Retently

APRIL 6, 2022

There are some options to choose from (NPS, CES, and CSAT), and – in this article – we’ll be taking an in-depth look at CSAT. CSAT ( Customer Satisfaction Score ) is a survey methodology used to measure a customer’s satisfaction with a business, product, or service. . So, what is CSAT? CSAT Meaning. CSAT: Pros and Cons.

Customer Satisfaction 154

Customer Satisfaction Healthcare Retail NPS 154

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. So, how did they do it?

Sports 99

Sports Customer Satisfaction Sales Healthcare 99

Gainsight

MARCH 7, 2023

To build a durable business in this market, organizations simply can’t increase CSM headcount to keep pace with business growth. Imprivata operates in a high-touch vertical (healthcare) and needed to scale their CS team without drastically increasing headcount. There’s just one problem: This approach now needs to scale.

Healthcare 102

Healthcare Start-ups NPS Touchpoint 102

SurveySensum

DECEMBER 24, 2024

SurveySparrow Enables offline and online data collection Automated no-code chatbots Business $99/month Enterprise $499/month Elite Contact for more information 4.4 Typeform Easy API integration Video feedbacks Follow-up questions using conditional logic Basic $29 per month Plus $59 per month Business $99 per month 4.5

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

FEBRUARY 4, 2025

With a single security layer, you can get opportunities to access new customers and achieve business growth exponentially. The tool is AI-powered and especially suitable for B2B, automotive , SaaS , Telecom, Retail, Insurance, Healthcare, and NBFC industries. The tool provides comprehensive audit logs for tracking data access.

Compliance 52

Compliance Start-ups Healthcare AI 52

SurveySensum

JULY 14, 2020

Since then, he has helped dozens of companies in conducting meaningful business insights, designing and engineering CX, optimizing Customer Service Excellence, Voice of Customers, NPS, Analytics, CX Strategy & Frameworks. Bill Gessert – Vice President of Business Growth at Premiere Response. LinkedIn : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Customer Bliss

MAY 4, 2017

Prior to joining Concur, Tabitha built and led the Customer Insights practice for Citrix as the Managing Director of Customer Insights and developed the CX programs for the Healthcare division of Philips as thecGlobal Director of Customer Experience. ” The company did have content and was using NPS.

Customer Experience 64

Customer Experience Net Promoter Score Invoicing B2B 64

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. The solution works best for industries like Education, Healthcare, Technology, Retail, Financial Services, B2B, Travel, Hospitality, etc. .

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

APRIL 5, 2022

NPS, CES & CSAT surveys. SurveySensum offers you in-built templates of multiple surveys such as NPS, CES, SSI, product, onboarding, pulse, surveys, and more; helping you launch a survey in just 2 minutes. Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Zendesk

OCTOBER 20, 2023

Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. Net Promoter, Net Promoter Score, and NPS are trademarks of NICE Satmetrix, Inc., Our guide provides tools and tips to help you create an effective customer service plan.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52