SurveySensum

DECEMBER 24, 2024

SurveySensum SurveySensum is an AI-enabled customer experience management platform that enables businesses of all sizes and industries to gather customer feedback, analyze it, and take prioritized action to improve customer satisfaction and loyalty. and identify the sentiments to make intelligent decisions on time. And not just that.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Key Takeaways If you’re a small or medium business, look for an affordable, easy-to-use tool that can grow with you.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Retently

JANUARY 13, 2019

Net Promoter Score® (NPS®) is usually correlated with a business’ growth potential – and for good reason. Feedback Sentiment Analysis. You can gain proper sentiment analysis from survey responses (which is why we recommend doing it when analyzing NPS survey data), customer reviews and social media interactions.

NPS 72

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction 72

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. SurveyMonkey : SurveyMonkeys text and sentiment analysis is a paid feature that is available only on certain plans and packages. with the help of AI and ML.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Zonka Feedback

OCTOBER 1, 2022

Collecting regular Product Feedback and making product developments and improvements accordingly can help you attain business growth and develop world-class products. Do a good Sentiment Analysis of your customers and try to understand what they feel about the experience they get using your product and service.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

SEPTEMBER 19, 2024

For advanced professionals, the tool is equipped with AI-enabled and advanced capabilities like text and sentiment analysis, cross-tab analysis, survey logic , and role-based analytical dashboards. Best Features : The platform provides detailed reports and performance analytics for better decision-making.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Retently

JULY 28, 2019

Tech maturity of customer success teams who automate their key processes strongly correlates to significant business growth. If you find out that some of your Promoters are social media influencers, make sure to ask them to write a post or make a video about your product too. Automate the feedback loop.

Customer Feedback 85

Customer Feedback Sentiment Analysis NPS Customer Experience Management 85

SurveySensum

MARCH 10, 2023

According to Zendesk , a shocking 82% of customers stop doing business with a company after receiving terrible customer service. This not only results in lost revenue, the negative reviews, and social media posts can damage your brand’s reputation, ultimately affecting your bottom line.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

Lumoa

FEBRUARY 14, 2024

The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Highlight your most valuable customers on your social media and website.

Customer Experience 78

Customer Experience ML Social Media CX 78

Gainsight

JULY 30, 2024

This is useful for predicting business growth. A high NPS is indicative of a healthy customer base that can drive organic growth through referrals, which is a cost-effective way to increase market share. Social listening can help detect problems before they escalate, as well as capture positive feedback for marketing strategies.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

SEPTEMBER 12, 2022

Social media. Social media polls and social media listening can help give a clear picture of what customers are feeling and talking about a business. Also, social media channels like Facebook and Twitter have built-in poll tools that help you gather customer feedback. Request a Demo.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis NPS 52

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on. How to Choose the Right Customer Feedback App?

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Choose the right one depending on your business goals and needs. There are many kinds of customer feedback tools offering multiple features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

JUNE 19, 2023

This boosts customer satisfaction and business growth. Here are some tips – Automate repetitive tasks such as chats, social media monitoring, automation, email automation, etc to make the whole process smoother and faster. This shows how important a customer-centric company is to business growth.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

MAY 2, 2024

By minimizing customer dissatisfaction and enhancing the overall travel experience, Delta reduces churn rates and increases customer lifetime value, ultimately driving sustainable business growth and profitability. Take TechStore, a tech retailer whose social media was ablaze with complaints about their clunky, outdated POS system.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. These allow businesses to prioritize areas that need attention based on root causes or impact.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. It is because a high NPS means satisfied customers who are more likely to make repeat purchases and refer others to your business. Here are the steps you can start with.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. It is because a high NPS means satisfied customers who are more likely to make repeat purchases and refer others to your business. Here are the steps you can start with.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

Lumoa

AUGUST 8, 2023

Whether it be through surveys, focus groups, or even social media, businesses have access to valuable feedback on their products and services. Collecting survey responses is like gathering ingredients, but without proper analysis, the survey results are like raw ingredients that haven’t been cooked or seasoned yet.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

APRIL 5, 2022

It offers you a text and sentiment analysis tool that helps you identify the customer sentiments and the top complaints so that you can resolve their issues to enhance the customer experience. AI Sentiment Analysis. and identify the sentiments to make intelligent decisions on time. . And not just that.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SugarCRM

MARCH 28, 2024

Using sentiment analysis, manufacturers can identify at-risk customers and deploy proactive strategies to address customer concerns and revitalize engagement levels. Elevate Customer Engagement With a Robust CRM Customer engagement is critical for all businesses, not just manufacturing ones.

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Best Features: Multi-Channel Feedback Collection: Medallia enables users to collect input from email, social media, web, in-app, messaging, and other connected devices. Request a Demo 11.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

AUGUST 3, 2023

Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution. Best Features: Medallia allows you to collect feedback through various channels, including surveys, social media, and in-app feedback, giving you a holistic view of customer sentiment.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 24, 2023

Ultimately, this can lead to increased customer loyalty, positive word-of-mouth, and business growth. When you receive positive reviews, it’s important to capitalize on them to enhance your business’s reputation. And now comes – How to identify the key touchpoints?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SugarCRM

OCTOBER 11, 2022

Sentiment Analysis takes the guesswork out of the picture, flagging at-risk accounts without making you sift through individual emails and interactions. With the ability to integrate with your everyday tools, from email and calendars to online meetings and social media apps, you can ensure you’ll never miss another sales opportunity.

Sales 26

Sales Artificial Intelligence Sentiment Analysis Social Media 26

SurveySensum

NOVEMBER 26, 2024

SurveySensum – Platform Overview SurveySensum is an AI-enabled customer experience management software that provides end-to-end CX solutions that help you take prioritized actions impacting your bottom line and driving business growth. How is SurveySensum different from Qualtrics and Medallia? However, this comes at an additional cost.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

MARCH 14, 2025

Spot Growth Opportunities Discover new markets, trends, and customer expectations and needs before your competitors do. Sustainable business growth, stronger customer loyalty, and a competitive edge. Why it matters : Identifies the most effective marketing channels (social media, email, TV, etc.)

Social Media 52

Social Media Non-Profits E-commerce AI 52

SurveySensum

NOVEMBER 25, 2024

It provides software solutions that allow companies to collect feedback from customers through various channels such as surveys, social media, email, and website interactions. For example, it is an ideal choice for businesses with big budgets as it can be expensive for small to medium-scale businesses.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52