Intercom, Inc.

MARCH 17, 2021

Jean-Bernard Baptiste is a Senior Manager of Customer Support at HubSpot , a platform built to enable business growth across marketing, sales, and customer service. When choosing support tools at HubSpot, the team takes a number of considerations into account: Striking a balance between humans and technology.

Business Growth 138

Business Growth Customer Experience Start-ups Social Media 138

Adrian Swinscoe

JANUARY 18, 2024

Have you ever found yourself going to a Lego store intent on buying an assortment of Lego pieces as a gift for someone, but when faced […] The post Technology choice, adoption and the paradox of choice first appeared on Adrian Swinscoe.

Technology 162

Technology Technology Business Growth Innovation 162

Fonolo

SEPTEMBER 9, 2021

READ THE FULL GUIDE: Creating a Customer Service Strategy That Drives Business Growth. Choose the right call center technology. Once you have clear, actionable goals and an understanding of your call center’s performance, leverage technology to improve your customer service. It's 100% free, we promise.).

Business Growth 108

Business Growth Customer Service Customer Satisfaction Customer Loyalty 108

Customer Think

NOVEMBER 22, 2022

Business owners use CRM systems to assess the big picture of their customers’ […]. In B2C environments, CRM solutions are essential to maintaining client relationships over time. Managing online retail customers is crucial for any eCommerce platform to run smoothly.

CRM 136

CRM Business Growth B2C Retail 136

ECXO

OCTOBER 23, 2024

By acting upon this valuable feedback, organizations can continuously refine their customer interactions and offerings, enhancing customer satisfaction and driving business growth. This real-time feedback allows businesses to identify potential issues or areas for improvement promptly. .

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

Customer Think

JUNE 26, 2023

Almost everything is going digital nowadays, including businesses. Advanced technologies have facilitated us with new innovative ways to interact, engage, and serve customers.

Business Growth 98

Business Growth Social Media Engineering Innovation 98

Adrian Swinscoe

JANUARY 7, 2025

Todays podcast is with Marcel Barrera, Chief Strategy Officer at serviceMob Inc, a customer service enterprise technology company specializing in data ontology driven analytics. Marcel joins [] The post Data ontology and rethinking customer support metrics Interview with Marcel Barrera of serviceMob Inc first appeared on Adrian Swinscoe.

Technology 147

Technology Technology Customer Service Artificial Intelligence 147

Win the Customer

NOVEMBER 20, 2024

As businesses increasingly rely on digital channels to interact with customers, the importance of empathy in customer service has never been greater. By prioritizing empathy, companies can foster stronger relationships, improve customer satisfaction, and ultimately drive business growth. What is Empathy in Customer Service?

Net Promoter Score 59

Net Promoter Score Artificial Intelligence Social Media Business Growth 59

ECXO

APRIL 29, 2024

A solution that can turn every customer interaction into a delightful experience, foster brand loyalty, and ultimately drive business growth. In this quest for the silver bullet, companies have turned to technology. While these technologies have indeed revolutionized the field of CX, they are not the silver bullet.

CX 283

CX Innovation Machine Learning Technology 283

ECXO

APRIL 28, 2021

Customer Success – Sowing the Seeds for Mutual Growth. While the role of customer success is not new, it has rapidly become mainstream as companies now recognize its contribution to business growth. Love and care”: Closing the Business Outcomes Divide! Until that happens, there will always be customers that fail.

B2C 290

B2C CX B2B Business Growth 290

Customer Think

MAY 11, 2021

Are you a business owner? Does your business really need chatbots? Well, in recent times, we have seen how companies are desperate to introduce the chatbot. This is because chatbots are changing the way brands interact with their customers, and when the chatbot is of high quality, those changes are usually positive.

Business Growth 100

Business Growth Technology Technology 100

Adrian Swinscoe

NOVEMBER 20, 2023

Micah joins me today to talk about his new book: […] The post Your customer doesn’t want to know about your technology – Interview with Micah Solomon first appeared on Adrian Swinscoe. Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience.

Technology 113

Technology Technology Hospitality Hospitality 113

Customer Think

MARCH 25, 2023

Self-service for customer service and support is just a first step in a much broader digital engagement strategy enabling brands to engage with customers online and via mobile devices throughout the entire customer journey – before and after they buy.

Business Growth 105

Business Growth Customer Service Customer Loyalty Technology 105

ECXO

JULY 26, 2023

This level of personalisation increases customer satisfaction, loyalty and advocacy = sustained growth. Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority. Start where you are.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Intercom, Inc.

AUGUST 26, 2020

In the coming year, 55% of support leaders are increasing their spend on technology to scale their efforts. A technology-driven playbook emerges. In fact, 55% of support leaders plan to increase their spend on technology in the coming year. Support leaders are leveraging technology to provide fast, personal support at scale.

Customer Retention 233

Customer Retention Customer Satisfaction Customer Expectations B2C 233

Fonolo

SEPTEMBER 14, 2021

In fact, customer service is now seen as one of the main growth drivers for businesses, alongside sales and marketing. READ THE FULL GUIDE: Creating a Customer Service Strategy That Drives Business Growth. Optimize and automate your processes with technology. It's 100% free, we promise.).

Customer Service 142

Customer Service Business Growth Customer Feedback Customer Satisfaction 142

Customer Think

JULY 23, 2024

From simple databases used to track customer interactions, they have transformed into sophisticated platforms that harness cutting-edge technologies to enhance customer experiences and drive business growth. Among these technologies, Artificial Intelligence (AI), Big Data, and other emerging tools stand out as […]

CRM 59

CRM Technology Technology Artificial Intelligence 59

Intercom, Inc.

MAY 18, 2021

Hence they look to industry analysts to explain what’s going on in their area, so they can learn about what’s changing in the industry, and what new tools and technologies have emerged. Support teams don’t have the technology they need. They want to hear it from a qualified and objective source.

Customer Retention 210

Customer Retention Business Growth Customer Satisfaction Technology 210

Intercom, Inc.

JULY 2, 2020

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. While these technological advances are impressive, Pam reminds us these tools ultimately exist in service of one thing: the customer. Listen to the full episode above or get Pam’s key takeaways below.

Construction 253

Construction Start-ups Business Growth Customer Loyalty 253

Ameyo Callversations

MAY 4, 2022

Cloud communication leverages cloud-hosted technologies, tools, and platforms to strategize customer contact, including hosting conversations, sending messages, and arranging video conferences. . These technologies rely on customer data and use them to form more relevant human-like conversations with them. Conclusion.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

Beyond Philosophy

FEBRUARY 10, 2020

Beyond Philosophy did research late last year with our clients and within the marketplace to sort out what business wants in the next decade. The results showed the mantra in business today is growth. However, defining business growth is essential here because it will dictate how you go about gaining it. .

Hospitality 172

Hospitality Hospitality Business Growth Customer Acquisition 172

Helpt

MARCH 10, 2023

In today's fast-paced digital world, keeping up with and investing in technology is the bare minimum to staying afloat. However, early-stage businesses often make crucial mistakes when they try to keep costs low; they assume that spending on anything other than product development and customer acquisition is unnecessary.

Business Growth 52

Business Growth Customer Satisfaction Start-ups Customer Acquisition 52

ECXO

MARCH 21, 2023

By incorporating these pillars into your customer experience culture, you can create a holistic approach to both customer and employee experience that fosters customer loyalty, retention, and ultimately drives the ultimate mix of adoption and business growth. It is a process and will not happen in one day.

Customer Experience Maturity Model 295

Customer Experience Maturity Model B2B CX Customer Experience 295

Fonolo

OCTOBER 5, 2021

Creating a Customer Service Strategy That Drives Business Growth. A company’s NPS can be an easy way to predict business growth over the coming months or years. Equip your call center with the right technology. There’s plenty of technology available that can really help to improve the customer experience.

Net Promoter Score 153

Net Promoter Score NPS Contact Center Business Growth 153

Intercom, Inc.

MARCH 23, 2022

First-party data about your customers – which your business can legitimately collect, own, and use without privacy concerns – will be critical for businesses to deliver personalized experiences. Businesses demand a next-generation product approach to technology and user experience. We heard from our incredible customers.

Sports 220

Sports Business Growth Omnichannel Gaming 220

Intercom, Inc.

AUGUST 13, 2020

This shift from a broadcast to a conversational mindset, and technology’s role in that transition, is exactly what Sprinklr has bet on for the last decade. Our Senior Managing Editor Fiona Lee sat down with Yoli to learn exactly how embracing a conversational mindset has accelerated the company’s growth.

Social Media 209

Social Media AI Sales B2B 209

Fonolo

JULY 8, 2021

Promoters make up 80% of business referrals, and contribute to business growth over time. To summarize, the main benefits of measuring and achieving high NPS are increased customer loyalty and long-term business growth. They’re likely to recommend the company to others, and continue to be loyal to the company.

Net Promoter Score 142

Net Promoter Score Contact Center NPS Customer Satisfaction 142

Win the Customer

DECEMBER 21, 2024

As a product manager, you’re tasked with delivering on these expectations while navigating the complexities of a rapidly evolving technological landscape. This not only enhances customer satisfaction but also drives business growth and strengthens customer loyalty. I hope this blog post is helpful!

AI 59

AI Artificial Intelligence Social Media Machine Learning 59

SurveySensum

AUGUST 25, 2023

Elevated customer experiences drive satisfaction, fostering loyalty and contributing to sustained business growth. Why not encourage younger employees to mentor more senior staff on emerging trends, technologies, or cultural insights? Heightened satisfaction and loyalty result in sustained business growth.

Business Growth 52

Business Growth Customer Satisfaction Social Media Retail 52

Retently

MARCH 11, 2025

Their work directly impacts business growth by reducing complaints, improving support efficiency, and enhancing customer retention, they drive higher revenue and lower churn. CX Managers arent just fixers but business growth drivers. Technology upgrades What AI/chatbot/self-service improvements should be tested?

CX 115

CX Customer Experience Net Promoter Score NPS 115

Intercom, Inc.

AUGUST 27, 2020

In this episode of Scale, Carl walks us through how the subscription model is transforming legacy businesses, how companies can fight churn with data, and what Goldilocks can teach us all about growth. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Customer Relationship 211

Customer Relationship Sports Construction Manufacturing 211

Fonolo

OCTOBER 7, 2021

Technology to support remote work. Contact center leaders quickly realized their technology needed major upgrades as they shifted from in-person to virtual operations. Technology limits posed obstacles to business growth for 25.7% Limited tools and technology. Explore tools and technology.

Contact Center 141

Contact Center Retail Customer Expectations Technology 141

Customer Think

DECEMBER 8, 2023

This guide explores actionable strategies to grow a medical equipment rental business, focusing on aspects such as online presence, strategic planning, and leveraging advanced technologies. The Online Advantage In […]

Business Growth 49

Business Growth Technology Technology 49

Intercom

JANUARY 20, 2025

Meeting those customer expectations at scale, while also adhering to strict regulatory requirements, demands the very best technology. Scale your support 24/7 across channels Scaling customer service alongside business growth has traditionally been a tricky balance for fintech businesses to strike.

Customer Service 91

Customer Service Compliance AI Education 91

Intercom, Inc.

SEPTEMBER 24, 2018

Now we believe we’re on the cusp of another change which will drive faster growth for businesses who embrace it. On October 11th, we’ll share our vision for this next chapter in business growth and what we’re building so you can benefit from it. Inevitably, messaging must scale.

Business Growth 116

Business Growth Technology Technology 116

Intercom, Inc.

SEPTEMBER 22, 2020

Brian says: Intercom’s SVP of Marketing Shane Murphy-Reuter recently caught up with Brian to talk about the importance of conversational relationships and how they can drive exponential business growth. They all had the same playbook, but there was one problem – it wasn’t built for the modern human.

Gambling 211

Gambling B2B Education Business Growth 211

SugarCRM

APRIL 14, 2022

86% said their organization’s sales team uses artificial intelligence to augment one or more business processes, and 91% say they expect to use AI technology over the next 24 months. as SugarCRM’s Chief Technology Officer Rich Green draws attention. Technology can be the game-changer here, but the time to act is now.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48