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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

Drawing inspiration from the agile, innovative cultures of South Korea and Israel, we can see that a shift toward creativity, adaptability, and individuality has the potential to enhance CX outcomes and cultivate deeper, more meaningful relationships.

CX 442
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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

For example, customer expectations in retail differ vastly from those in the healthcare or tech industries. Why Business Cases Alone Can’t Foster Innovation Business case studies are often used in CX education to teach professionals how companies solved specific challenges. The same applies to B2B and B2C.

Education 345
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The future of support: 5 key trends that will shape customer care in 2021

Intercom, Inc.

To find out how support leaders are navigating the current landscape, we surveyed a random sample of 593 support managers across both B2B and B2C and industries like education, retail, healthcare, and tech. But, as our research reveals, they’re finding innovative ways to balance them all.

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Why digital transformation for healthcare isn’t about technology

Qualtrics

Digital transformation is the integration of digital technology into all aspects of how a healthcare business interacts with patients, healthcare providers and regulators. By asking for feedback and then acting on those suggestions, buy-in and enthusiasm for change and innovation will follow.

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Self-Service Support: Automate Over 50% of Your Customer Service Using AI-powered Chatbots  

CommBox

These astonishing numbers drive companies to search for innovative solutions that improve their responsiveness and take customer experience to the next level. . 64% of businesses believe chatbots allow them to provide a more customized customer experience. . © Rawpixelimages | Dreamstime.com. 10 Facts you should know about Chatbots .

AI 96
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Sales Chatbots: How to Grow Revenue Using Conversational AI

CommBox

Use chatbots to drive business growth. (© Chatbots increases sales by an average of 67% , according to business leaders. . 55% of businesses using chatbots have generated a greater volume of high-quality leads. . 57 % of businesses say conversational bots can deliver substantial ROI for minimal effort. © Unsplash).

Sales 98
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.