Zendesk

JANUARY 18, 2022

While leaders navigate a constantly changing reality, they must keep thinking about how to drive their business forward. As many companies hold on deploying new initiatives until the outlook is more clear, they are eyeing where current investments can be made: such as in customer experience.

Customer Service 98

Customer Service Outlook Business Growth Customer Loyalty 98

Gainsight

APRIL 10, 2023

As a result, SaaS businesses are focussing on building durable businesses by keeping existing customers rather than acquiring new one. According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones.

B2B 59

B2B Outlook Customer Retention Omnichannel 59

SurveySensum

DECEMBER 24, 2024

Thats why you can seamlessly integrate any kind of platform that you use every day such as Outlook, Salesforce, Hubspot, Zendesk, Zapier, etc with SurveySensum. SurveySparrow SurveySparrow is an all-in-one platform that optimizes all the touchpoints in a customers journey with intelligent features and an omnichannel experience.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. And that’s why you’re here, isn’t it? Well, you’re in the right place!

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

OCTOBER 11, 2023

Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., The platform helps businesses act on customer feedback promptly, closing the feedback loop for improved customer satisfaction. Not just that, there are many more benefits that this tool offers and you can leverage.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

APRIL 5, 2022

That’s why you can seamlessly integrate any kind of platform that you use every day such as Outlook, SalesForce, Hubspot, Zendesk, Zapier, etc with SurveySensum. SurveySparrow is an all-in-one platform that optimizes all the touchpoints in a customer’s journey with intelligent features and an omnichannel experience. .

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

NOVEMBER 26, 2024

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. Data Collection and Feedback Mechanisms Qualtrics : It enables users to gather feedback from multiple channels which fosters an omnichannel feedback collection, ensuring that no insight is lost.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52