SurveySensum

MARCH 27, 2024

Customer feedback can be collected through surveys, reviews, social media interactions, direct conversations, and other channels. It plays a crucial role in helping businesses understand customer needs, identify pain points, and make informed decisions to enhance products or services.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

OCTOBER 20, 2023

By maintaining the product feedback loop, you will not only gain happy users but also get positive reviews, and referrals, leading to overall business growth and success. Use Text Analytics software. The product feedback loop plays a crucial role in addressing their needs and concerns, thereby boosting customer retention.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

AUGUST 30, 2024

Leverage AI capabilities like machine learning and text analytics with SurveySensum, to analyze your customer data, derive insights, and tailor your offerings to exceed customer expectations. Understand their priorities and look for opportunities to provide them with advice and offers that will suit their needs.

Customer Experience Management 52

Customer Experience Management Customer Experience Omnichannel Text Analytics 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

JANUARY 13, 2019

Net Promoter Score® (NPS®) is usually correlated with a business’ growth potential – and for good reason. You can gain proper sentiment analysis from survey responses (which is why we recommend doing it when analyzing NPS survey data), customer reviews and social media interactions.

NPS 72

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction 72

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

DECEMBER 13, 2024

5 SurveySparrow $19 per month Free trial Help page, Email, social media channels, phone support 4.4/5 5 Formstack $50 per month Free trial Resource page, Email, phone support, social media channels, help center 4.4/5 Advanced Text Analytics software to identify trending customer complaints.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

JULY 2, 2024

Multi-channel feedback Customers today interact with businesses through multiple channels such as email, social media, phone, chat, and in-person interactions. Qualtrics Offers innovative predictive intelligence and analytics for a better quality of operations. Yes Yes Starts at $99/month 4.6

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. These allow businesses to prioritize areas that need attention based on root causes or impact.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Text Analytics : This feature helps analyze open-ended text responses from survey participants. The tool is suitable for businesses of all sizes and industries. Request a Demo 11.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 22, 2023

Off-Site Feedback Outreach Social Media : There are around 4.62 billion active social media customers. That’s why use your social media accounts as virtual community bulletin boards. Here’s what you can do – Leverage the power of the text analytics tool. Without any manual coding!’

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

JULY 10, 2023

These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. Engaging with customers through social media and email marketing. Modern shoppers have evolving expectations influenced by various factors.

Retail 52

Retail Customer Service E-commerce Social Media 52

Lumoa

AUGUST 8, 2023

Whether it be through surveys, focus groups, or even social media, businesses have access to valuable feedback on their products and services. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

OCTOBER 26, 2023

A high repurchase intention suggests that your product or service has met or exceeded customers’ expectations, leaving them satisfied and eager to continue doing business with your brand. To truly understand customer satisfaction, businesses rely on KPIs. Now, let’s look at the 5 KPIs to measure the satisfaction of the customers.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

SEPTEMBER 13, 2023

And once the survey responses start coming in, the tool centralizes the feedback, automates analysis using Text Analytics software , and provides detailed reports on a user-friendly dashboard. Best Features: Manage feedback from various sources like email, chat, phone, and social media in one place.

Manufacturing 52

Manufacturing B2B Compliance NPS 52

SurveySensum

JULY 10, 2023

These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. Engaging with customers through social media and email marketing. Modern shoppers have evolving expectations influenced by various factors.

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. Analyzing this feedback using powerful text analytics , they discovered important insights. companies lose $136.8

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

FEBRUARY 24, 2022

They always prefer to provide their feedback through multiple channels such as email, SMS, social media, and website. . Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue. Customers are the undisputed factor that drives your business growth.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

MARCH 14, 2025

Spot Growth Opportunities Discover new markets, trends, and customer expectations and needs before your competitors do. Sustainable business growth, stronger customer loyalty, and a competitive edge. Why it matters : Identifies the most effective marketing channels (social media, email, TV, etc.)

Social Media 52

Social Media Non-Profits E-commerce AI 52

SurveySensum

NOVEMBER 26, 2024

SurveySensum – Platform Overview SurveySensum is an AI-enabled customer experience management software that provides end-to-end CX solutions that help you take prioritized actions impacting your bottom line and driving business growth. How is SurveySensum different from Qualtrics and Medallia?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

It provides software solutions that allow companies to collect feedback from customers through various channels such as surveys, social media, email, and website interactions. For example, it is an ideal choice for businesses with big budgets as it can be expensive for small to medium-scale businesses.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52