Retently

NOVEMBER 27, 2024

Demand for Innovation : Nearly 90% of Gen Z consumers express interest in technologies like AR and VR for shopping, showing a growing appetite for immersive, tech-enabled experiences. When customers feel understood, they’re more likely to return – and that’s a win for both customer satisfaction and business growth.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

SurveySensum

MARCH 19, 2025

Qualtrics, Microsoft Forms, and SurveySensum The Introduction Qualtrics is known for its predictive analytics and advanced surveys, while Microsoft Forms for its user-friendliness and simplicity. Let’s dive in and find out which platform Qualtrics or Microsoft Forms is the right choice for you. Ease of Use 8.4 Ease of Setup 7.6

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

ClearAction

SEPTEMBER 28, 2015

These mis-matches erode confidence and trust that are essential for relationship strength that yields business growth. It is a shift from silo management of VoC, references, predictive analytics, loyalty management, user experience design, customer service, and other facets of CXM. 5) CX Momentum for Company Growth.

CXM 105

CXM Customer Experience VOC Government 105

Gainsight

AUGUST 20, 2024

The Accelerating Adoption of AI in Customer Success AI’s journey from experimental technology to a practical tool has been rapid. Fast forward to the 2020s, AI is now an integral part of business, thanks to advancements like OpenAI’s ChatGPT, which have shifted AI from research labs to mainstream technology.

AI 52

AI Predictive Analytics Machine Learning Innovation 52

SugarCRM

SEPTEMBER 5, 2024

Customer relationship management (CRM) systems are increasingly important for business growth. That’s why custom CRM for businesses is tailored to meet your needs, unlike off-the-shelf solutions. AI and Machine Learning A custom CRM for business opens up predictive analytics for sales and customer behavior.

Business Growth 26

Business Growth CRM Data Entry Predictive Analytics 26

Lumoa

JANUARY 11, 2022

Here are some of the top reasons why NSP you should invest in NPS software: Minimizes Customer Churn Rate Business growth can be understood by measuring the inflow and outflow of the customers in the business. It will help you understand your customers and discover more valuable approaches to enhance your products or services.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

VOZIQ

NOVEMBER 20, 2023

To light your way, this month’s edition highlights a few thought-provoking content pieces that delve into the realms of generative AI, predictive analytics, and other strategies that are poised to reshape the landscape of recurring revenue businesses.

Predictive Analytics 52

Predictive Analytics Customer Retention Social Media AI 52

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. However, with technological advancements, now most companies operate in both spaces: in-store and online.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

SugarCRM

SEPTEMBER 10, 2024

For business continuity and customer service, a customer relationship management (CRM) system is essential. These systems help us to better understand our customers, managing key touchpoints and serving them better to drive business growth. Some may even use AI and predictive analytics for forecasting.

CRM 49

CRM Invoicing Predictive Analytics Manufacturing 49

Gainsight

APRIL 10, 2023

Customer Retention : According to Harvard Business Review’s 2022 Achieving Growth with Positive Product Experience report , 81% of the respondents strongly agree that a strong digital product experience positively impacts business growth. Good digital customer experience can improve customer retention rates.

B2B 59

B2B Outlook Customer Retention Omnichannel 59

Customer Bliss

MAY 4, 2017

In our conversation we discuss how specifically one goes about improving business to business customer experience. Tabitha Dunn currently serves as the Vice President of Customer Experience at Concur Technologies, an SAP company. About Tabitha. Love it when that happens.) Tabitha was a big part of that.

Customer Experience 64

Customer Experience Net Promoter Score B2B Invoicing 64

Intercom, Inc.

APRIL 15, 2021

“I’m seeing a lot of people and companies out there who are essentially patching their lack of strategy with an abundance of technology. Why MadKudu pivoted their company’s focus from churn risk detection to conversion prediction. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

AI 118

AI Start-ups B2B Predictive Analytics 118

Helpt

FEBRUARY 14, 2024

Diagnostic Analytics : Moving a step further, diagnostic analytics seeks to understand why something happened. Predictive Analytics : This type uses statistical models and forecast techniques to understand the future. It involves more in-depth data mining and correlations.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

SurveySensum

MAY 2, 2024

By minimizing customer dissatisfaction and enhancing the overall travel experience, Delta reduces churn rates and increases customer lifetime value, ultimately driving sustainable business growth and profitability. This is the future of closing the loop: technology-powered real-time responsiveness.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SugarCRM

AUGUST 1, 2023

However, a few questions still linger: How can you effectively use predictive AI within business operations? How do you incorporate such technologies into your sales reps’ daily operations Are there any tangible benefits of this technology when leveraged by sales departments?

AI 26

AI Sales Predictive Analytics Artificial Intelligence 26

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

eglobalis

FEBRUARY 24, 2025

In reality, CX is undergoing a dynamic transformationone where advanced AI offers powerful insights, yet it is the irreplaceable human expertise and strategic vision that truly build trust and drive sustainable growth. It is adapting and thriving, driven by technology, human expertise and a deeper understanding of customer dynamics.

CX 296

CX B2B AI Innovation 296

Hodusoft

JUNE 7, 2024

Technology and Tools The integration of advanced technology and tools is critical for today’s call centers and contact centers to ensure better efficiency and service quality. Scalability Scalability is the hallmark of every successful business.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SugarCRM

JULY 5, 2022

It’s a common term around the office too, from predictive and personalized marketing to sales forecasting and competitive intelligence. While AI technology has grown tremendously in prevalence and awareness, it’s still ambiguous enough that you may not know how to implement it immediately. How effective is predictive sales AI?

Sales 26

Sales AI Artificial Intelligence E-commerce 26

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. However, both tools come with their drawbacks like a steep learning curve and high costs, making it a less ideal choice for small to medium-scale businesses.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52