SurveySensum

DECEMBER 2, 2024

Text Analytics Falls Short: While the platform provides useful tools for processing open-ended feedback, its capabilities in advanced natural language processing and sentiment analysis fall short compared to top competitors. You may find it difficult to customize the surveys or feedback tools how you want them.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. It integrates seamlessly with tools like Salesforce , SAP, HubSpot, and Tableau, enabling businesses to combine feedback with operational data.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

APRIL 28, 2025

But what is VOC, why is it crucial, and how can you leverage it to improve customer satisfaction and business growth? This also enables them to foresee customers demands for the near future so that they can start working on it in advance. Thats where Voice of Customer (VoC) programs come in! Lets dive in!

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

JANUARY 11, 2022

Here are some of the top reasons why NSP you should invest in NPS software: Minimizes Customer Churn Rate Business growth can be understood by measuring the inflow and outflow of the customers in the business. And without great analytics, you would not understand your data. Analyze feedback in more than 60+ languages.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

SurveySensum

FEBRUARY 7, 2025

This centralized insight of your customers enables your team to focus on what really matters: enhancing customer experiences and driving business growth. Get alerts for unhappy respondents : When you receive a low NPS score, set up notifications to alert your team so they can follow up quickly and resolve any customer concerns.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

SurveySensum

AUGUST 1, 2024

So much so that 85% of the customers start buying from one device and finish off at the other. I’ve also sometimes started shopping from mobile and shifted to macbook.) All of this makes it imperative to cover all the consumer channels by gathering feedback to ensure that you don’t leave out a certain segment. Wrapping Up!

Customer Experience 52

Customer Experience Text Analytics NPS Business Growth 52

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Let’s start with the simplest one. Post-Service Resolution Surveys If and when a customer contacts the bank regarding a problem, it’s best to follow it up with an NPS survey after the issue has been solved.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Experience Investigators

APRIL 23, 2024

In embracing a real-life, business-centered approach and understanding key elements of customer demands like speed, convenience, and human touch, businesses can craft experiences that resonate deeply with customers, solidifying a foundation of customer loyalty and competitive advantage in today’s market. Strategy First.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

DECEMBER 15, 2023

Launch Drop-off Surveys With SurveySensum – Sign Up For Free! Drop-off Surveys They started designing and launching drop-off surveys to measure the feedback from people who have dropped off and understand the reason for losing revenue. But how exactly are you supposed to do that? Here’s what they did.

Text Analytics 52

Text Analytics NPS Customer Retention Customer Feedback 52

SurveySensum

SEPTEMBER 20, 2024

You can use these insights to drive improvements and enhance your business strategies. Automated Feedback Management HubSpot and NPS integration allows for automated survey distribution and follow-ups. Automate Workflows to Act on Feedback You can set up automated workflows based on the feedback you receive.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

SurveySensum

JANUARY 17, 2024

That means companies need to catch up on what two-thirds of customers think. After working with many businesses across different industries, this fact got me thinking: Why isn’t having a good survey enough? Let’s get started. They teamed up with Google and McCann to better understand younger customers.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

SurveySensum

SEPTEMBER 13, 2023

5) Hotjar Heatmaps Scroll Tracking Conversion Analysis Free version available Starts at $80 USD/ month 4.3 (5) 5) Typeform Customizable designs Intuitive interface Logic jumps Seamless integrations Free plan available Starts at 25 USD /month 4.5 (5) user/month 4.4 (5) 5) Let’s explore each feedback tool in depth.

Manufacturing 52

Manufacturing B2B Compliance NPS 52

SurveySensum

JULY 2, 2024

A Detailed Overview of Best Customer Feedback Tools Customer Feedback Tools Features Free Trial Free Version Pricing G2 Rating SurveySensum End-to-end feedback management Robust text analytics Helps you with research product satisfaction or new concept testing Enables the teams to share and collect feedback in real-time.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

DECEMBER 13, 2024

Software Pricing Free trial or plan Customer Service and Support Review Score (As per G2) SurveySensum Starting at $99 per month Yes Free plan Live chat, webinars, emails, help docs, 24*7 support, and training for the free users One-on-One Consultation for paid users 4.7/5 5 Top 13 Jotform Competitors & Alternatives in 2025 1.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

APRIL 21, 2023

A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5) 5) Yes Yes Email support Jotform Starts at $34 per month 4.7 (5) Typeform Start at $25 per month 4.5 (5) SurveyMonkey Start at $20 per month 4.4 (5)

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Retently

JANUARY 13, 2019

Net Promoter Score® (NPS®) is usually correlated with a business’ growth potential – and for good reason. Fortunately, there are several automated text analysis solutions, like MonkeyLearn or Thematic , enabling you to process high volumes of NPS responses automatically, and ensure consistent tagging criteria, round the clock.

NPS 72

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction 72

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. It integrates seamlessly with tools like Salesforce , SAP, HubSpot, and Tableau, enabling businesses to combine feedback with operational data.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

NOVEMBER 6, 2023

Launch Your First NPS Survey With SurveySensum – Sign Up for Free The Right NPS Methodology Now, let’s talk about why using NPS feedback is such a big deal for business success. Here’s the thing, many businesses miss the mark when it comes to picking the right approach to put that NPS feedback into action.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. Customer Review Source Pricing You just have to pay for the number of responses you want and its basic plan starts at $99/month.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Determine Your Objectives When crafting a survey, start by clarifying the purpose of gathering customer feedback.

Customer Feedback 94

Customer Feedback Net Promoter Score Customer Satisfaction NPS 94

Lumoa

AUGUST 8, 2023

Customers are an integral part of any business’s success. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. Prioritize Based on Impact : Not all insights will have the same potential impact on your business.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. So, let’s start by understanding what is employee feedback and why businesses need to focus on it.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

OCTOBER 20, 2023

How to Build the Product Feedback Loop: Four stages Collect Feedback Analyze the Gathered Feedback Incorporate Feedback into Product Strategy Take Follow-Up and Close the Loop Best Practices for Building and Managing a Product Feedback Loop Conclusion What is a Product Feedback Loop? Use Text Analytics software.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

OCTOBER 26, 2023

Paul’s online handcrafted jewelry store started seeing a decline in customer satisfaction and repeat purchases. So he started sending CSAT surveys after every purchase to his customers to learn about their shopping experience, product quality, and overall satisfaction. Launch Customer Satisfaction Survey – Sign Up for Free 2.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

JULY 10, 2023

Improve Online Customer Service Improving online customer service is crucial for businesses to thrive in today’s digital landscape. By prioritizing certain elements, businesses can enhance the overall online shopping experience. Clear product descriptions and high-quality images help customers make informed decisions.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

NOVEMBER 22, 2023

Use Multiple Feedback Channels Ever wondered how to open up more avenues for collecting valuable website feedback? Leverage Live Chat for Real-time Feedback Around 80% of businesses report that implementing live chat has boosted sales, increased revenue, and enhanced customer loyalty within their operations. Without any manual coding!’

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

MARCH 27, 2024

But first, let’s start with knowing what exactly is customer feedback. Hence, customer feedback is a valuable source of actionable insights that can drive business growth and enhance overall competitiveness. Email Requests 87% of brands say that email marketing is very critical to their business.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

SurveySensum

APRIL 15, 2024

So, let’s start by understanding popup surveys. These examples illustrate the diverse ways in which brands leverage popup surveys to gather valuable insights from their customers, enhance their user experience, and drive business growth. What is a Popup Survey? How likely are you to return to our website in the future?

Customer Satisfaction 52

Customer Satisfaction NPS Customer Feedback Text Analytics 52

SurveySensum

FEBRUARY 24, 2022

Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue. Best-in-class analytical reports. Easy to set up surveys. Pricey for small businesses. It can set up conversion tracking by adding Google Tag Manager or Facebook Pixel ID code snippets.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

JULY 20, 2023

On the verge of giving up, I decided to manually enter the product code, and voila! Improving Digital Retail Experience Customer Churn Category Growth Addressing Cart Abandonment Brand Reputation Improving In-Store Retail Customer Experience In-store Customer Churn High CLV Customers are Spending Less Why is That One Store Not Working?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

MAY 19, 2023

This CX metric has the ability to gauge customer loyalty and predict business growth. Let’s start with the simplest one. Post-Service Resolution Surveys: If and when a customer contacts the bank regarding a problem, it’s best to follow it up with an NPS survey after the issue has been solved.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 10, 2023

Improve Online Customer Service Improving online customer service is crucial for businesses to thrive in today’s digital landscape. By prioritizing certain elements, businesses can enhance the overall online shopping experience. Clear product descriptions and high-quality images help customers make informed decisions.

Retail 40

Retail Customer Service E-commerce Social Media 40