Experience Investigators

APRIL 23, 2024

By following these steps and focusing on the right metrics, we can demonstrate the tangible value of investing in customer experience to our leadership, ensuring continued investment and focus on initiatives that drive real business growth and customer happiness.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Gainsight

APRIL 18, 2022

Your reward will be the privilege of generating results that serve the company’s customer teams, go-to-market motion, and overall business growth. Creating an effective customer health dashboard is a team sport and the season is perpetual. Be prepared to iterate on improvements quarterly as your company and customers change.

Sports 52

Sports Start-ups Touchpoint Business Growth 52

Retently

APRIL 5, 2024

Nike’s SoHo flagship store is not just about buying products, but an immersive experience where sports enthusiasts can engage with the brand in an interactive environment. This highlights the importance of customer retention for business growth.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Intercom, Inc.

MARCH 11, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. And I got into that at an opportunity doing some volunteer work, where I was project managing a large sports festival. The Future of Support Has Arrived: It’s Conversational , a report by Intercom. And I really loved it.

B2C 118

B2C B2B Social Media Start-ups 118

ClearAction

JULY 29, 2018

It’s how the business is run: What are we doing to maximize the value of what customers are getting from us?” Trust drives business growth. Sporting environments requiring teamwork and a trust mindset can contribute a lot to customer-centricity.” ” — Chris Brown, CEO of MarketCulture.

Finance 48

Finance Sports NPS Customer Retention 48

ClearAction

OCTOBER 1, 2018

And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. Deploying the whole CXM system at a basic level within a year is similar to what you’d do in establishing a new sports team.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

ProProfs

MAY 4, 2023

But before we learn about this uniquely powerful employee engagement strategy , let’s understand what employee engagement is and why it’s super-important for business growth. You can create your fun employee engagement quizzes on various subjects, such as: Pop culture topics, such as movies , music , sports , fashion , etc.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

Intercom, Inc.

MARCH 29, 2022

Hopefully you can use them to create better relationships with customers and help drive business growth. “In In the future, we think business will depend on ongoing relationships, not on transactional ones. And so the winners will be those businesses that focus on truly, genuinely building personal relationships”.

Start-ups 118

Start-ups Innovation Sales Legal 118

Qualtrics

JUNE 6, 2019

Follow Heidi for her insights into marketing one of the biggest sports organizations in the world. ( @Heidi_Golightly ). . Follow Keith for his thoughts on marketing, sustainable business growth, and new technology. ( @keithweed ). He’s also a lover of all things visual and a future thinker.

Transportation 33

Transportation Entertainment Sports Social Media 33

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods. companies lose $136.8

Retail 52

Retail Customer Feedback CX Social Media 52

Intercom, Inc.

APRIL 1, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. That is race, gender, culture, capacity, capability, different regions of the world, age, sports activities, livelihood, anything that makes up diversity. It’s a community effort, both on Wikipedia and in the world.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

Qualtrics

APRIL 14, 2021

The benefits of a great B2B CX program can be reduced churn and increased business growth. The company’s 100 brands support structures ranging from schools to sports arenas. The business decided to innovate and be creative about how it managed the views of its customers and company performance.

B2B 26

B2B Close the Loop CX B2C 26

C3Centricity

JANUARY 10, 2025

The post draws parallels to the principle of marginal gains used in elite sports: tiny enhancements in diverse areas can lead to an outsized overall impact. To implement atomic change successfully, it is suggested to: Define a clear vision and metrics so that each small improvement is purposeful.

Sports 62

Sports Business Growth CX Actionable Insights 62