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Voice of the Future: How Speech Analytics is Reshaping CX

MattsenKumar

Reinforcing Compliance and Quality Measures Non-compliance can be costly in regulated industries. According to the Global Voice and Speech Analytics report, the most popular applications for S peech Analytics tools include sentiment analysis, risk and fraud detection, call monitoring, and sales and marketing tools.

CX 52
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Top Microsoft Forms Alternatives That Go Beyond the Basics

SurveySensum

Jotform Small to large businesses, freelancers, and healthcare or finance industries Pre-built, industry-specific templates Conditional logic Connect with CRMs, email tools & more Easy survey sharing via QR codes Paid plan starts at $34/month 4.7 And the best thing is, you get free CX consultation and hands-on implementation support.

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Market Research 101: What It Is, Why It Matters & How to Do It Right

SurveySensum

Spot Growth Opportunities Discover new markets, trends, and customer expectations and needs before your competitors do. Sustainable business growth, stronger customer loyalty, and a competitive edge. This also leads to better ROI on marketing campaigns, as you can focus on the most profitable customer segments.