Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. A well defined sales strategy is your path to meaningful, sustainable growth. Get it right and watch your company’s growth trajectory go up and to the right. Go without one and risk seeing your business flame out.

Sales 177

Sales Start-ups Gaming Education 177

Totango

JANUARY 2, 2024

To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey. She also discussed the importance of CS having a good relationship with the Sales Operations team.

Business Growth 106

Business Growth Customer Journey Map Gaming Sales 106

Intercom, Inc.

MARCH 17, 2021

Jean-Bernard Baptiste is a Senior Manager of Customer Support at HubSpot , a platform built to enable business growth across marketing, sales, and customer service. The post Success at scale: HubSpot’s Jean-Bernard Baptiste on unlocking business growth through great customer experiences appeared first on Inside Intercom.

Business Growth 138

Business Growth Customer Experience Start-ups Social Media 138

Totango

JULY 1, 2022

Cultivating customer loyalty requires a larger investment: where B2C SaaS customer service issues and loyalty programs may be handled entirely through automation or tech support and sales staff, B2B customers may require automated and manual support from a customer success team.

Customer Loyalty 114

Customer Loyalty Business Growth B2B Net Promoter Score 114

ECXO

DECEMBER 4, 2024

In contrast, customer success in manufacturing leans heavily on relationship-building, product reliability, and post-sales support. By understanding these contrasts, businesses can tailor their customer success initiatives to align with industry-specific demands, ultimately enhancing the customer experience and driving business growth.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

ECXO

OCTOBER 23, 2024

By acting upon this valuable feedback, organizations can continuously refine their customer interactions and offerings, enhancing customer satisfaction and driving business growth. Result : Sephora reported an 11% increase in sales per visit after implementing AI-driven personalization. ·

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

Retently

NOVEMBER 27, 2024

Measuring Success: Metrics to Monitor Conclusion Did you know that global ecommerce sales are expected to hit a jaw-dropping $8.1 With the industry growing at lightning speed, brands face a golden opportunity to scale like never before – but it’s not as simple as setting up a website and waiting for sales to roll in. trillion by 2027

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time.

Sales 114

Sales Business Growth Innovation AI 114

Lumoa

APRIL 4, 2023

Analyzing such data helps businesses learn the ins and outs of their target audience—and a company that knows its audience can further its own growth. Even with such a simple explanation, it’s clear to see how conducting a customer profile analysis can result in business growth.

Business Growth 78

Business Growth Customer Retention Customer Survey Sales 78

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. Marketing and sales.

Business Growth 71

Business Growth CRM Social Media Sales 71

Aquire

AUGUST 30, 2021

Increasing online sales is the key goal of most businesses, regardless of their size. Whether you run a small retail business or are employed by an ecommerce giant like Google, boosting sales through online channels takes the same level of effort and dedication. As a result, it’s necessary to have closeout sales.

Sales 122

Sales Social Media Innovation Start-ups 122

SugarCRM

NOVEMBER 26, 2024

Azimut Direct , a fintech company based in Italy, encountered significant challenges in managing its sales operations and gaining comprehensive visibility into its customer data. By connecting companies with institutional investors, Azimut Direct supports SMEs in raising the capital they need for growth and development. Book Demo 3.

Sales 52

Sales CRM Data Entry Customer Relationship Management 52

Customer Think

MARCH 1, 2023

In the early 2000s, McDonald’s was facing declining sales and customer satisfaction due to increased competition from other fast food chains and changing consumer preferences. These meetings allowed franchisees to […]

Business Growth 78

Business Growth Customer Satisfaction Sales Customer Loyalty 78

ECXO

APRIL 28, 2021

Customer Success – Sowing the Seeds for Mutual Growth. While the role of customer success is not new, it has rapidly become mainstream as companies now recognize its contribution to business growth. These insights are hydrating products, services and content to continually nurture customers for sustained growth.

B2C 290

B2C CX B2B Business Growth 290

Intercom, Inc.

NOVEMBER 18, 2019

. “Business leaders saved an average of $300,000 in 2019 from their chatbots” The lede? Business leaders saved an average of $300,000 in 2019 from their chatbots, with the greatest impact occurring across support and sales teams. The ROI of sales chatbots. Let’s break it down. The ROI of support chatbots.

B2C 42

B2C Sales B2B Start-ups 42

CommBox

SEPTEMBER 13, 2021

Businesses are widely deploying AI-powered service chatbots to improve customer service and increase sales. According to business leaders, chatbots increase sales by an average of 67%. Considering these facts, one possible way to generate sales is to use chatbots to enhance your customer experience. Dreamstime.com.

Sales 98

Sales AI Healthcare Omnichannel 98

Intercom, Inc.

SEPTEMBER 25, 2018

The number of tools used by sales and marketing teams only continues to grow, and with that expansion of options, it is more crucial than ever that you ensure your budget and time is being spent on the right tools. They surface the most useful analytics and data to help you maximize Intercom’s impact on your business.

Sales 91

Sales Actionable Insights Business Growth 91

Gainsight

OCTOBER 22, 2018

It checked all the boxes for me—strategic thinking, working collaboratively, creativity, working with sales, and above all a total focus on giving the customer a great experience. The client doesn’t need to understand the differences between Sales and Support and Service and CSM and Marketing. The New Sales and Marketing.

Sales 95

Sales Age of the Customer Start-ups Customer Acquisition 95

Totango

NOVEMBER 21, 2024

In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. The Evolution of Customer Success and Post-Sales Gone are the days when customer success was merely about putting out fires.

AI 62

AI Gaming Actionable Insights Sales 62

Intercom, Inc.

AUGUST 13, 2020

Brands that have learned to engage in conversations with – and not just talk at – their customers have reaped the rewards of climbing sales and enduring loyalty. Our Senior Managing Editor Fiona Lee sat down with Yoli to learn exactly how embracing a conversational mindset has accelerated the company’s growth.

Social Media 209

Social Media AI Sales B2B 209

Intercom, Inc.

MARCH 23, 2022

Because Intercom is a single connected platform, the responses to survey questions are added to the customer profile, which can automatically trigger workflows elsewhere – now, sales, marketing, and support teams will have far more context and information available when they interact with customers. We heard from our incredible customers.

Sports 220

Sports Business Growth Omnichannel Gaming 220

Intercom, Inc.

NOVEMBER 7, 2018

Tech stacks are the backbone of modern sales and marketing operations. But, too often sales and marketing tech stacks are cobbled together from existing tools and workflows that have organically developed over time. A suite of tools that creates new business growth. 3 tips for building a sales and marketing growth stack.

Sales 161

Sales Start-ups Customer Relationship Engineering 161

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Sales 223

Sales Start-ups Engineering Finance 223

SurveySensum

JUNE 24, 2023

Increases Profitability and Business Growth Good customer experience plays a crucial role in customer loyalty, resulting in low churn and lower retention costs, which ultimately increase the profitability of a business.

Customer Satisfaction 52

Customer Satisfaction Business Growth Net Promoter Score Text Analytics 52

ClearAction

AUGUST 19, 2020

Most meaningful for marketing / sales. Assumes satisfaction is sufficient toward growth. Assumes all 3 factors must co-exist for reliable growth. Most meaningful for marketing / sales. Closing the brand-customer gap (marketing/sales promises = ops delivery). Tends to stimulate score begging: give us a 10.

Customer Experience 174

Customer Experience CX NPS Voice of the Customer 174

Fonolo

SEPTEMBER 14, 2021

Knowing exactly what your customers want and don’t want will help you to maximize your call center’s customer care, leading to growth and revenue opportunities for your business. In fact, customer service is now seen as one of the main growth drivers for businesses, alongside sales and marketing. DID YOU KNOW?

Customer Service 142

Customer Service Business Growth Customer Feedback Customer Satisfaction 142

Retently

MARCH 11, 2025

Their work directly impacts business growth by reducing complaints, improving support efficiency, and enhancing customer retention, they drive higher revenue and lower churn. CX Managers arent just fixers but business growth drivers. Can we automate responses without losing that personal touch?

CX 115

CX Customer Experience Net Promoter Score NPS 115

SugarCRM

APRIL 14, 2022

Optimizing customer engagement and experience continues to be a key focus for sales and marketing leaders today, so our second Global Research Report hones in on the most significant challenges they face. ” 54% of sales leads generated by marketing are deemed to be either poorly qualified or underqualified. .

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Intercom

JANUARY 20, 2025

Scale your support 24/7 across channels Scaling customer service alongside business growth has traditionally been a tricky balance for fintech businesses to strike. Find out more and get in touch with our Sales team here. Keen to get started?

Customer Service 91

Customer Service Compliance AI Education 91

Zendesk

FEBRUARY 23, 2022

That’s the kind of data your sales team needs to close deals. We partnered with ESG to survey 3,500 business leaders, including 912 senior sales leaders across all market segments from SMBs to enterprise. You’ll learn: Why silos are a risk to business growth. Organizations that connect sales and service are 6.7x

Sales 52

Sales Gaming Business Growth Innovation 52

Totango

MARCH 19, 2021

The traditional customer journey infographic envisioned the customer’s experience from a sales and marketing standpoint, visualizing a funnel marking the steps from a lead acquisition through a sale, also known as the buyer’s journey. Keep in mind that onboarding can also begin in the presales process.

Customer Retention 126

Customer Retention Sales Business Growth 126

Intercom, Inc.

MARCH 16, 2021

. “Keep open lines of communication with every customer-facing team so you can share critical insights that drive business growth” Your support team is in a unique position – you know your customers’ pain points, questions, and desires better than anyone else. Create a customer feedback loop.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

ECXO

MARCH 21, 2023

By incorporating these pillars into your customer experience culture, you can create a holistic approach to both customer and employee experience that fosters customer loyalty, retention, and ultimately drives the ultimate mix of adoption and business growth. This should align with your company’s overall business strategy.

Customer Experience Maturity Model 295

Customer Experience Maturity Model B2B CX Customer Experience 295

Intercom, Inc.

MARCH 22, 2022

But for any business, engagement isn’t just one team’s responsibility: every team needs to work together in order to create the seamless, efficient experiences that customers demand. “In In order to reap these business benefits, it’s clear that customer engagement needs to be at the center of everything you do”.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Intercom, Inc.

MAY 13, 2022

Useful for brands both large and small – as well as for B2C and B2B marketers – leads are vital to a business’ growth and sustainability, but many companies struggle with how to generate solid, actionable customer leads. . Captured leads are usually funneled from lead generation software tools into sales and marketing databases.

Social Media 118

Social Media B2C B2B Sales 118

RateMyService

SEPTEMBER 29, 2023

In today’s hyper-competitive business environment, accelerating sales growth is not just about numbers; it’s about cultivating a customer-centric approach. Achieving sustainable sales growth is paramount in today’s fiercely competitive business landscape. Remove barriers that inhibit the closing of sales!

Sales 52

Sales Customer Experience Customer Satisfaction CX 52

Intercom, Inc.

MARCH 16, 2018

For more advice on how you should be thinking about business, growth and innovation, download our book Intercom on Jobs-to-be-Done : The post Understanding direct and indirect competition appeared first on Inside Intercom. Some of these will compete with your brand and some will contradict it.

Start-ups 219

Start-ups Business Growth Innovation Sales 219