Totango

JANUARY 2, 2024

In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth. Need help getting started? She also discussed the importance of CS having a good relationship with the Sales Operations team.

Business Growth 106

Business Growth Customer Journey Map Gaming Sales 106

Intercom, Inc.

JULY 28, 2020

No one ever starts a business intending to provide a poor customer experience. But until recently, technological limitations meant that we, as business leaders, faced an impossible choice as our companies grew. Intercom’s Resolution Bot can automatically resolve up to 33% of common questions. Conversational support.

Start-ups 290

Start-ups Customer Expectations Business Growth Customer Relationship 290

ECXO

OCTOBER 23, 2024

By automating repetitive and mundane tasks, AI frees up human customer service agents to focus on more complex and strategic issues, as well as dedicate more to the relationship with the customers. Businesses have started adopting Duplex for handling customer bookings.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. SaaS Customer Success Tool.

Business Growth 71

Business Growth CRM Social Media Sales 71

Beyond Philosophy

JULY 27, 2023

Many might not know this, but the London Business School is near Baker Street, as in 221 B Baker Street, where Sherlock Holmes “lived.” Nevertheless, a nearby museum has set up a replica of Holmes’s apartment (because someone lives at 221 B Baker Street…a real person). He only lived in the imagination of us all.

Business Growth 78

Business Growth AI Start-ups 78

Intercom, Inc.

MARCH 16, 2018

Hundreds of companies had signed up for his A/B testing product, but very few had taken the plunge beyond a trivial test. To address these concerns, he added a message schedule downplaying the importance of clean code and up-selling his product. Manage your indirect competition. A customer of Intercom was perplexed.

Start-ups 219

Start-ups Business Growth Innovation Sales 219

Intercom

JANUARY 20, 2025

Fin AI Agent can deliver value straight away by resolving the bulk of these issues, and freeing up more bandwidth for the human support team to focus on more complex topics. Fin delivers precise, personalized answers for account and portfolio queries powered by up-to-date knowledge and real-time data. Keen to get started?

Customer Service 91

Customer Service Compliance AI Education 91

Intercom, Inc.

OCTOBER 18, 2021

We started by reading about what other companies had done. The right product metrics start with the right questions. A central value of the analytics team at Intercom is “ start with the right question. ” If we just applied well-worn frameworks blindly, we would be starting with someone else’s question, not our own.

E-commerce 269

E-commerce Start-ups Finance Customer Acquisition 269

Intercom, Inc.

NOVEMBER 18, 2019

Chatbots are on the verge of living up to their hype, with new research commissioned by Intercom indicating where they can have the most impact. We fundamentally believe chatbots have the potential to transform businesses in two ways: by delivering radical efficiencies, and by helping businesses meet ever-increasing consumer demands.

B2C 42

B2C Sales B2B Start-ups 42

Retently

MARCH 11, 2025

Their work directly impacts business growth by reducing complaints, improving support efficiency, and enhancing customer retention, they drive higher revenue and lower churn. CX Managers arent just fixers but business growth drivers. Are wait times creeping up? Customer feedback is the backbone of CX.

CX 116

CX Customer Experience Net Promoter Score NPS 116

ECXO

JULY 26, 2023

Start where you are. Real-time inventory gives supply chains and vendors up-to-the-minute visibility on stock levels. Stakeholders in your business will need to be clear about how your use case delivers quick value to keep momentum. So, let’s wrap up. This year is no different. These are just some of the use cases.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Intercom, Inc.

MARCH 16, 2021

You can also onboard and educate new customers so they’re set up for success with your product from day one and have all of the information they need to get started and overcome common hurdles, such as configuring your app or installing it on mobile. Onboard new customers.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Intercom, Inc.

JULY 2, 2020

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Companies are waking up to a new reality – one that recognizes good support is good business. In a world of infinite choice, unhappy customers, both business buyers and consumers, can easily walk away.

Construction 253

Construction Start-ups Business Growth Customer Loyalty 253

Retently

MARCH 17, 2025

Understanding the Core Differences in CX Reporting The Core Structure of a CX Report Best Practices for Making Stakeholder Reports Valuable & Engaging Wrapping Up: The Power of CX Reports in Driving Business Growth Keeping customers happy isnt just about responding to tickets or processing refunds. Whats Next?

Actionable Insights 90

Actionable Insights CX NPS Sentiment Analysis 90

Intercom, Inc.

OCTOBER 22, 2020

As he puts it: In the latest episode in our Scale series, Intercom’s Dee Reddy caught up with Nate to learn how to tune in to the voice of the customer, and how a holistic approach to customer experience can be the ultimate brand differentiator. In the old days, customer service was solely seen as the company’s clean-up crew.

CX 218

CX Voice of the Customer Close the Loop Sentiment Analysis 218

Helpt

MARCH 10, 2023

In today's fast-paced digital world, keeping up with and investing in technology is the bare minimum to staying afloat. However, early-stage businesses often make crucial mistakes when they try to keep costs low; they assume that spending on anything other than product development and customer acquisition is unnecessary.

Business Growth 52

Business Growth Customer Satisfaction Start-ups Customer Acquisition 52

Intercom, Inc.

SEPTEMBER 30, 2021

In 2017, she started working as a product lead at the Chan Zuckerberg Initiative, building their infectious disease program and IDseq, an open-source online platform to spot movement of diseases across borders, the emergence of new illnesses, or the spread of drug-resistant strains. You don’t know when issues are going to come up.

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Intercom, Inc.

MARCH 25, 2021

He took such great care of his customers, in fact, that when he retired, people lined up to say goodbye. Your leadership style, the way you conduct your business, even the kind of person you are, year after year, will define how you’ll be remembered. Building Your Customer-Driven Growth Engine , a keynote by Jeanne Bliss.

CX 181

CX Start-ups Business Growth Retail 181

Fonolo

OCTOBER 5, 2021

Creating a Customer Service Strategy That Drives Business Growth. A company’s NPS can be an easy way to predict business growth over the coming months or years. First, start with NPS surveys that ask customers, on a scale of 0–10, how likely they are to recommend the company to a friend or colleague.

Net Promoter Score 153

Net Promoter Score NPS Contact Center Business Growth 153

SurveySensum

JUNE 24, 2023

6 Simple Steps for Measuring Customer Satisfaction Challenges and Pitfalls to Avoid While Measuring Customer Satisfaction Biased or Unrepresentative Samples Incomplete or Inaccurate Data Collection Overlooking Qualitative Feedback Failure to Act on Customer Feedback Lack of Integration Across Departments To Sum Up!

Customer Satisfaction 52

Customer Satisfaction Business Growth Net Promoter Score Text Analytics 52

Intercom

APRIL 3, 2025

With global player bases across all time zones, dramatic volume spikes during tournaments and launches, and the expectation for instant, personalized assistance, traditional support models simply can’t keep up. The real cost: Slowed-down business growth, player churn due to poor experiences, damaged brand reputation.

Gaming 52

Gaming AI Start-ups Business Growth 52

Beyond Philosophy

MARCH 2, 2020

Long phone queues and poor response times cause customers to give up, at least for the time being and try again later. Now, O2 started off doing well with this interaction. I didn’t know what stop we should get off on, however, so I went to look it up on my phone. Most CEOs don’t wake up in the morning and go, “Right.

Customer Service 188

Customer Service Business Growth Start-ups Customer Acquisition 188

SurveySensum

AUGUST 25, 2023

One of the ways leadership can show employees that they’re after honest feedback and encourage employees to speak up, is to be open and transparent about the steps of the grievance procedure. Elevated customer experiences drive satisfaction, fostering loyalty and contributing to sustained business growth.

Business Growth 52

Business Growth Customer Satisfaction Social Media Retail 52

Intercom, Inc.

FEBRUARY 25, 2021

Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. Finally, and only when you have those two systems in place, you can (and must) start empathizing with them.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Experience Investigators

FEBRUARY 18, 2025

Customer experience strategy is crucial to reach prospective customers effectively, retain those who convert, and enable an ongoing cycle of innovation that drives business growth. However, many business leaders think of CX as a cost center for their organizations. For example: Churn spike after sign-up?

Customer Experience 52

Customer Experience Non-Profits CX Education 52

Intercom, Inc.

JULY 31, 2018

Intercom is committed to investing in our platform and supporting our partners because we know the potential for business growth is significant – for our partners and for us. In the course of an afternoon, we had a working prototype – enough to showcase the possibilities of the Intercom platform and get the conversation started.”.

Start-ups 147

Start-ups Business Growth Innovation 147

Beyond Philosophy

MAY 7, 2020

It felt like they were trying to wind me up or a punishment for leaving. My provider in the UK rarely, if ever, turns up on time. Moreover, it doesn’t set up the relationship for success. The model gives you practical and tactical learning that can focus your efforts on making changes that will promote customer-driven growth.

Customer Acquisition 174

Customer Acquisition Transportation Start-ups Sports 174

Intercom, Inc.

JANUARY 5, 2022

Cyber attacks have gone up 125% from the previous year, and with companies shifting to partial or fully remote settings, it shows no sign of slowing down. Start early. I was having this conversation the other day, and it might not be the best analogy, but there was an entire generation that grew up driving on cars without seat belts.

Compliance 211

Compliance Engineering Start-ups Invoicing 211

Totango

JANUARY 3, 2024

By consistently reinventing ourselves, we ensure we’re always ready to meet your business needs. showcasing, in our opinion, our strength of strategy and product offering for enterprise businesses. We are committed to continuous innovation and providing you with the businesses with best-in-class customer success software.

Business Growth 119

Business Growth Innovation AI Start-ups 119

Beyond Philosophy

JUNE 11, 2020

Gretchen Rubin, the author of The Happiness Project, came up with eight reasons that waits seem longer. Our need for distraction while waiting explains why the moment you find yourself in lag time, your fingers start twitching for your phone. People want to get started. She tells me, “No, we just started having a chat.”

Start-ups 161

Start-ups Business Growth Customer Experience CX 161

Futurelab

DECEMBER 27, 2023

Whether core business would decide to act on the data or not, didn’t impact the KPIs of the ones who delivered the reports. First, businesses started asking for actionable insights rather than just data: a new role that the researchers performed well, turning from number crunchers into consultative teams.

Customer Experience 162

Customer Experience CX Start-ups Actionable Insights 162

Beyond Philosophy

MAY 14, 2020

Ahearn says that defining persuasion is crucial from the start. Most people think of it as convincing somebody or changing somebody’s thinking, which he says is an excellent start to the definition. Moreover, when you genuinely like the people you interact with, those people will start sending more people your way down the road.

Start-ups 167

Start-ups Legal Sales Business Growth 167

Totango

NOVEMBER 26, 2024

It may not be right now, but it’s time to start the discovery process on how AI-powered tools can help you better understand the entire customer relationship so optimizations translate to long-term value and business growth. We agree that this is an approachable way to start getting comfortable and gain learnings with AI.

AI 62

AI Start-ups Engineering Business Growth 62

Intercom, Inc.

NOVEMBER 7, 2018

When set up right, they provide a clarifying view of your most valuable prospects and customers — and the next steps that your team needs to take to efficiently nurture a lead, close the deal or grow the account. A suite of tools that creates new business growth. 3 tips for building a sales and marketing growth stack.

Sales 161

Sales Start-ups Customer Relationship Engineering 161

Intercom, Inc.

AUGUST 13, 2020

Our Senior Managing Editor Fiona Lee sat down with Yoli to learn exactly how embracing a conversational mindset has accelerated the company’s growth. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Listen to the full episode above or get Yoli’s key takeaways below.

Social Media 209

Social Media AI Sales B2B 209

SurveySensum

OCTOBER 17, 2024

It helps you decode the true potential of customer data and open up new growth avenues. By leveraging customer feedback analytics solutions, businesses can gain insights to drive customer satisfaction and loyalty to identify areas where the team falls short. So, start analyzing the feedback and close the loop.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

SurveySensum

DECEMBER 2, 2024

Get up close and personal with the top 7 Confirmit alternatives, with key features that can impact your customer experience strategy. SurveySensum SurveySensum is an AI-enabled customer feedback tool that helps businesses achieve their objective with actionable customer feedback. For specific pricing details, please reach out directly.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52