Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. Lumoa’s intuitive interface and text analytics allowed everyone in the company to better understand customer sentiment, making NPS a more accessible and successful KPI.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. And once the survey responses start coming in, the tool centralizes the feedback, automates analysis using Text Analytics software , and provides detailed reports on a user-friendly dashboard.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

JULY 10, 2023

Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction. Encourage open-ended feedback and analyze it with Text Analytics software to understand top customer complaints and sentiments.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

FEBRUARY 24, 2022

Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue. The app helps you ask the right question to the right user using its innovative proprietary survey widget. It offers innovative predictive intelligence and analytics for a better quality of operations.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

NOVEMBER 26, 2024

SurveySensum – Platform Overview SurveySensum is an AI-enabled customer experience management software that provides end-to-end CX solutions that help you take prioritized actions impacting your bottom line and driving business growth. It helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

JULY 10, 2023

Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction. Encourage open-ended feedback and analyze it with Text Analytics software to understand top customer complaints and sentiments.

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. Analyzing this feedback using powerful text analytics , they discovered important insights. companies lose $136.8

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Use text analytics to understand common themes in customer comments. But when every bank strives to achieve the same, how can you get a competitive edge? This is where Net Promoter Score comes into play.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52