SurveySensum

NOVEMBER 6, 2023

For example, you can ask questions about different aspects of your business such as customer support, your B2B product, your website or app, retail, etc. → ‘On a scale of 0-10, how likely are you to recommend us to friends and colleagues based on the quality of our product?’ But this is not the only question to ask in an NPS survey.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

JANUARY 17, 2024

Amazon, a retail giant, revolves around customer satisfaction and convenience, as stated in its mission: “to be Earth’s most customer-centric company.” Tools like SurveySensum’s Text Analytics can greatly help analyze your survey responses. Analyze Solicited Feedback with Text Analytics!

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. It lets you create various surveys like NPS, CES, CSAT, etc.,

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

JULY 29, 2024

Overall, upselling is a powerful strategy to drive immediate sales, strengthen customer relationships, and support sustainable business growth. With that let’s understand how to find these opportunities to grow your business. This way you can drive significant revenue growth. How to Identify Upselling Opportunities?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score NPS Touchpoint 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

MARCH 27, 2024

Hence, customer feedback is a valuable source of actionable insights that can drive business growth and enhance overall competitiveness. 12 Ways to Collect Customer Feedback Collecting customer feedback is crucial for understanding your audience, improving user experience, and making informed business decisions.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

SurveySensum

DECEMBER 13, 2024

This customer feedback platform helps you create surveys like NPS, CES, CSAT , Product, Onboarding, CSI, etc, across industries like SaaS, Retail, Automotive, etc in order to derive insights and take relevant action for business growth. Advanced Text Analytics software to identify trending customer complaints.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. If you’re in retail, questions might target product quality, variety, and the shopping experience.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

MAY 19, 2023

This CX metric has the ability to gauge customer loyalty and predict business growth. For instance, a credit card company might have a different NPS score compared to retail banks or wealth management firms. Use text analytics to understand common themes in customer comments.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

NOVEMBER 25, 2024

For example, it is an ideal choice for businesses with big budgets as it can be expensive for small to medium-scale businesses. Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Source : G2 , Medallia Review, Mar 03, 2023 3.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

SurveySensum

MARCH 14, 2025

Spot Growth Opportunities Discover new markets, trends, and customer expectations and needs before your competitors do. Sustainable business growth, stronger customer loyalty, and a competitive edge. They are often conducted in person at a location convenient for the participant, such as a home, office, or retail setting.

Social Media 52

Social Media Non-Profits E-commerce AI 52