Retently

JULY 17, 2018

Some businesses have a more positive image than others. If you are in healthcare, you shouldn’t compare yourself to a company that provides Internet services. If you are continually improving your NPS, then you’re likely to be continually improving your customer satisfaction, business growth, and revenue.

Net Promoter Score 167

Net Promoter Score NPS Customer Satisfaction Healthcare 167

Qualtrics

JUNE 5, 2019

Digital transformation is the integration of digital technology into all aspects of how a healthcare business interacts with patients, healthcare providers and regulators. The post Why digital transformation for healthcare isn’t about technology appeared first on Qualtrics. Technology doesn’t define what you’re doing.

Healthcare 32

Healthcare Technology Technology Innovation 32

CommBox

JUNE 25, 2023

CommBox: The Power of Business Communication Logic Directly from Your CRM By integrating CommBox with SAP, you open doors to new possibilities and facilitate business growth opportunities that were previously untapped. million customers, and tens of thousands of doctors, consultants, and other healthcare professionals.

Net Promoter Score 98

Net Promoter Score Hospitality Hospitality Healthcare 98

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. So, how did they do it?

Sports 99

Sports Customer Satisfaction Sales Healthcare 99

Retently

APRIL 6, 2022

Healthcare and Ecommerce & Retail industries enjoy a great CSAT score of 79 and 74 respectively. . Due to the pandemic, the Healthcare industry has drawn a lot of attention to customer satisfaction, which translated into improved values granted by their customers. Retently 2022 CSAT Benchmarks. CSAT: Pros and Cons.

Customer Satisfaction 154

Customer Satisfaction Healthcare Retail NPS 154

CommBox

SEPTEMBER 13, 2021

Use chatbots to drive business growth. (© Chatbots increases sales by an average of 67% , according to business leaders. . 55% of businesses using chatbots have generated a greater volume of high-quality leads. . 57 % of businesses say conversational bots can deliver substantial ROI for minimal effort. © Unsplash).

Sales 98

Sales AI Healthcare Omnichannel 98

Gainsight

MARCH 7, 2023

To build a durable business in this market, organizations simply can’t increase CSM headcount to keep pace with business growth. Imprivata operates in a high-touch vertical (healthcare) and needed to scale their CS team without drastically increasing headcount. There’s just one problem: This approach now needs to scale.

Healthcare 102

Healthcare Start-ups NPS Touchpoint 102

SurveySensum

FEBRUARY 4, 2025

With a single security layer, you can get opportunities to access new customers and achieve business growth exponentially. The tool is AI-powered and especially suitable for B2B, automotive , SaaS , Telecom, Retail, Insurance, Healthcare, and NBFC industries.

Compliance 52

Compliance Start-ups Healthcare AI 52

CommBox

SEPTEMBER 20, 2021

64% of businesses believe chatbots allow them to provide a more customized customer experience. . 55% of businesses using chatbots have generated a greater volume of high-quality leads. . Meeting their expectations is crucial to reduce customer churn and increase your business growth.

AI 96

AI Customer Service B2C Real Estate 96

Gainsight

OCTOBER 7, 2019

We have customers from a variety of industries, including Computer software, Corporate Services, Telecommunications, Financial Services, and Healthcare. But today, that’s no longer enough for SaaS business models who want to succeed. Unity technologies, ADP, and Slack are just some of our new Gainsight customers.

Healthcare 13

Healthcare Real Estate Education Innovation 13

Hodusoft

JANUARY 30, 2025

An omnichannel contact center solution empowers businesses to meet these expectations by unifying all communication channels into a single platform, ensuring consistent interactions and personalized support at every touchpoint. Enhanced customer satisfaction, improved retention rates, and stronger brand loyalty that drives business growth.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

CommBox

SEPTEMBER 23, 2021

Businesses across various sectors such as the financial industry, healthcare, and retail understand how exceptional chatbots are, as seen by a 67% increase in chatbot adoption within businesses between 2018-2020. . So the question remains; How exactly do you create a great chatbot for your business? What are Chatbots? .

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

Customer Bliss

MAY 10, 2019

Don’t underestimate the value of social media and get left behind when it comes to business growth. Scott previously held leadership positions for 30 years within the Life Sciences & Healthcare sector and Technology sector. Internally, Scott explains that they’re spending more time improving the employee experience.

Social Media 12

Social Media Invoicing Healthcare B2B 12

Retently

MARCH 14, 2023

In this article, we’ll compare post-purchase NPS surveys and product reviews as a measure of customer satisfaction, provide ecommerce businesses with a better understanding of the strengths and limitations of these two methods, and explore whether product reviews can be an alternative or rather complementary to NPS surveys.

NPS 140

NPS Net Promoter Score Customer Satisfaction Customer Feedback 140

The Success League

FEBRUARY 19, 2025

business hours. Many Small Businesses Do Not Want to Grow: Growth is the lifeblood of every enterprise business. Business growth is what justifies investments, enables career and compensation growth for people, and fuels the valuation of the company.

Construction 52

Construction Finance Healthcare Education 52

CommBox

JUNE 4, 2024

An additional report from Gartner indicated that businesses that implemented AI chatbots enhanced efficiency by 25% while considerably reducing response times. As a result, customer service teams have more time to manage higher volumes of inquiries, leading to greater customer satisfaction and business growth.

Omnichannel 52

Omnichannel Social Media Touchpoint AI 52

CommBox

JUNE 30, 2024

For Example, a healthcare clinic employs an AI chatbot to remind patients about upcoming appointments and offer personalised health tips based on their medical history. Personalised Interactions AI chatbots can use data analytics to personalise interactions based on customer history and preferences.

E-commerce 52

E-commerce AI Social Media Touchpoint 52

CallCare

MAY 10, 2024

Scalable outsourcing solutions make it accessible for businesses of all sizes, offering flexibility and cost-effectiveness that align with the needs of smaller companies. While it can result in job reallocation, outsourcing often drives business growth, creating new opportunities.

Education 52

Education Manufacturing Finance Healthcare 52

Execs In The Know

JANUARY 23, 2024

Research has shown that automation, including AI, can drive business growth and efficiency, and if we use it wisely, it can also have a positive impact on worker satisfaction and well-being. One common challenge in business is the tension between meeting employee needs and achieving performance and profitability objectives.

AI 52

AI Artificial Intelligence Contact Center Transportation 52

Customer Bliss

MAY 4, 2017

Prior to joining Concur, Tabitha built and led the Customer Insights practice for Citrix as the Managing Director of Customer Insights and developed the CX programs for the Healthcare division of Philips as thecGlobal Director of Customer Experience.

Customer Experience 64

Customer Experience Net Promoter Score Invoicing B2B 64

CommBox

JANUARY 28, 2024

Chatbots can manage 30% of live chat communication Businesses can save up to 30% on their customer service by using chatbots. 64% of businesses believe chatbots allow them to provide a more customized customer experience. 55% of businesses using chatbots have generated a greater volume of high-quality leads.

AI 52

AI Customer Service Real Estate B2C 52

Hodusoft

MARCH 3, 2022

Features such as interactive voice response (IVR), computer telephony integration (CTI), automatic call distributor (ACD), predictive dialer, and call analytics, among others, helps businesses to make the most of their customer support operations. . The market is flooded with a plethora of call center software solution s.

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52

SurveySensum

JULY 14, 2020

Rajeev Karkhanis has over 30 years of experience in delivering business growth and direction on overall operations and revenue goal performance. Ingrid Lindberg has over 20 years of experience in creating industry-changing and award-winning customer experience strategies for Finance, Retail, and Healthcare industries.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

DECEMBER 24, 2024

Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. Qualtrics offers you functional features like predictive AI, automated actions, customer experience management, business value realization, etc. Qualtrics Remember SAP?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

AUGUST 9, 2022

It helps you create and launch surveys quickly and collect important analytics to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. . Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

CommBox

OCTOBER 11, 2021

Companies using sales chatbots can completely manage sales conversations from start to finish, automate service processes, improve efficiency and drive business growth. How Automated Chatbots Increase eCommerce Sales for businesses? How Commbox’s Chatbots Scale Up eCommerce Brands .

Sales 52

Sales Omnichannel Social Media Retail 52

SurveySensum

AUGUST 3, 2023

SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Zendesk

OCTOBER 20, 2023

Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX).

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SugarCRM

JANUARY 25, 2024

zazen Water , a provider of alkaline water solutions in Australia, is recognized for its use of SugarCRM to support business growth and customer satisfaction. Through strategic integrations, zazen Water automated its business and customer service operations to streamline high-order volume processing. The Joint Corp.

Real Estate 29

Real Estate Transportation CRM Sales 29

SurveySensum

APRIL 5, 2022

Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. Listen to your customers from various touchpoints, analyze feedback, and decide quickly on the options for improvement to drive business growth. . The basic plan starts at $49/month for 250 responses.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Qualtrics

JUNE 6, 2019

Follow Keith for his thoughts on marketing, sustainable business growth, and new technology. ( @keithweed ). Raja Rajamannar – Rajamannar is the Chief Marketing & Communications Officer and President, Healthcare Business, operating at the intersection of business & marketing.

Transportation 33

Transportation Entertainment Sports Social Media 33

Intercom

SEPTEMBER 23, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. There are other companies that maybe they’re in financial services, maybe they’re in healthcare. 2021 Achieving Customer Amazement survey report. Intercom on Customer Engagement.

Start-ups 72

Start-ups Customer Service Net Promoter Score E-commerce 72

Intercom, Inc.

APRIL 1, 2021

She joined the ranks in early 2019, after spending 16 years at General Electric working as a director for its technology and healthcare programs and leading the Women in Technology initiative to address the gender imbalance in technical fields and get more women involved. I spent the first half of my career focused on access to healthcare.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

Intercom, Inc.

AUGUST 26, 2020

To find out how support leaders are navigating the current landscape, we surveyed a random sample of 593 support managers across both B2B and B2C and industries like education, retail, healthcare, and tech. “What emerged from our research is a modern playbook for support” What emerged is a modern playbook for support. .

Customer Retention 233

Customer Retention Customer Satisfaction Customer Expectations B2C 233

ProProfs

JUNE 10, 2019

What was earlier restricted just to the education sector has now found a firm establishment in the government sector, retail, healthcare, IT and hospitality as well. Switch to training and educating by adopting LMS to make sure you get better employee productivity and business growth. LMS Getting Trendier.

Artificial Intelligence 59

Artificial Intelligence Education Hospitality Hospitality 59