM tool empowered by AI can provide personalized information to sales AND support teams.

AI 52

AI Customer Service Customer Experience Machine Learning 52

Intercom, Inc.

JANUARY 5, 2022

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. It allows companies to prove their real-time security posture just about any day of the year, so it accelerates their sales cycles and security reviews. SOC 2 compliance: A Beginner’s Guide. The LinkedIn Incident.

Compliance 211

Compliance Engineering Start-ups B2B 211

Lumoa

FEBRUARY 14, 2024

It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.

Customer Experience 78

Customer Experience ML Social Media CX 78

Gainsight

AUGUST 7, 2024

For example, instead of creating a course titled “The Essentials of [Your Product Name]: A Deep Dive into Key Feature,” make one titled “Achieving Business Growth with [Your Product Name]: Strategies for Success.” Honor the Natural Flow of Work with an Embedded Academy Picture yourself at a hockey game.

Education 52

Education B2C Gaming B2B 52

Gainsight

AUGUST 7, 2024

For example, instead of creating a course titled “The Essentials of [Your Product Name]: A Deep Dive into Key Feature,” make one titled “Achieving Business Growth with [Your Product Name]: Strategies for Success.” Honor the Natural Flow of Work with an Embedded Academy Picture yourself at a hockey game.

Education 52

Education B2C Gaming B2B 52

Retently

DECEMBER 11, 2024

Because happy customers stick around, and loyal customers fuel business growth. Heres a game-changing stat: just a 5% increase in customer retention can boost profits by 25-95%. Retaining satisfied customers saves you the cost of acquiring new ones while building a foundation of trust and repeat business. Thats huge!

Touchpoint 90

Touchpoint Actionable Insights Start-ups Customer Satisfaction 90

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Key Takeaways If you’re a small or medium business, look for an affordable, easy-to-use tool that can grow with you.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

SugarCRM

OCTOBER 11, 2022

In our fast-paced world, sales professionals everywhere are looking for ways to do more with less. But what if we told you there was a way to automate a large portion of your everyday sales activities so you could be more productive and efficient—and focus more on building relationships and closing deals? Increase Close Rates.

Sales 26

Sales Artificial Intelligence Sentiment Analysis Social Media 26

SurveySensum

NOVEMBER 22, 2023

Set the Game Plan: Defining Your Feedback Goals Question yourself – what is it that you want to achieve from website feedback? Connect with Business Objectives: Align these feedback objectives with broader business goals. Are you aiming to boost sales, strengthen customer loyalty, or expand market reach?

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52