Doing CX Right

JULY 9, 2023

Victoria Pelletier, a corporate leader known as "the turnaround queen," and Stacy Sherman discuss practical strategies to elevate customer experiences, engage teams, and drive business growth through unstoppable CX leadership.

Innovation 98

Innovation CX Business Growth Customer Experience 98

ClearAction

SEPTEMBER 27, 2018

Secrets to Customer-Centric Business Growth Lynn Hunsaker. A potter’s wheel makes a great metaphor for customer-centered business. The growth-generating strength of your customer experience efforts hinges on how customer-centered your business is. Innovation — Creating Mutual Value.

Business Growth 74

Business Growth Non-Profits Sports Innovation 74

ECXO

APRIL 29, 2024

It’s a fascinating tale of desire, aspiration, and constant innovation. A solution that can turn every customer interaction into a delightful experience, foster brand loyalty, and ultimately drive business growth. Now, let’s talk innovation. Are we going to find it?

CX 285

CX Innovation Technology Technology 285

CX Journey

JUNE 23, 2015

Gallup defines engaged employees as " those employees working with passion and feeling a profound connection to their companies; they drive innovation and move the organization forward. In very simple terms, this describes "the spillover effect." As you can see, this is a huge problem!

Business Growth 81

Business Growth Start-ups Innovation Customer Experience 81

CX Journey

AUGUST 4, 2015

Image courtesy of Celestine Chua Do you think that the speed of innovation is too fast for your customers? Only 30% of respondents believed that improving people's lives was a catalyst for change/innovation, and only 24% felt innovation was driven by a desire to make the world a better place. or innovation? or just right?

Innovation 73

Innovation Social Media Government Business Growth 73

Customer Think

MAY 2, 2024

In the ever-evolving realm of digital marketing, social media continues to reign supreme as a powerhouse platform for engaging with audiences, building brand presence, and driving business growth. Let’s explore how to craft […]

Social Media 124

Social Media Business Growth Innovation 124

Intercom, Inc.

MARCH 16, 2018

For more advice on how you should be thinking about business, growth and innovation, download our book Intercom on Jobs-to-be-Done : The post Understanding direct and indirect competition appeared first on Inside Intercom. Some of these will compete with your brand and some will contradict it.

Start-ups 219

Start-ups Business Growth Innovation Sales 219

Totango

JANUARY 3, 2024

showcasing, in our opinion, our strength of strategy and product offering for enterprise businesses. These behaviors will guide our strategy as we continue to evolve and innovate. We are committed to continuous innovation and providing you with the businesses with best-in-class customer success software.

Business Growth 116

Business Growth Innovation AI Start-ups 116

Intercom, Inc.

APRIL 29, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. How one company proved the ROI of its engrossing video series. How to launch a content program during a crisis , with Joei Chan. AMA with Joei Chan.

Innovation 118

Innovation B2B Start-ups Education 118

Zendesk

MARCH 13, 2024

This means human agents can focus on what they do best: building relationships, resolving complex challenges, and applying innovation and creativity to move businesses forward.” “Our mission has always been to help businesses use AI to deliver joyful support experiences. To learn more about Ultimate, visit ultimate.ai.

AI 138

AI CX Business Growth Innovation 138

Ameyo Callversations

MAY 4, 2022

It provides an opportunity to include the innovations in the tech space and speeds up processes with unmatched agility. The post Leveraging The Benefits Of Cloud Communication For Business Growth? If you are looking for more details on cloud communications, get in touch with us. appeared first on Ameyo.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

ECXO

OCTOBER 23, 2024

By acting upon this valuable feedback, organizations can continuously refine their customer interactions and offerings, enhancing customer satisfaction and driving business growth. This helps organizations identify trends, sentiments, and areas for improvement. The post Customer Service + AI = Customer Success 3.0

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Create and innovate the envisioned products.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Create and innovate the envisioned products.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

C3Centricity

FEBRUARY 13, 2024

The Value of Continuous Improvement Continuous improvement is not just a strategy; it’s a mindset that drives business growth and success. In a world where customer expectations are continually evolving, companies that prioritize ongoing improvement can adapt, innovate, and remain competitive.

Social Media 118

Social Media Customer Feedback Innovation Customer Satisfaction 118

ECXO

JULY 26, 2023

Choose a solution that can handle large volumes of real-time data and scale with your business growth. We aim to educate executives, leaders, creator, innovators, investors, and CX practitioners and companies while generating a unified customer experience model responding to the European regional focus and challenges.

Predictive Analytics 296

Predictive Analytics Education Touchpoint CX 296

Intercom, Inc.

AUGUST 13, 2020

For the past twenty years, Yoli has been driving innovation and transformation in marketing at companies like Microsoft, eBay, and Points. Our Senior Managing Editor Fiona Lee sat down with Yoli to learn exactly how embracing a conversational mindset has accelerated the company’s growth.

Social Media 209

Social Media AI Sales B2B 209

Intercom, Inc.

AUGUST 26, 2020

. “A narrow focus on measures of customer experience or efficiency alone misses the bigger picture – good support is good business” As support leaders look to the coming year, many plan to address these hurdles head on and shed new light on their team’s contribution to business growth.

Customer Retention 233

Customer Retention Customer Satisfaction Customer Expectations Technology 233

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. This marriage of insights creates a powerful data relationship.

Business Growth 48

Business Growth Artificial Intelligence CRM ML 48

Adrian Swinscoe

NOVEMBER 28, 2023

Today’s interview is with John Devlin, CEO and co-founder of Ascensos, a leading customer management and contact centre solution provider that offers bespoke and innovative solutions […] The post Paul Weller, the Scots word ‘gallus’ and their relation to delivering an award-winning customer experience – Interview with John Devlin of Ascensos first (..)

Customer Experience 113

Customer Experience Innovation Artificial Intelligence Business Growth 113

Fonolo

OCTOBER 7, 2021

Technology limits posed obstacles to business growth for 25.7% The COVID-19 pandemic taught businesses that innovation is key to survival. Contact center leaders quickly realized their technology needed major upgrades as they shifted from in-person to virtual operations. of retail contact center leaders. Data security.

Contact Center 141

Contact Center Retail Customer Expectations Technology 141

Adrian Swinscoe

JANUARY 5, 2024

Today’s interview is with Phil Lewis and Claire Croft of Corporate Punk, an award-winning management consultancy that helps clients innovate and transform their business culture. Phil […] The post Are you doing change to people or with people?

Management Consulting 113

Management Consulting Innovation Business Growth Customer Experience 113

Aquire

AUGUST 30, 2021

Not innovative products but an innovative approach. Most people who want to make waves on the ecommerce scene look to try and provide innovative products and services, spending a lot of time and resources on it, only to find out later that the same products/services are already available on the market.

Sales 122

Sales Social Media Innovation Start-ups 122

eglobalis

DECEMBER 11, 2024

Asia-Pacific Sony (Japan): Sony experiments with various technological innovations and user interfaces to enhance its electronic products. By adopting a systematic and data-driven approach, companies can ensure their initiatives resonate with customers and drive sustainable business growth.

CX 213

CX Customer Journey Map Compliance Social Media 213

Intercom, Inc.

JULY 31, 2018

Intercom is committed to investing in our platform and supporting our partners because we know the potential for business growth is significant – for our partners and for us. We released a beta version of the features earlier this year to a small group of developers, including Typeform.

Start-ups 147

Start-ups Business Growth Innovation 147

Intercom, Inc.

NOVEMBER 7, 2018

It’s time for marketing and sales leaders to redefine tech stacks as growth stacks — the suite of tools that unlocks new ways of selling and better customer relationships. A suite of tools that creates new business growth. 3 tips for building a sales and marketing growth stack.

Sales 161

Sales Start-ups Customer Relationship Engineering 161

Customer Bliss

JANUARY 27, 2015

Reward and recognize employees for innovation, ingenuity and thinking on their feet. You release control so employees can innovate and solve problems. How Belief as a Core Competency Drives Business Growth. You trust prepared employees. You reinforce your belief in employees. It makes them human.

Innovation 82

Innovation Customer Relationship Business Growth Customer Feedback 82

Execs In The Know

FEBRUARY 6, 2024

These two revolutions have enhanced competitiveness, customer satisfaction, and business growth. Embracing TX could very well be the key to your business’s long-term success and relevance. Read and download the January 2024 issue of CX Insight magazine.

CX 102

CX Business Growth Technology Technology 102

ECXO

MARCH 24, 2024

Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. In a way, personalization can create a virtuous cycle of positive customer experience and business growth.

AI 156

AI Customer Experience Social Media Machine Learning 156

Execs In The Know

AUGUST 27, 2024

Today’s consumers have experienced firsthand the innovative approaches of leading brands, setting a new benchmark for all businesses. While some companies reduce staff, others face a shortage of agents due to business growth, challenges in finding qualified candidates, or difficulties in retaining existing staff.

CX 105

CX AI Contact Center Machine Learning 105

Intercom, Inc.

MARCH 25, 2021

It’s not about tackling problems as they pile up or chasing survey scores, it’s about building the foundation for customer-driven growth. Proactive experience, reliability, and innovation. Building Your Customer-Driven Growth Engine , a keynote by Jeanne Bliss. The five competencies: Customers as assets. It’s not about you.

CX 181

CX Start-ups Business Growth Engineering 181

Hodusoft

MAY 26, 2022

With an aim to change the way businesses operate and interact with their customers, we at HoduSoft have designed our auto dialer software that requires no manual dialing. It has made itself the first choice among businesses to build long-lasting customer relationships with unmatched customer service. About HoduCC, The FrontRunner.

Business Operations 98

Business Operations Contact Center Actionable Insights Innovation 98

CommBox

DECEMBER 20, 2022

A robust intent-driven AI engine that’s powered by an advanced machine learning algorithm to route inquiries to the best available agent when needed based on business logic, automated workflows and repetitive tasks, and manage routine communications. . Stay tuned for more innovation to come in 2023. . This is only the beginning.

CX 95

CX Machine Learning Engineering AI 95

Intercom, Inc.

MARCH 22, 2022

This means that you can reach prospects and customers when they’re already thinking of your business for more persuasive communications, and communicate with them in their preferred channel to deliver a better experience. Knowing your customers is the key to solid business growth. In business, growth is everything.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Zendesk

MAY 11, 2022

That’s why we’ve created Sunco Labs —a division of Zendesk focused on innovating conversational experiences. 68 percent of business leaders also recognized a direct link between employee service and business growth. Our lab experts will help your brand to research, design, and bring to life your conversational future.

CRM 98

CRM B2C Compliance Customer Relationship 98

Totango

APRIL 9, 2024

Foster alignment to unlock predictable growth The roundtable underscored that the path to unlocking predictable growth happens before the sale and relies on the meticulous alignment of objectives, goals and processes between CS and sales teams.

Sales 111

Sales Business Growth Innovation AI 111

Customer Bliss

DECEMBER 20, 2016

Our #1 goal is to earn customers’ business for life! Creating innovative cultures with empowered & passionate employees aligned to customers. Growing revenues and margins for high growth start-ups and turn-around situations. Educate and drive accountability for customer-driven growth in other areas (silos, etc.)

Net Promoter Score 0

Net Promoter Score Engineering NPS Education 0