Hodusoft

OCTOBER 17, 2024

This technology is crucial for analyzing customer sentiments and extracting insights from unstructured data, such as social media comments or open-ended survey responses. Companies that embrace AI and omnichannel strategies will not only meet these expectations but will also foster customer loyalty and drive business growth.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

InteractionMetrics

JANUARY 31, 2025

Their in-depth analysis of unstructured data and verbatim feedback provides valuable insights. Companies that have experience increasing retention rates and delivering business growth strategies are especially effective at helping brands build long-term customer relationships.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Callminer

SEPTEMBER 14, 2020

Monitor and track KPIs that lead to increased business growth. Bottom Line: The role of a business analyst is to streamline and improve the call center’s functioning, increase revenue and help scale business operations. They offer the capacity to conduct behavioral analysis of clients based on real-time data.

Compliance 182

Compliance Unstructured Data Non-Profits Technology 182

SurveySensum

APRIL 11, 2025

AI-enabled key driver analysis software helps you: Centralize Data From Multiple Surveys: Platforms like SurveySensum let you automatically collect customer feedback data from numerous sources into a single, unified dashboard, thus eliminating the need for manual data entries.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

DECEMBER 24, 2024

Analyze customer sentiments and extract actionable insights from unstructured data with SurveySensums AI-enabled text and sentiment analysis! Voice of the Customer Tools Listen to your customers from various touchpoints, analyze feedback, and decide quickly on the options for improvement to drive business growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Execs In The Know

DECEMBER 6, 2021

Simply put, the organizations that prosper will connect the experiences of customers and employees to understand the cross impact and subsequently drive improvement, identify best practices, and spur business growth. 2: Uncover Key Irritants.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

Simply put, the organizations that prosper will connect the experiences of customers and employees to understand the cross impact and subsequently drive improvement, identify best practices, and spur business growth. 2: Uncover Key Irritants.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52