Lumoa

JANUARY 11, 2022

Here are some of the top reasons why NSP you should invest in NPS software: Minimizes Customer Churn Rate Business growth can be understood by measuring the inflow and outflow of the customers in the business. You can easily identify the topics that drives your NPS score up and down. Promotoer.io

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

MARCH 19, 2025

No additional training is required to get started. Customization Without Extra Costs : Get advanced customization features without paying a premium, making it perfect for businesses of all sizes. What is Microsoft Forms Platform Overview Microsoft, widely recognized and used by both individuals and businesses.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Key Takeaways If you’re a small or medium business, look for an affordable, easy-to-use tool that can grow with you.

NPS 105

NPS B2B Net Promoter Score Actionable Insights 105

SurveySensum

APRIL 28, 2025

But what is VOC, why is it crucial, and how can you leverage it to improve customer satisfaction and business growth? This also enables them to foresee customers demands for the near future so that they can start working on it in advance. Discover the true voice of your customers with SurveySensums AI-powered analysis.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

ECXO

MARCH 24, 2024

Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. In a way, personalization can create a virtuous cycle of positive customer experience and business growth.

AI 156

AI Customer Experience Social Media Machine Learning 156

Zendesk

JULY 13, 2022

Instead of drawing a line in the sand , now is the time to bring your employees to the collaboration table and start problem-solving. Here are a few things you should know to get started. If you don’t treat them well, it will show up in their work. Or it’ll show up on TikTok. What is employee experience?

Start-ups 98

Start-ups Sentiment Analysis Education CX 98

Retently

JANUARY 13, 2019

Net Promoter Score® (NPS®) is usually correlated with a business’ growth potential – and for good reason. Feedback Sentiment Analysis. You can gain proper sentiment analysis from survey responses (which is why we recommend doing it when analyzing NPS survey data), customer reviews and social media interactions.

NPS 73

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction 73

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. It integrates seamlessly with tools like Salesforce , SAP, HubSpot, and Tableau, enabling businesses to combine feedback with operational data.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

JULY 28, 2019

Tech maturity of customer success teams who automate their key processes strongly correlates to significant business growth. However, workflow scenarios would give you a hand allowing you to automatically start conversations with upset customers whenever they leave negative feedback and take immediate action to address their issues.

Customer Feedback 86

Customer Feedback Sentiment Analysis NPS Customer Experience Management 86

SurveySensum

SEPTEMBER 19, 2024

For advanced professionals, the tool is equipped with AI-enabled and advanced capabilities like text and sentiment analysis, cross-tab analysis, survey logic , and role-based analytical dashboards. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

AUGUST 9, 2022

Qualtrics is a leading survey tool that businesses use to survey their customers. It helps you create and launch surveys quickly and collect important analytics to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. . 5 – Text & Sentiment Analysis.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on. Yes Yes Starts at $99/month 4.6

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

Retently

SEPTEMBER 6, 2018

Measured every quarter or just after a major transaction, NPS© shall give your business the ability to capture valuable feedback at any moment in the customer lifecycle. This brings up an interesting question: Is it better to survey customers on a regular basis, such as for instance bi-annually, or after an important event or transaction?

NPS 68

NPS Net Promoter Score Actionable Insights Sentiment Analysis 68

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Choose the right one depending on your business goals and needs. Easy to set up surveys. Pricey for small businesses. Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Zonka Feedback

OCTOBER 1, 2022

Collecting regular Product Feedback and making product developments and improvements accordingly can help you attain business growth and develop world-class products. So you should deliberately set up a good feedback collection and management system and provide your customers with enough opportunities to share feedback.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

OCTOBER 11, 2023

Customer Review Source Pricing You just have to pay for the number of responses you want and its basic plan starts at $99/month. Create Any Type of Survey on SurveySensum – Sign Up for Free 2. Its user-friendly interface and robust feature set make it a game-changer in enhancing customer experience and driving business growth.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. So, how can your business win over this growing contingent of experience-focussed customers? Reviewing your existing CX strategy is a good place to start.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

APRIL 5, 2022

And they start looking for SurveyMonkey Alternatives. Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . The basic plan starts at $49/month for 250 responses.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

MARCH 10, 2023

” – and an open-ended follow-up question asking ‘why’, you can gain valuable insights into your customers’ expectations and experiences. Let’s get started. Consider using an AI tool like SurveySensum’s Text and Sentiment analysis to analyze your feedback.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Determine Your Objectives When crafting a survey, start by clarifying the purpose of gathering customer feedback.

Customer Feedback 96

Customer Feedback Net Promoter Score Customer Satisfaction NPS 96

Lumoa

AUGUST 8, 2023

Customers are an integral part of any business’s success. Collecting survey responses is like gathering ingredients, but without proper analysis, the survey results are like raw ingredients that haven’t been cooked or seasoned yet. Unfortunately, these can be tiring to fill out from a users perspective.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

APRIL 21, 2023

A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5) 5) Yes Yes Email support Jotform Starts at $34 per month 4.7 (5) Typeform Start at $25 per month 4.5 (5) SurveyMonkey Start at $20 per month 4.4 (5)

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

FEBRUARY 24, 2023

So, let’s get started! This underscores the importance of keeping your online resources up-to-date. Ultimately, this can lead to increased customer loyalty, positive word-of-mouth, and business growth. To ensure customer satisfaction, it is essential to follow up with them. ” can go a long way.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SurveySensum

SEPTEMBER 12, 2022

Why is every business focusing and recommending to focus on it? And even if one like to start working on it, what is the first place to start? Website surveys (Forms and pop-ups). There could be instances when the customer might be disappointed when the product is not available or the service is not up to the mark.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis NPS 52

Hodusoft

FEBRUARY 16, 2024

So, let’s get started. I n the early stages, Internet Telephony Service Providers relied on connecting to the Internet through a local telephone connection linked to an analog adapter, facilitating connectivity to local service providers via a dial-up connection. Adapting to changing call volumes and business growth.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Technology 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. So, let’s start by understanding what is employee feedback and why businesses need to focus on it.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

MAY 2, 2024

Micro-Interactions, Macro Impact A simple “thank you” email after a purchase, a quick follow-up call after a service call, or a personalized product recommendation based on feedback – these seemingly small gestures hold immense power. They show customers they’re not just transactions but valued individuals.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

MARCH 26, 2024

The paid subscription starts at $99 per month. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 6. It provides a sentiment analysis tool and word cloud generator.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

The paid subscription starts at $99 per month. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 6. It provides a sentiment analysis tool and word cloud generator.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

Retently

DECEMBER 11, 2024

Follow up on negative responses to uncover root causes and drive improvements. Lets start with the basics what exactly is CSAT ? Because happy customers stick around, and loyal customers fuel business growth. Pro Tip : Pair binary questions with conditional follow-ups to gather more detailed insights. Thats huge!

Touchpoint 93

Touchpoint Actionable Insights Start-ups Customer Satisfaction 93

SurveySensum

NOVEMBER 26, 2024

Let’s start with Qualtrics. SurveySensum – Platform Overview SurveySensum is an AI-enabled customer experience management software that provides end-to-end CX solutions that help you take prioritized actions impacting your bottom line and driving business growth. How is SurveySensum different from Qualtrics and Medallia?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

MARCH 24, 2025

So, instead of launching the one-time survey, NPS tracking helps businesses spot patterns, address pain points in real-time, and make data-driven decisions to improve customer relationships. Predicts Business Growth : Higher NPS means more loyal customers who drive referrals and repeat business. But is it important?

NPS 52

NPS Text Analytics Customer Loyalty Sentiment Analysis 52

SurveySensum

NOVEMBER 25, 2024

End-to-end feedback management In-built survey templates Seamless Integrations Contact Management AI-enabled text and analytics software Role-based analytical dashboard Advanced analytical reporting capabilities Starts at $99/per month 4.7 Integrate with popular platforms like Slack, Shopify, Salesforce, Zendesk, etc. $17/month 17/month 4.7

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

APRIL 18, 2025

Its a good tool for basic surveys and quizzes, but the moment you need advanced customization, deeper analytics, or seamless integrations, things start to fall apart. Your surveys change in real-time based on past responses using smart logic, providing appropriate follow-up questions. Microsoft Forms worksuntil it doesnt. No thanks.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52